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FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Bug Reports

FireShot Freezes right after clicking on the "S" icon

Pages: 1
Posted:  15 Nov 2009 17:40
Plugin version - 0.80
OS - Windows 7 64 bit
Version of Firefox - 3.5.5

Firfox runs just fine except when I click on the FireShot icon my computer freezes and the only way to fix is to completely shut down my computer.

FireShot works great on my other computers. One has Vista and the other 2 has XP.

Is this extension compatible with Windows 7?

I have removed the extension and re-installed it but that did not help.
Posted:  07 Dec 2009 12:07
I am having the exact same problem. Would love to find an answer.

Windows 7 (64-bit)
Firefox 3.6b4 (but it also happened in 3.5)
Firshot 0.80

Asus G51J-A1
Intel Core i7-720
4gb RAM
NVIDIA GTX260M
Posted:  07 Dec 2009 12:11
Windows 7 can be the reason.
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Posted:  07 Dec 2009 12:40
If you happen to have an Asus, try removing the Soundblaster drivers and leave the Realtek ones. This has worked for me and some others.
Posted:  07 Dec 2009 12:45
Wow, looks like the problem with sound engine in Windows 7...

In this way, simple switching off "Play sound after capture" should help.
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  07 Dec 2009 16:26
Not only did FireShot freeze my computer but several other programs did as well. The fix by sammygee worked for me also. I installed an older driver for my sound card and so far after a couple of weeks there has been no freezes.

The sound card (listed as High Definition Audio Device) in device manager is now using a driver dated 7/13/2009 by Microsoft.

I also have an Asus.

Asus Laptop G72GX
Intel Duo 2.53 GHz
64-bit
6 GB ram
NVIDIA GTX260M
Pages: 1


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