Cannot screen capture full output of Belarc Advisor in Chrome browser

Question

Plugin version FireShot Pro for Firefox v.0.99.15

OS type and version Windows 10 Home (x64) Version 21H1 (build 19043.128

Version of browser Firefox Browser 93.0 (64-bit)

Webpage URL Belarc Advisor (www.belarc.com/products_belarc_advisor)

Steps to reproduce the bug

Start browser. Run Belarc Advisor to build a detailed profile of installed
software and hardware. This generates a temporary HTML file which is passed to the browser
for display. It is this page, in the browser, that cannot be completely captured by FireShot.

It is an interesting anomaly. I saved the temporary HTML file from its place in the
in the Belarc folder ("C:\Program Files (x86)\Belarc\BelarcAdvisor\System\tmp\"}
Having saved the file, I could display the page in the browser even if the
Belarc Advisor had not been run.

If the browser page is left unscrolled, FireShot captures only the initial page displayed
on the screen. By manually scrolling to bottom of the document, FireShot captured the
initial page AND the final page. Intervening pages were left blank in the capture.

I was able to use the Windows print-to-file and the Bullzip PDF Printer to obtain a
PDF of the complete page. That was all I really wanted.

There is no urgency. I just found it curious that FireShot could not do what the
Windows print-to-file and the Bullzip PDF printer were able to do so easily.

I would prefer not to send a copy of the HTML file since it contains quite detailed
information about my system. The Belarc Advisor (www.belarc.com/products_belarc_advisor)
can easily be downloaded and run to produce a similar HTML file.

If you can't reproduce the problem, I can arrange to send you the HTML file.

Accepted Answer

Thank you for the report - I can see the problem now. We'll try to introduce a fix to this problem in the next update.

Posted: 17 Oct 2021 19:37
	Registered User Currently Offline	Posts: 2 Join Date: Jun 2020
Plugin version FireShot Pro for Firefox v.0.99.15 OS type and version Windows 10 Home (x64) Version 21H1 (build 19043.128 Version of browser Firefox Browser 93.0 (64-bit) Webpage URL Belarc Advisor (www.belarc.com/products_belarc_advisor) Steps to reproduce the bug Start browser. Run Belarc Advisor to build a detailed profile of installed software and hardware. This generates a temporary HTML file which is passed to the browser for display. It is this page, in the browser, that cannot be completely captured by FireShot. It is an interesting anomaly. I saved the temporary HTML file from its place in the in the Belarc folder ("C:\Program Files (x86)\Belarc\BelarcAdvisor\System\tmp\"} Having saved the file, I could display the page in the browser even if the Belarc Advisor had not been run. If the browser page is left unscrolled, FireShot captures only the initial page displayed on the screen. By manually scrolling to bottom of the document, FireShot captured the initial page AND the final page. Intervening pages were left blank in the capture. I was able to use the Windows print-to-file and the Bullzip PDF Printer to obtain a PDF of the complete page. That was all I really wanted. There is no urgency. I just found it curious that FireShot could not do what the Windows print-to-file and the Bullzip PDF printer were able to do so easily. I would prefer not to send a copy of the HTML file since it contains quite detailed information about my system. The Belarc Advisor (www.belarc.com/products_belarc_advisor) can easily be downloaded and run to produce a similar HTML file. If you can't reproduce the problem, I can arrange to send you the HTML file.

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