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FireShot: Full Webpage Screenshots + Annotations for Firefox, Chrome, Opera, Edge and Internet Explorer / EasyCaptures support / Support, bug reports, feature requests, etc. / 

About FireShot support

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Posted:  23 Dec 2020 09:44
We are considering to use your service "FireShot" within the company.
As our security department concern, I would like to ask you whether you have any support like fixing support and so on or not when we have a ploblem.
Posted:  24 Dec 2020 14:28
Hello. The basic version comes with a 1-year priority email support. When there's a problem caused by some bug in FireShot, we fix it and release an update to all our users.
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Posted:  07 Jan 2021 08:53
Thank you for your quick reply.
What if you use the Chrome extension?
I would like to ask you whether you have any support like update or somthing or not when we have a ploblem on security vulnerability.
Posted:  13 Jan 2021 16:20
I think I was not clear enough about the 1-year support. This support covers extra cases like broken functionality, assistance during installation, etc. For the extension updates we do not have such a limitation, so you'll get new updates as soon as they are available on Store.

In other words, we have a lot of customers that bought FireShot in 2008, and they are still getting any updates for free.
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Pages: 1