Can't save Copilot pages in Edge

Question

Hello,

I'm unable to Capture Entire pages in Copilot via MS Edge: I was able to until about a week or so ago (not sure exactly when it stopped). Now Fireshot just gets stuck at 0% "Processing" until I hit Stop; the progress bar hangs there until I click elsewhere in the screen.
- Nothing happens if I try to Save Visible part.
- Nothing happens if I try to Capture selection/element.

- It still works if I try to Capture browser window. Only one that works, but my Copilot logs are usually dozens of pages long so... this doesn't help.

I can still capture other URLs without issue.

I'm still able to save Copilot pages normally by loading the URL in Firefox.

However: I've gotten used to loading Copilot from the Start menu, where it shows up as an Edge borderless browser window separate from the rest of my tabs/browser windows, with its own app icon in the taskbar.

For now I'll use FF but I really hope this gets fixed. Thanks for making this extension, it's wonderful!

---
Plugin version: 2.1.1.0 x64
OS type and version: Win11 Enterprise English 24H2
Version of browser: Edge 136.0.3240.50

Steps to reproduce the bug: Open Copilot either in Edge, or as an "app window" (borderless browser--same thing). Try to capture "Entire page and save as PDF" or scenarios above. The progress bar gets stuck and nothing happens, I have to Stop capture. Capturing works normally in other pages e.g. Google, Stackoverflow etc.

Webpage URL causing this problem: copilot.microsoft.com

Accepted Answer

Hello. Did you try rebooting your PC?

Answer

Since it works perfectly on our setups there's only way to find the problem with it - a quick debug session in Zoom. What do you think and what time is suitable for you (Tuesday / Thursday) ?

Answer

I'd like to give an update to this issue as well as possible ways to resolve it: Today we updated our Edge browsers to the latest version and discovered that the copilot page cannot be captured by FireShot anymore. It seems like Edge has declared their copilot site as a restricted URL that cannot be scripted / automated by the extensions. There are a few ways to solve this problem: 1. Downgrade the version of the Edge browser. Since the Microsoft team does not mention this change in their release notes (I spent an hour reading their backlogs), it's hard to say what is the latest version of Edge that does not have such limitation, so you'll need to experiment with different releases to discover it. 2. Use Copilot on Chrome along with FireShot to break away from the Microsoft's jail.

Posted: 05 May 2025 21:22
	Registered User Currently Offline	Posts: 2 Join Date: Mar 2025
Hello, I'm unable to Capture Entire pages in Copilot via MS Edge: I was able to until about a week or so ago (not sure exactly when it stopped). Now Fireshot just gets stuck at 0% "Processing" until I hit Stop; the progress bar hangs there until I click elsewhere in the screen. - Nothing happens if I try to Save Visible part. - Nothing happens if I try to Capture selection/element. - It still works if I try to Capture browser window. Only one that works, but my Copilot logs are usually dozens of pages long so... this doesn't help. I can still capture other URLs without issue. I'm still able to save Copilot pages normally by loading the URL in Firefox. However: I've gotten used to loading Copilot from the Start menu, where it shows up as an Edge borderless browser window separate from the rest of my tabs/browser windows, with its own app icon in the taskbar. For now I'll use FF but I really hope this gets fixed. Thanks for making this extension, it's wonderful! --- Plugin version: 2.1.1.0 x64 OS type and version: Win11 Enterprise English 24H2 Version of browser: Edge 136.0.3240.50 Steps to reproduce the bug: Open Copilot either in Edge, or as an "app window" (borderless browser--same thing). Try to capture "Entire page and save as PDF" or scenarios above. The progress bar gets stuck and nothing happens, I have to Stop capture. Capturing works normally in other pages e.g. Google, Stackoverflow etc. Webpage URL causing this problem: copilot.microsoft.com

Recent topics	Replies	Views	Last Poster
URL and page name pop up covering upper left corner	2	126
Capture specific element not working	0	130
displays an error message "FireShot could not create file for writing"	1	122
Taking screenshot during Google meet is not working	1	126
Help plz.	1	131
Missing version 2.1.1 in Firefox	1	131
Got Pro on Chrome, want to use it on Firefox as well	1	192
Screen shot takes before page loads	3	157
Combine multiple tabs to one PDF on Mac	1	184
Unable to get Pro	1	214