»User:
»Password:
Remember Me? 
FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Premium Support

[Critical] Unavailable Pro for Mac/Firefox (Invoice Provided) ?

Pages: 1
Posted:  27 Jan 2026 18:59   Last Edited By: Hellingher
THE TECHNICAL ISSUE
When I use the activation link provided in my purchase email, the server redirects me to the main homepage (getfireshot.com) instead of activating the extension. Seems to activate some pro options across firefox sync...

But help page talking about a pro version ? is there is any pro extension ?

MY PURCHASE DETAILS
Please use the following info to verify my Pro status manually:

* Invoice ID: IVHIKFA4RWRRFLNBEXSV7RGEHZLE
* System: macOS Sonoma with Firefox Extension
* License Key: Available inside pro support forum's account

ACTION REQUESTED
Please could you provide a working activation link to access a pro download extension if exist ? it's confusing me to look at help pages

Thank you,

Hellingher
Pages: 1

 

 

This is the Premium Support area for the users who have purchased FireShot Pro or Screenshot Studio products.

Please Login or Register to see a full thread.

 

 



Recent topics Replies Views Last Poster
Screen capture not consistant
3 155
Type of site that does not capture properly
2 155
Workaround to eliminate wide side borders for full-bleed PDF Captures
1 146
improve print output
1 128
No 'save as' dialog when running Fireshot in Chrome Incognito mode
3 181
Changing PC where is licence key on old PC
0 150
Pressing "Save as Image" does not work.
4 254
Can't find where pdf is saved.
4 244
old computer system was crashed; FireShot Pro license key cant activated
1 184
Need to update my e-mail address
1 223