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FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Bug Reports

Clicking on FireShot Immediately Closes FireFox - No Error Messages

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Posted:  02 Feb 2009 19:59
I suspect this has something to do with a DLL or something that is being written to a folder or needs access to something that my work PC has protected (I do not have admin rights).

Whenever I click on any Fireshot tool or try other means (right click menu, toolbar menu, etc.) as soon as I try to capture, FireFox just closes with no warning or errors.

Does anyone know of a workaround such as reinstalling somehow to a different directory? I love this program and am bummed it will not work.

Thanks,

Mike

Environment
Windows xp SP2
FireFox 3.0.5
FireShot 0.67 - but this has been happening since the last version.
Posted:  02 Feb 2009 20:59   Last Edited By: JK
I think I know the reason of your problem.
Since 0.65 version FireShot migrated to storing the settings into the file which is created in the same directory as SSS.dll file is located in.

So you have 2 variants:

- make sure FireShot can create settings.ini file here. Ask for r/w privileges or install Firefox Portable into another writable directory (at least USB Flash)
- downgrade to 0.63 release

Actually you don't need admin rights to be able to install addons and perform writing to Firefox's profile, so your case a kind of a puzzle for me. blink
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Posted:  04 Feb 2009 19:12
Weird indeed. where can i find the downgrade to 0.63?
Posted:  04 Feb 2009 20:17
https://addons.mozilla.org/en-US/firefox/addons/versions/5648#version-0.68

But could you do me a favour by describing your case and why can't you write to your DOCUMENTROOT ("C:\Documents and Settings\evgeny" in case of my PC) ?
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Posted:  05 Feb 2009 16:39
woohoo! It was the settings.ini file missing that did it. I compared what I had installed at home (with admin rights) to what was at work (no admin rights) and noticed that at work the settings.ini file wasn't there. I basically just copied everything from my home PC's library folder into my work PC's library folder and it worked. I don't know why it didn't write there. I clearly have rights to the area if I can paste files into there, I would think... Thanks for your help and for a great program. -Mike
Posted:  05 Feb 2009 17:14
Your investigations will help me too. Thanks smile
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Posted:  09 Feb 2009 23:29
Hey, unfortunately, this problem resurfaced. I think I got lucky and temporarily had admin rights the other day. Does Fireshot write Registry values? I am thinking this might be the issue....
Posted:  10 Feb 2009 06:56
No, FireShot doesn't write to registry. Just disk.
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Posted:  12 Feb 2009 22:42
Does it write or access anywhere outside of the Mozilla folder?
Posted:  12 Feb 2009 23:47
When exporting, it also uses FireShot folder located inside of your APPDATA folder.

To check the files FireShot uses you can use FileMon (doesn't work for FireShot Pro)

https://technet.microsoft.com/sysinternals/bb896642.aspx
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Posted:  13 Feb 2009 15:19
thanks for the tip. The only thing I can think of is that my company is now restricting unauthorized DLLs or JARs or something....
Posted:  13 Feb 2009 20:00
I also have the same problem, Firefox crashes every time i try to capture any page, just at the moment of Capture entire page and../ save. A window with a Crash Report pop ups saying:

Add-ons: {0b457cAA-602d-484a-8fe7-c1d894a011ba}:0.68,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.0.6
BuildID: 2009011913
CrashTime: 1234547758
Email: heavi2000@hotmail.com
InstallTime: 1234546605
ProductName: Firefox
SecondsSinceLastCrash: 1086
StartupTime: 1234546687
Theme: classic/1.0
URL: https://screenshot-program.com/sup/art476.htm
Vendor: Mozilla
Version: 3.0.6

Este informe tambien contiene informacion acerca del estado de la aplicacion cuando fallo.

I fully unistalled firefox and re-installed firefox and addons with not luck.

I hope that soon we could find a solution cause I really love this addon, Thanks.

Windows XP.
Firefox 3.0.6
Firefox 0.68
Posted:  15 Feb 2009 01:36
Replied by email.
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Posted:  16 Feb 2009 17:33
Which file initiates the creation of the settings files? The Jar file or one of the DLLs? I'm guessing that is the problem. That file is somehow blocked from doing what it needs to do here at work...
Posted:  16 Feb 2009 19:21
sss.dll
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Posted:  28 Feb 2009 05:09
update on this one, I had it working for a while but my employer has since restricted us from writing to certain parts of the registry. It seems there is a CLSID key that FS tries to write to that I noticed was on my home system that isn't getting into the work registry which I can view, but not modify:

[HKEY_CLASSES_ROOT\CLSID\{6E6E744E-4D20-4ce3-9A7A-26DFFFE22F68}]
@="FireShot"

[HKEY_CLASSES_ROOT\CLSID\{6E6E744E-4D20-4ce3-9A7A-26DFFFE22F68}\InprocServer32]
@="C:\\Documents and Settings\\Owner\\Application Data\\Mozilla\\Firefox\\Profiles\\wqs9zfev.default\\extensions\\{0b457cAA-602d-484a-8fe7-c1d894a011ba}\\library\\fsaddin-0.68.dll"
"ThreadingModel"="Apartment"

[HKEY_CLASSES_ROOT\CLSID\{6E6E744E-4D20-4ce3-9A7A-26DFFFE22F68}\ProgID]
@="FireShot.FireBand.1"

[HKEY_CLASSES_ROOT\CLSID\{6E6E744E-4D20-4ce3-9A7A-26DFFFE22F68}\TypeLib]
@="{22837053-8A62-4916-AB1D-8B2C2D2CD593}"

[HKEY_CLASSES_ROOT\CLSID\{6E6E744E-4D20-4ce3-9A7A-26DFFFE22F68}\VersionIndependentProgID]
@="FireShot.FireBand"

I don't expect that there is anything that the developer can do about this, just FYI in case anyone else ever encounters this.
Posted:  28 Feb 2009 08:35
mikeanto, the registry items you specified are for FireShot for Internet Explorer. They're created when you install FS for IE from Firefox. If you don't do this, they're not created. I mean, these items does not affect on FS for Firefox and cannot shutdown Firefox.
Does this bug occur even after updating to 0.69?
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Posted:  02 Mar 2009 16:02
Yeah, unfortunately it still won't work without admin rights. I guess back to the theory about work denying access to certain directories or the running of the DLLs?
Posted:  02 Mar 2009 18:37
I'll provide you with test version so that we could solve this problem. Possibly next week.
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Posted:  02 Mar 2009 19:23
Awesome, thanks!
Posted:  23 Mar 2009 18:36
Hi, any word on the test version?
Posted:  24 Mar 2009 22:51
Hi,

sorry, too busy for now.
Planning to implement it on these weekends.
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Posted:  18 Apr 2009 12:51
Mike, I sent you the debug version recently, did you receive it?
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Posted:  23 Apr 2009 17:16
Update: the problem has been solved: prior to 0.69 release FireShot has some packed DLLs that are treated as malware. Starting from next release, these files will not be packed.
FireShot will increase the size by 80% but I hope it will be still worth downloading.
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Posted:  23 Apr 2009 18:05
Thanks again for all of your support and for providing a great product!

Mike
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