FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Bug Reports
Screenshot Chrome extension hangs when capturing large page
Pages: 1
| Posted: 14 Jan 2019 18:43 | ||
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Registered User Currently Offline |
Posts: 3 Join Date: Jan 2019 |
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Plugin version: 0.98.95
OS Type and version: MacO10.16.3 (16 GB memory) Browser version: Google Chrome 71.0.3578.98 (Official Build) (64-bit) Steps to reproduce the bug: 1. Select "Capture Entire Page" from the screenshot extension icon dropdown 2. Page scrolls down normally as it is captured 3. Save Screenshot page displays with broken icon at left ; full page never displays 4. Page can only be closed by closing tab. Save as pdf just hangs Webpage URL: https://www.astromary.com/reading.php?token=07D1204384BE999C573CA449CF08EF4E |
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| Posted: 15 Jan 2019 03:35 | ||
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Administrator Currently Offline |
Posts: 4161 Join Date: Jan 2007 |
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I'm sorry for this issue - seems like you're using the Lite version on Mac. For this version we use the Chrome's resources to store image. Unfortunately, the image size is limited in Chrome - that's why you're getting the error. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 15 Jan 2019 15:05 | ||
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Registered User Currently Offline |
Posts: 3 Join Date: Jan 2019 |
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I purchased Fireshot Pro, as you can see from the license key. Do you mean that I'm simply running the wrong version? If so, could you send me a download link to the right one?
Thanks! |
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| Posted: 15 Jan 2019 20:54 | ||
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Administrator Currently Offline |
Posts: 4161 Join Date: Jan 2007 |
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Sure, please install the Advanced features: https://getfireshot.com/fireshot-pro-install.exe
When they're installed, the FireShot's menu should look like:  __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 16 Jan 2019 01:01 | ||
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Registered User Currently Offline |
Posts: 3 Join Date: Jan 2019 |
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| Thanks for the fast response! Unfortunately, the link is to a Windows EXE, and I need the Mac version. Could you help again? | ||
| Posted: 19 Jan 2019 01:44 | ||
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Administrator Currently Offline |
Posts: 4161 Join Date: Jan 2007 |
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I'm really sorry - we do not have the Pro version for the Mac at the moment. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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Pages: 1
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