I just started testing this out (the FF addon). My initial tests... Awesome!!! My one big problem is that when I click the email button (or try the email feature directly from the pulldown menu next to the big S icon) nothing happens at all. Is it supposed to open up an email application with the attached image file? Are there settings for the email function? Something should happen, right? P.S. I've read a lot of posts about adding support to re-open saved PNG files. Don't ruin a good product by bloating it with unncecessary features. People, if you want to edit an already saved PNG file then open it in a dedicated image editor. This does a great job at quickly snapping shots, adding highlights/boxes/annotations, and saving/emailing. I'm not looking for Photoshop inside my Firefox, and making this a do-all swiss army knife will just take it away from its intended purpose.

Hi, first of all, thanks for your feedback. The email feature should open your default email client (check whether it have been set properly) and attach screenshot into a new message. Which client are you using by the way? Re-opening saved PNGs have been already implemented in Screenshot Studio, I don't think it will be included in FireShot however: this will be another (shareware) product.

Did you set up your default mail client in Internet Explorer options? (IE->Tools->Internet Options->Programs->E-mail) I've got the same configuration and everything go OK for me.

Sounds really mysteriously.. Hope it will be solved soon somehow..

Wow, that's interesting... Thanks :)

Already fixed. Will be available in next release.

tortureduck, agreed :) By the way, only $4.17 have been donated by Evan Flournoy for 3 monthes of distribution

Now you're not alone. 3 monthes and 2 persons :)

Where is the anounced release ?? It's in progress. OS: XP Firefox (Flock) Gmail GMail isn't supported, sorry.

FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Bug Reports

Email Function

Pages: 1

Posted: 04 Dec 2007 16:47
	Registered User Currently Offline	Posts: 11 Join Date: Oct 2007
I just started testing this out (the FF addon). My initial tests... Awesome!!! My one big problem is that when I click the email button (or try the email feature directly from the pulldown menu next to the big S icon) nothing happens at all. Is it supposed to open up an email application with the attached image file? Are there settings for the email function? Something should happen, right? P.S. I've read a lot of posts about adding support to re-open saved PNG files. Don't ruin a good product by bloating it with unncecessary features. People, if you want to edit an already saved PNG file then open it in a dedicated image editor. This does a great job at quickly snapping shots, adding highlights/boxes/annotations, and saving/emailing. I'm not looking for Photoshop inside my Firefox, and making this a do-all swiss army knife will just take it away from its intended purpose.

Posted: 04 Dec 2007 21:19
	Administrator Currently Offline	Posts: 4161 Join Date: Jan 2007
Hi, first of all, thanks for your feedback. The email feature should open your default email client (check whether it have been set properly) and attach screenshot into a new message. Which client are you using by the way? Re-opening saved PNGs have been already implemented in Screenshot Studio, I don't think it will be included in FireShot however: this will be another (shareware) product. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 05 Dec 2007 03:41
	Registered User Currently Offline	Posts: 11 Join Date: Oct 2007
My default email application is Outlook, with Gmail available too. Windows 2000. I just installed and tested this addon on a different computer, Windows XP. Same exact problem even though it's a different situation. I click email and nothing happens. You said to check whether it have been set properly. Do you mean the default email application or the addon? I don't see any email options within the addon.

Posted: 05 Dec 2007 07:36
	Administrator Currently Offline	Posts: 4161 Join Date: Jan 2007
Did you set up your default mail client in Internet Explorer options? (IE->Tools->Internet Options->Programs->E-mail) I've got the same configuration and everything go OK for me. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 05 Dec 2007 19:54
	Registered User Currently Offline	Posts: 11 Join Date: Oct 2007
On one computer IE is the default browser and on another FF is the default browser. But yes, on both computers the default email application is properly set within IE (one to Outlook and the other to Outlook Express). I also tried disabling all other FF addons to see if there might be a conflict, but the email function still didn't open up the email application. Quite puzzling how I have the same problem on two different computers, but the addons aren't the cause. I don't know what else to look at so I'm pretty much giving up on what would have been a great feature to use. But I'm still going to keep the extension because I think it's still a useful tool. I'll just have to save the image to the desktop first, then email it myself. I'll take half of a useful program over nothing. Thanks for the extension. I'll keep my fingers crossed that maybe something will mysteriously make the extension's email function work for me when it gets updated to Firefox 3.

Posted: 05 Dec 2007 21:35
	Administrator Currently Offline	Posts: 4161 Join Date: Jan 2007
Sounds really mysteriously.. Hope it will be solved soon somehow.. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 11 Dec 2007 10:00 Last Edited By: maxx
	Registered User Currently Offline	Posts: 1 Join Date: Dec 2007
Hi, same problem here. If I press the email-button, nothing happens. OS: Win XP Browsers: IE7, Firefox 2.0.0.11 E-mail-Client: Outlook 2003, Thunderbird (only for Newsgroups)

Posted: 12 Dec 2007 08:25
	Registered User Currently Offline	Posts: 3 Join Date: Dec 2007
Great extension, never thought that it can be so easy to get screenshots. But I have the same problem with the Email-function OS: Win XP Browsers: IE7, Firefox 2.0.0.11 Email: Outlook 2003 The Email-Client is set correctly in IE

Posted: 12 Dec 2007 08:48
	Registered User Currently Offline	Posts: 3 Join Date: Dec 2007
I tried it with older versions (from the mozilla update-page). Email works with .21 It does not work with .22 and .25

Posted: 12 Dec 2007 15:33
	Administrator Currently Offline	Posts: 4161 Join Date: Jan 2007
Wow, that's interesting... Thanks __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 14 Dec 2007 03:51
	Registered User Currently Offline	Posts: 2 Join Date: Dec 2007
One more with the same problem: OS: Win Vista Browsers: IE7, Firefox 2.0.0.11 Email: Outlook 2007 The Email-Client is set correctly in IE. Aside from that, fantastic job!

Posted: 14 Dec 2007 03:54
	Registered User Currently Offline	Posts: 2 Join Date: Dec 2007
Tried it on another computer, same problem occurs: OS: Win XP Browsers: IE7, Firefox 2.0.0.11 Email: Outlook 2007 The Email-Client is set correctly in IE.

Posted: 21 Dec 2007 04:43
	Registered User Currently Offline	Posts: 2 Join Date: Dec 2007
Same problem I cant access to my email when I want to send a file. It make half of the software worthless. windos xp browser: Firefox 2.0 email: microsoft outlook

Posted: 22 Dec 2007 09:42
	Registered User Currently Offline	Posts: 2 Join Date: Dec 2007
Hi Is there anybody solve the problem of sending directly email? I cant work with this feature Windows XP Browser: Fire fox Email Default: Outlook Express

Posted: 27 Dec 2007 19:00
	Administrator Currently Offline	Posts: 4161 Join Date: Jan 2007
Already fixed. Will be available in next release. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 04 Jan 2008 11:46
	Registered User Currently Offline	Posts: 3 Join Date: Dec 2007
hi hebrahimip! You are working with software that costs you not a cent, a workaround (install 0.21) was posted. It is the best piece of support-software i have seen for years. So wait a while or donate some hundred bucks, so that JK will hurry up if it is that important!

Posted: 04 Jan 2008 12:55
	Administrator Currently Offline	Posts: 4161 Join Date: Jan 2007
tortureduck, agreed By the way, only $4.17 have been donated by Evan Flournoy for 3 monthes of distribution __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 14 Jan 2008 08:08
	Registered User Currently Offline	Posts: 1 Join Date: Jan 2008
Quote: By the way, only $4.17 have been donated by Evan Flournoy for 3 monthes of distribution I was really the only person to make a donation in the last three months??? That stinks--it's such a great piece of software!

Posted: 14 Jan 2008 09:28
	Administrator Currently Offline	Posts: 4161 Join Date: Jan 2007
Now you're not alone. 3 monthes and 2 persons __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 20 Jan 2008 17:19
	Registered User Currently Offline	Posts: 1 Join Date: Jan 2008
Hello. Sorry for my bad English (I speak French). I have the same problem : email function doesn't work. It seams to create a file, but it doesn't open the webmail application. OS: XP Firefox (Flock) Gmail Where is the anounced release ??

Posted: 21 Jan 2008 08:57
	Administrator Currently Offline	Posts: 4161 Join Date: Jan 2007
Quote: Where is the anounced release ?? It's in progress. Quote: OS: XP Firefox (Flock) Gmail GMail isn't supported, sorry. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 15 Feb 2008 00:42
	Registered User Currently Offline	Posts: 1 Join Date: Feb 2008
Studi0 1.1.3.4 has the same problem. Will you have a fix for that, as well? Vista The Bat! 4.0.7

Posted: 15 Feb 2008 03:03
	Administrator Currently Offline	Posts: 4161 Join Date: Jan 2007
Thanks for the reminder, sure. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 26 Feb 2008 23:44
	Registered User Currently Offline	Posts: 1 Join Date: Feb 2008
I found my question ...gmail is not supported bouhhh but...a very great application I work with it and firefox !!! Very goog Thanks Crapulfeust __________________ Crapulfeust

Posted: 15 Mar 2008 14:35
	Registered User Currently Offline	Posts: 1 Join Date: Mar 2008
Hello .... great tool in general. Only the email send function(the button) doesn't works since (round abaout)the 10 last releases. I've 1 build in mind in wich the email send function worked correctly. I think it was release 22 to wich i downgraded at that time from the following releases. I'm using outlook 2003 and firefox 2.0.0.12 It would be really great if i could use the functionality to send a screenshot directly via mail. Another point: How is it about a functionality to change the name of the image on the fly bevor sending it via mail? kind regards solarkaine

Posted: 03 Jun 2008 23:32
	Registered User Currently Offline	Posts: 1 Join Date: Jun 2008
Fireshot 0.50, WinXP,SP2,Eng, FF2.0.0.14 Took a screenshot, then click on the mail icon and it opens Outlook. Mozilla Thunderbird 2.0.0.14 is my default email program both as seen by TB and as set in the computer in Control Panel/Internet Options/Programs. Tried 3 times as finally had to send a screen shot using windows printscn. Miles

Posted: 04 Jun 2008 04:15
	Administrator Currently Offline	Posts: 4161 Join Date: Jan 2007
__________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 08 Aug 2009 06:02 Last Edited By: Adamski_NZ
	Registered User Currently Offline	Posts: 1 Join Date: Aug 2009
I have the same problem. The email function just won't launch Thunderbird. Worked fine with Firefox 3.0, seems to have stopped working after upgrading to FF3.5. Thunderbird is 2.00.22 and Fireshot is 0.77. Thunderbird is set as my default mail client - and fires up properly with calls from other applications. It was a function I used a lot - so if we're confident it'll work in Fireshot Pro, then I'll probably upgrade. Just tested the latest Fireshot for IE - doesn't launch Thunderbird either.

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