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FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Premium Support

Frequent Crashes in Thunderbird

Pages: 1
Posted:  01 Aug 2019 01:32
Hi!  I've been using FireShot for about a week - just registered for the full version - and it's a great product.  But the plug-in seems to cause my browser to crash frequently.

Plugin version:  98.95.2
OS type and version: Windows 7 Professional SP1, English
Version of browser:  Thunderbird 28.6.1 (32-bit)
Webpage URL:  (mainly, but not limited to) https://www.supermegamonkey.net/chronocomic/

I have the default action set to Capture Selection/Element and Edit.  It is also set to resize the capture to 230 px; Do Not Enlarge. 

No errors appear in the console (F12).

It seems like I can use the plug-in for a while, and then it will crash once, and then once it crashes is starts to crash more frequently.  My browser doesn't crash when browsing normally.  I can't figure out a pattern to the crash - sometimes it happens while taking a screenshot.  Sometimes while I'm in the editor.  Sometimes while saving.

I know this is difficult to troubleshoot; let me know what other information I can provide.

(I'm also running into two other minor issues. One with the autoresizing, which seems to fail to work about 10% of the time.  And one where the Save As pop-up won't re-appear after I've started to Save As and then hit Cancel.  I have to close the editor and take a new screenshot to get things working again.  But these problems are just small nuisances; I only mention in case it helps with troubleshooting the crash.)
Pages: 1

 

 

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