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已付款,没有收到钥匙

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Posted:  07 May 2018 13:29
我刚才已付款,没有收到钥匙,急
Posted:  07 May 2018 13:38
我刚才已付款,没有收到钥匙,急
插件版本(FireShot 0.98.93)
操作系统类型和版本(win10)
浏览器版本(chrome)
Posted:  08 May 2018 02:58
Hello, what email did you use upon the purchase? Can you please check your SPAM/JUNK folders?
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Posted:  08 May 2018 04:17
是支付宝支付的
Posted:  08 May 2018 04:18
检查过了,是gmail邮箱,没有垃圾邮件
Posted:  08 May 2018 05:10
你好管理员,我现在该怎么办?
Posted:  10 May 2018 07:02
你好管理员,我现在该怎么办?过去四天了
Posted:  10 May 2018 16:43
Hello, what email did you enter, when you paid via Alipay?
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FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
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Posted:  10 May 2018 16:58
sunrui230601@gmail.com
Posted:  10 May 2018 17:06
还有一种可能性,支付宝的阿里云邮箱sunrui230601@aliyun.com,只是有可能。
sunrui230601@gmail.com的可能性最大。不过,这两个邮箱付款时我都曾经输入过
Posted:  10 May 2018 17:09
I'm sorry - we do not have an order for this email. This can be the reason, why you're not receiving your key - the order was not processed. Can you consult to Alipay? Are you sure you were charged?
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FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  10 May 2018 17:11
我连续四天,每天都在和支付宝客服人员联系。
Posted:  10 May 2018 17:13
支付宝客服人员说,他们在积极的和你们取得联系,不过由于是境外交易,需要一点时间,至今还没有得到你们的回复。但是,款项确实付款成功了
Posted:  10 May 2018 17:15
我告诉支付宝客服人员,我想要两种解决方案。一种是退款,另一种是得到密钥邮件
Posted:  10 May 2018 17:15
Alipay did not contact me.Do you remember the date of your purchase?
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FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  10 May 2018 17:16
我可以给你付款成功的截图,如果你需要的话
Posted:  10 May 2018 17:17
记得,精确的日期都有,我现在截图给你
Posted:  10 May 2018 17:21
已发送截图,看到了吗
Posted:  10 May 2018 17:22
我该怎样把截图发给你
Posted:  10 May 2018 17:22
contacts@getfireshot.com
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FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  10 May 2018 17:23
付款时间:2018.05.07 18:52,可能需要考虑6小时时差
Posted:  10 May 2018 17:26
已发到contacts@getfireshot.com,请查收
Posted:  10 May 2018 17:29
您好JK,您看到了吗
Posted:  10 May 2018 17:33
I do not see any payment received on 07/05/2018. Can you please tell me your name in Chinese? I'll try to do the last check.
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FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  10 May 2018 17:36
孙锐
Posted:  10 May 2018 17:43
I can confirm - there were no payment to us. You must require your money back from Alipay.
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FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  10 May 2018 17:46
我现在正在和支付宝客服联系
Posted:  10 May 2018 18:01
您好JK,支付宝工作人员计划尽快通过gmail和您取得联系,请留意邮箱,谢谢你的配合
Posted:  11 May 2018 16:38
【支付宝】您好!您咨询的2018050721001003480526246993订单问题,商户反馈交易成功,目前提供订单号: 4384145 , 付款号码(Merchant reference): 436404463349,辛苦您直接提供给商家提供此号码重新确认该笔订单情况。 感谢您的支持!
Posted:  11 May 2018 16:39
你好JK,以上内容是支付宝让我转发给你的。
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