Posted: 04 Aug 2014 06:40 | ||
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Posts: 4 Join Date: Aug 2014 |
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I've been using the Chrome Fireshot screenshot extension for a very long time. Today it just stopped working. The icon and the menu are visible, but when trying to get a screenshot, nothing happens. |
Posted: 04 Aug 2014 07:51 Last Edited By: JK | ||
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Warning before posting bugreports: please take into account that your bugreports will be ignored if you don't include the following info about your problem:
Plugin version (i.e. FireShot 0.45) OS type and version (i.e. MS Windows XP Professional SP2, English) Version of browser (i.e. Firefox/2.0.0.14) Steps to reproduce the bug (i.e. Start FX, open FireShot editor, create a shape and try to save - you'll get an access violation xxxxxx) Webpage URL causing this problem __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
Posted: 04 Aug 2014 08:05 | ||
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Please see below:
Plugin version - chrome fireshot v.0.98.53 OS type and version - MS Windows XP Professional SP3 Version of Chrome - 35.0.1916.153 m Steps to reproduce the bug - try to capture screen Webpage URL - any Thanks |
Posted: 04 Aug 2014 10:38 Last Edited By: JK | ||
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Posts: 4281 Join Date: Jan 2007 |
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Your Chrome versions looks outdated. Did you try updating your browser to the latest release?
P.S. Just checked FireShot on Chrome 37 - works fine. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
Posted: 04 Aug 2014 15:34 | ||
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Posts: 4 Join Date: Aug 2014 |
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I've updated Chrome to Version 36.0.1985.125 m, which is telling me "Google Chrome is up to date."
Any way of troubleshooting/re-installing Fireshot? Should I consider re-installing Chrome, will I loose the bookmarks and settings of the current one? Thanks |
Posted: 06 Aug 2014 03:19 | ||
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Posts: 4281 Join Date: Jan 2007 |
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Nancy, have you had success? I'll be happy to assist you. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
Posted: 06 Aug 2014 14:50 | ||
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Posts: 4 Join Date: Aug 2014 |
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Yes. The Fireshot extension v.0.98.53 i had, was corrupt. Upon reinstalling it, the problem was solved.
Thanks for following up on this. Nancy |
Posted: 06 Aug 2014 14:53 | ||
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Posts: 4281 Join Date: Jan 2007 |
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Thank you for this update. I'm glad you've got FireShot back. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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