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FireShot - Full webpage screenshot tool support forum / EasyCaptures support / Support, bug reports, feature requests, etc.

black pages after FireShot

Pages: 1
Posted:  24 Mar 2025 20:04   Last Edited By: Peppermintsue
sad

Today i can not make any FireShot at all. All fireshots are shown as:

PREVIEW NOT AVAILABLE BECAUSE THE IMAGE IS TOO BIG

PDFs shown are total black! No content - no page. I tried every different setup - nothing works. The Fireshot is always black.

But it doesn't matter if it's a short page or a long one. It's always the same!

Besides I am asked to purchase a license also I have a lifelong license.

Where is the problem?

FireShot Plugin version: 1.12.18
OS Type and version: Sequoia 15.3.2
version of browser: Safari 18.3.1
Steps to reproduce the bug: every Fireshot no matter on which page or side
webpage URL: every side
Posted:  25 Mar 2025 15:22
The Problem is still on... no change since yesterday. Every Fireshot ends up with the notice "preview not available because the image is too big" and the saved .pdf is just black.

I am really happy for assistance.

Thanks smile
Pages: 1


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