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FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Public Support

Charged twice

Pages: 1
Posted:  27 Sep 2022 17:57
I used a VPN (country is Thailand),
Then I pay with paypal,
The back page says that my paypal account country is different from the order,
I turned off the vpn and tried again(with paypal too), and the payment was successful,
After this, I receive two payment messages from the bank,

How do I get a refund?
Thanks
Posted:  27 Sep 2022 18:27
Hello. Thank you for letting us know. I checked the orders and found only one completed order. Looks like another payment is on hold and will be released back to your account within a couple of days.
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