How does this work?

Question

I uploaded a trial version of the Chrome extension two weeks ago. Used it. No problems. Now I have paid the 39.99 GBP upgrade fee, installed Pro, and have the extension in Chrome. I go to a web page I need to capture, select the Chrome extension, select the option Capture Entire Page and Save as .pdf. Nothing happens. No download. Nothing in the Fireshot folder on my PC. Could you please tell me what I need to do? I am working on a huge deadline tonight and bought this specifically to print and save ONE page that doesn't render properly in its entirety. I do not have a pop-up blocker or something like that preventing the download. Thank you.

Accepted Answer

Hello. Sorry for late response - were you able to fix that problem? Does it happen to all URL you capture? Does the option 'Capture browser window and Edit' open a FireShot Editor?

Posted: 15 Dec 2021 00:41
	Registered User Currently Offline	Posts: 1 Join Date: Dec 2021
I uploaded a trial version of the Chrome extension two weeks ago. Used it. No problems. Now I have paid the 39.99 GBP upgrade fee, installed Pro, and have the extension in Chrome. I go to a web page I need to capture, select the Chrome extension, select the option Capture Entire Page and Save as .pdf. Nothing happens. No download. Nothing in the Fireshot folder on my PC. Could you please tell me what I need to do? I am working on a huge deadline tonight and bought this specifically to print and save ONE page that doesn't render properly in its entirety. I do not have a pop-up blocker or something like that preventing the download. Thank you.

Posted: 18 Dec 2021 16:38 Last Edited By: JK
	Administrator Currently Offline	Posts: 4281 Join Date: Jan 2007
Hello. Sorry for late response - were you able to fix that problem? Does it happen to all URL you capture? Does the option "Capture browser window and Edit" open a FireShot Editor? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

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