google maps screenshot blank

Question

Hi,
I wanted to capture the text from this web site: https://nakedsecurity.sophos.com/2014/02/27/how-emails-can-be-used-to-track-your-location-and-how-to-stop-it/ and what I got was completely blank. I own the professional version. Is there any I can do to fix this or is this a bug? Thanks.

Accepted Answer

Warning before posting bugreports: please take into account that your bugreports will be ignored if you don't include the following info about your problem:

Plugin version (i.e. FireShot 0.45)
OS type and version (i.e. MS Windows XP Professional SP2, English)
Version of Firefox (i.e. Firefox/2.0.0.14)
Steps to reproduce the bug (i.e. Start FX, open FireShot editor, create a shape and try to save - you'll get an access violation xxxxxx)
Webpage URL causing this problem

Please include as much additional info as you can because even a small detail can speed up the process of fixing the bug. Thank you for your assistance, your help is much appreciated.
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Posted: 28 Feb 2014 06:50
	Registered User Currently Offline	Posts: 5 Join Date: Feb 2014
Hi, I wanted to capture the text from this web site: https://nakedsecurity.sophos.com/2014/02/27/how-emails-can-be-used-to-track-your-location-and-how-to-stop-it/ and what I got was completely blank. I own the professional version. Is there any I can do to fix this or is this a bug? Thanks.

Posted: 28 Feb 2014 12:39
	Administrator Currently Offline	Posts: 4268 Join Date: Jan 2007
Warning before posting bugreports: please take into account that your bugreports will be ignored if you don't include the following info about your problem: Plugin version (i.e. FireShot 0.45) OS type and version (i.e. MS Windows XP Professional SP2, English) Version of Firefox (i.e. Firefox/2.0.0.14) Steps to reproduce the bug (i.e. Start FX, open FireShot editor, create a shape and try to save - you'll get an access violation xxxxxx) Webpage URL causing this problem Please include as much additional info as you can because even a small detail can speed up the process of fixing the bug. Thank you for your assistance, your help is much appreciated. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 28 Feb 2014 21:58
	Registered User Currently Offline	Posts: 53 Join Date: Feb 2014
Hi Scott. Just double checking on this for you. Were you able to make this work by any chance? Would be nice if you can share the steps too.

Posted: 28 Feb 2014 23:28
	Registered User Currently Offline	Posts: 5 Join Date: Feb 2014
Hi, Here is an update. To capture the page I was using IE 11.0.9600.16518 which is the latest version. I tried Firefox 27.0.1 and was able to capture the page with the text. Capturing the text in Firefox, it was difficult to scroll to capture the data. It was much easier to capture the data in IE because the scroll was much easier. I am running Windows 8.1 64 bit with 16 GB's of ram. I hope that helps.

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