Demo Screen won't close - blocks browser page it's on top of

Question

*See system info at bottom* and forgive me if this is a duplicate. I checked preview the first time, and there was no button to submit bug report (publish it)!

: Just got FireShot today, the congratulations page came up when I restarted Firefox and I clicked on the demo. The demo ran very nicely (thank you), but the demo window would not close - instead it remained on top of the congratulations page and hid most of it, although I was able to scroll the congrats page, I was unable to see it.

I checked the options for it and for Shockwave Flash and the only thing I could find was exit with <escape> key; I checked that and hit the escape key, but no luck. I opened the Task Manager to see if I could close the demo window that way, but it was not listed as a separate process, so I would have had to shut down Firefox to get rid of it. Finally, after hitting escape again - and after about 30-second delay - it went away. Now I'm afraid to use it for fear it will lock me up again.

Plugin version: FireShot 0.98.16; OS: MS Windows XP Pro SP2, English; Firefox version: 15.0.1; Java plugin: 10.7.2.11; Shockwave Flash 11.4 r402.

Accepted Answer

Hello and thank you for reporting. This is not an usual behaviour actually. Can you please check it once more and see for errors in the JavaScript Console (available upon pressing Ctrl + Shift + J) ?

Posted: 23 Sep 2012 16:01
	Registered User Currently Offline	Posts: 1 Join Date: Sep 2012
See system info at bottom and forgive me if this is a duplicate. I checked preview the first time, and there was no button to submit bug report (publish it)! : Just got FireShot today, the congratulations page came up when I restarted Firefox and I clicked on the demo. The demo ran very nicely (thank you), but the demo window would not close - instead it remained on top of the congratulations page and hid most of it, although I was able to scroll the congrats page, I was unable to see it. I checked the options for it and for Shockwave Flash and the only thing I could find was exit with <escape> key; I checked that and hit the escape key, but no luck. I opened the Task Manager to see if I could close the demo window that way, but it was not listed as a separate process, so I would have had to shut down Firefox to get rid of it. Finally, after hitting escape again - and after about 30-second delay - it went away. Now I'm afraid to use it for fear it will lock me up again. Plugin version: FireShot 0.98.16; OS: MS Windows XP Pro SP2, English; Firefox version: 15.0.1; Java plugin: 10.7.2.11; Shockwave Flash 11.4 r402.

Posted: 23 Sep 2012 16:09
	Administrator Currently Offline	Posts: 4279 Join Date: Jan 2007
Hello and thank you for reporting. This is not an usual behaviour actually. Can you please check it once more and see for errors in the JavaScript Console (available upon pressing Ctrl + Shift + J) ? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 03 Oct 2012 08:56
	Registered User Currently Offline	Posts: 2 Join Date: Oct 2012
MsFire, it's simple; it happened to me. Refresh the browser page and it goes away.

Posted: 08 Oct 2012 04:44
	Registered User Currently Offline	Posts: 1 Join Date: Oct 2012
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Posted: 20 Apr 2013 22:41
	Registered User Currently Offline	Posts: 54 Join Date: Mar 2013
I tried this with FF version 20.0 and all the issue seemed to have fled.

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