HELP! Gmail Automatically Attaches JPEG

Question

I just got with FireShot and wanted to send a captured part of my screen to a colleague. I chose the 'Gmail, JPEG' option and now every time I go to send an email (to anyone else), the JPEG file attaches. Even if I reply to an email, it takes out that person's email address, inserts the JPEG file, and treats it like a brand new email with 'Screenshots from FireShot' as the subject line. How can I change this so I don't have to physically remove the attachment every time?

Accepted Answer

Hello, what version of FireShot are you using? If you restart Chrome, and try sending a screenshot via Gmail once again - will this problem repeat?

Posted: 31 Aug 2017 17:42
	Registered User Currently Offline	Posts: 1 Join Date: Aug 2017
I just got with FireShot and wanted to send a captured part of my screen to a colleague. I chose the "Gmail, JPEG" option and now every time I go to send an email (to anyone else), the JPEG file attaches. Even if I reply to an email, it takes out that person's email address, inserts the JPEG file, and treats it like a brand new email with "Screenshots from FireShot" as the subject line. How can I change this so I don't have to physically remove the attachment every time?

Posted: 05 Sep 2017 18:26
	Administrator Currently Offline	Posts: 4268 Join Date: Jan 2007
Hello, what version of FireShot are you using? If you restart Chrome, and try sending a screenshot via Gmail once again - will this problem repeat? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 11 Jul 2018 17:47
	Registered User Currently Offline	Posts: 1 Join Date: Jul 2018
this is happening to me every new email the screen capture keeps adding automatically

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