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FireShot: Full Webpage Screenshots + Annotations for Firefox, Chrome, Opera, Edge and Internet Explorer / EasyCaptures support / Support, bug reports, feature requests, etc. / 

quick question

Pages: 1
Posted:  09 Jul 2014 05:40
Hello, am interested in purchasing but I'm finding an issue with IE 11 - using win 7 / 64 bit. fireshot installs in chrome, Firefox perfectly - yet in explorer no matter how many times I check the fireshot add on it needs to be redone every time i open a new window. even if i lock tool bars it still has to be right clicked to show on tool bar again. its the latest version of the download available.
Posted:  09 Jul 2014 10:18
Hello and thank you for your interest! This problem might be caused by the anti-virus software installed on your PC. Can you try switching it off?
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Posted:  10 Jul 2014 01:30
ok tried that, screenshot attached.
1. that's how it opens all the time
2. right click to choose then lock toolbar
3. that's were it lands
4. internet explorer version

looks ok now to use and you can. next time you open a window though you need to go through the whole process again.
http://s27.postimg.org/5mwyxq5zn/fiershot1.jpg
Posted:  10 Jul 2014 04:41
Thank you, that's very informative. Just a quick question: does it happen to all 3-rd party toolbars installed in IE? For example, the Adobe PDF or the Norton toolbar - do you have to manually switch them on at each restart?
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FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  10 Jul 2014 07:12
Hello, no only this so far, interestingly enough it landed in the right place in thunderbird, chrome and firefox which I also use
Posted:  12 Jul 2014 18:13
Try this with Compatibility View settings on IE and add the sites. See if it makes a difference for you. https://imagicon.info/cat/13-77/smile3.png
Posted:  13 Jul 2014 03:02
makes no difference.. thanks though.
Posted:  13 Jul 2014 06:51
ralphyboy, I sent you an email in order to set up the debug session to fix this issue.
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Pages: 1