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FireShot - Full webpage screenshot tool support forum / EasyCaptures support / Support, bug reports, feature requests, etc.

chrome screenshot extension v.0.98.53 stopped working

Pages: 1
Posted:  04 Aug 2014 06:40
I've been using the Chrome Fireshot screenshot extension for a very long time.  Today it just stopped working.  The icon and the menu are visible, but when trying to get a screenshot, nothing happens.
Posted:  04 Aug 2014 07:51   Last Edited By: JK
Warning before posting bugreports: please take into account that your bugreports will be ignored if you don't include the following info about your problem:

    Plugin version (i.e. FireShot 0.45)
    OS type and version (i.e. MS Windows XP Professional SP2, English)
    Version of browser (i.e. Firefox/2.0.0.14)
    Steps to reproduce the bug (i.e. Start FX, open FireShot editor, create a shape and try to save - you'll get an access violation xxxxxx)
    Webpage URL causing this problem
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Posted:  04 Aug 2014 08:05
Please see below:

Plugin version - chrome fireshot v.0.98.53
OS type and version - MS Windows XP Professional SP3
Version of Chrome - 35.0.1916.153 m
Steps to reproduce the bug - try to capture screen
Webpage URL - any

Thanks
Posted:  04 Aug 2014 10:38   Last Edited By: JK
Your Chrome versions looks outdated. Did you try updating your browser to the latest release?
P.S. Just checked FireShot on Chrome 37 - works fine.
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  04 Aug 2014 15:34
I've updated Chrome to Version 36.0.1985.125 m, which is telling me "Google Chrome is up to date."
Any way of troubleshooting/re-installing Fireshot?
Should I consider re-installing Chrome, will I loose the bookmarks and settings of the current one?

Thanks
Posted:  06 Aug 2014 03:19
Nancy, have you had success? I'll be happy to assist you.
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  06 Aug 2014 14:50
Yes.  The Fireshot extension v.0.98.53 i had, was corrupt.  Upon reinstalling it, the problem was solved.

Thanks for following up on this.

Nancy
Posted:  06 Aug 2014 14:53
Thank you for this update. I'm glad you've got FireShot back.
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Pages: 1


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