chrome screenshot extension v.0.98.53 stopped working

Question

I've been using the Chrome Fireshot screenshot extension for a very long time. Today it just stopped working. The icon and the menu are visible, but when trying to get a screenshot, nothing happens.

Accepted Answer

Warning before posting bugreports: please take into account that your bugreports will be ignored if you don't include the following info about your problem:

Plugin version (i.e. FireShot 0.45)
OS type and version (i.e. MS Windows XP Professional SP2, English)
Version of browser (i.e. Firefox/2.0.0.14)
Steps to reproduce the bug (i.e. Start FX, open FireShot editor, create a shape and try to save - you'll get an access violation xxxxxx)
Webpage URL causing this problem
__________________

FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Answer

Your Chrome versions looks outdated. Did you try updating your browser to the latest release? P.S. Just checked FireShot on Chrome 37 - works fine.

Answer

Nancy, have you had success? I'll be happy to assist you.

Answer

Thank you for this update. I'm glad you've got FireShot back.

Posted: 04 Aug 2014 06:40
	Registered User Currently Offline	Posts: 4 Join Date: Aug 2014
I've been using the Chrome Fireshot screenshot extension for a very long time. Today it just stopped working. The icon and the menu are visible, but when trying to get a screenshot, nothing happens.

Posted: 04 Aug 2014 07:51 Last Edited By: JK
	Administrator Currently Offline	Posts: 4280 Join Date: Jan 2007
Warning before posting bugreports: please take into account that your bugreports will be ignored if you don't include the following info about your problem: Plugin version (i.e. FireShot 0.45) OS type and version (i.e. MS Windows XP Professional SP2, English) Version of browser (i.e. Firefox/2.0.0.14) Steps to reproduce the bug (i.e. Start FX, open FireShot editor, create a shape and try to save - you'll get an access violation xxxxxx) Webpage URL causing this problem __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 04 Aug 2014 08:05
	Registered User Currently Offline	Posts: 4 Join Date: Aug 2014
Please see below: Plugin version - chrome fireshot v.0.98.53 OS type and version - MS Windows XP Professional SP3 Version of Chrome - 35.0.1916.153 m Steps to reproduce the bug - try to capture screen Webpage URL - any Thanks

Posted: 04 Aug 2014 10:38 Last Edited By: JK
	Administrator Currently Offline	Posts: 4280 Join Date: Jan 2007
Your Chrome versions looks outdated. Did you try updating your browser to the latest release? P.S. Just checked FireShot on Chrome 37 - works fine. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 04 Aug 2014 15:34
	Registered User Currently Offline	Posts: 4 Join Date: Aug 2014
I've updated Chrome to Version 36.0.1985.125 m, which is telling me "Google Chrome is up to date." Any way of troubleshooting/re-installing Fireshot? Should I consider re-installing Chrome, will I loose the bookmarks and settings of the current one? Thanks

Posted: 06 Aug 2014 03:19
	Administrator Currently Offline	Posts: 4280 Join Date: Jan 2007
Nancy, have you had success? I'll be happy to assist you. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 06 Aug 2014 14:50
	Registered User Currently Offline	Posts: 4 Join Date: Aug 2014
Yes. The Fireshot extension v.0.98.53 i had, was corrupt. Upon reinstalling it, the problem was solved. Thanks for following up on this. Nancy

Posted: 06 Aug 2014 14:53
	Administrator Currently Offline	Posts: 4280 Join Date: Jan 2007
Thank you for this update. I'm glad you've got FireShot back. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Recent topics	Replies	Views	Last Poster
Is Fireshot available for Firefox on Linux (Lubuntu) ?	0	994
V0.98.60 has no "S" in Firefox (V31) after restart--ok in other browsers	1	899
Downloading Screen capture chrome extension	5	1069
How many browsers can one copy of Fireshot support?	1	2766
Upload to Imgur?	1	3751
Incompatable website?	1	2940
capturing a full article	5	1003
Question: How to aviod the Summary Barshowed repeatedly on the page?	0	937
quick question	7	3495
Scrolling screenshot of area question	3	3049