Big black border surround screen prints

Question

Fireshot 0.78
Windows Vista home premium 32bit
Firefox 3.0.13

Why some of my printouts have big thick black border up to edge paper from all around the screen print totally surrounding screen image area on paper?

This only happens on some screen prints, others have normal white (when using white paper) surround.

I have set borders to 0 (zero) before print thinking this was border feature, but still I get problems. Possibly sticky remembering old setting?

I do not refer to the thin black boundary line that can be around the screen image, this is like the whole of the paper turns from white to black border/background around print of screen image.

Just tried printing same image multiple times, with various happenings.. first time was black background border. 2nd time was white border, 3rd time was white border, 4th time was black border again!

What is problem?
Why it does this?

If this is the border feature can you make option to change border color from black to white or even whatever color peoples may prefer?
.

Accepted Answer

Getting the report of such bug first time. Replied by email.

Answer

A temporary solution for the users experiencing this bug is to press 'Setup' button in 'Print Preview' dialog and then click 'OK'.

Posted: 29 Aug 2009 12:41
	Registered User	Posts: 15 Join Date: Aug 2009
Fireshot 0.78 Windows Vista home premium 32bit Firefox 3.0.13 Why some of my printouts have big thick black border up to edge paper from all around the screen print totally surrounding screen image area on paper? This only happens on some screen prints, others have normal white (when using white paper) surround. I have set borders to 0 (zero) before print thinking this was border feature, but still I get problems. Possibly sticky remembering old setting? I do not refer to the thin black boundary line that can be around the screen image, this is like the whole of the paper turns from white to black border/background around print of screen image. Just tried printing same image multiple times, with various happenings.. first time was black background border. 2nd time was white border, 3rd time was white border, 4th time was black border again! What is problem? Why it does this? If this is the border feature can you make option to change border color from black to white or even whatever color peoples may prefer? .

Posted: 31 Aug 2009 13:40
	Registered User	Posts: 15 Join Date: Aug 2009
Does anyone else get black area around screen print outs, especially when printing selected/cropped area? .

Posted: 31 Aug 2009 13:48 Last Edited By: JK
	Administrator Currently Offline	Posts: 4161 Join Date: Jan 2007
Getting the report of such bug first time. Replied by email. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 31 Aug 2009 18:19
	Registered User	Posts: 15 Join Date: Aug 2009
I have got your email and have sent you scans of printouts, etc.

Posted: 04 Sep 2009 07:31
	Administrator Currently Offline	Posts: 4161 Join Date: Jan 2007
A temporary solution for the users experiencing this bug is to press "Setup" button in "Print Preview" dialog and then click "OK". __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 27 Oct 2009 11:30
	Registered User	Posts: 15 Join Date: Aug 2009
Has this bug with printer auto-initialise been fixed yet? It's been a while since I heard anything. WoM.

Posted: 05 Nov 2009 11:37
	Registered User	Posts: 15 Join Date: Aug 2009
Still no reply.. I am still waiting to see if this bug will be fixed before I buy pro version. No point having ability to print direct from within Fireshot pro if it cannot even initialise printer properly. Will it be fixed?.. When?

Posted: 25 Jun 2014 23:09
	Registered User Currently Offline	Posts: 1 Join Date: Jun 2014
The bug reported in the opening post: " black border up to edge paper from all around the screen print totally surrounding screen image area on paper" has not be fixed. After using the free version of FireShot for several years (with no problems), I paid $40 to upgrade to the Pro version. I am very disappointed that after all these years this bug has not be fixed. I'm using Win7 + Firefox 30.0 and get a black background using Capture selected area and print. And the "fix" suggested years ago "...press "Setup" button in "Print Preview" dialog and then click "OK" still works. Hello! Anybody home?

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