»User:
»Password:
Remember Me? 
FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Public Support

Charged twice

Pages: 1
Posted:  27 Sep 2022 17:57
I used a VPN (country is Thailand),
Then I pay with paypal,
The back page says that my paypal account country is different from the order,
I turned off the vpn and tried again(with paypal too), and the payment was successful,
After this, I receive two payment messages from the bank,

How do I get a refund?
Thanks
Posted:  27 Sep 2022 18:27
Hello. Thank you for letting us know. I checked the orders and found only one completed order. Looks like another payment is on hold and will be released back to your account within a couple of days.
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Pages: 1


Recent topics Replies Views Last Poster
Whole Page screenshot being saved to PDF as blank
3 795
Firefox freezes when saving webpage screenshot
4 683
Virus warning for fireshot-chrome-plugin.exe (1.11.18)
1 1142
Buy?
1 665
Out of Memory messages
3 702
Page Screenshot Failed
1 646
Need .dmg file not .exe
1 655
Fireshot runs but doesn't provide a 'save to' dialog
10 884
Is there a way to Fireshot not getting the focus after capturing
6 674
insufficient memory for scrolling screenshot
1 724