SSS.DLL on Vista - Firefox 3 Beta 4

Question

Can't load or find SSS.DLL error when clicking on the toolbar button. Running Vista Business on Firefox 3 Beta 4.

Accepted Answer

Try running Firefox with administrator's privileges. Does it help?

Answer

Just checked in Vista and FX 3b4. Works fine for me. Can you locate SSS.dll and check whether it could be read by FX ?

Answer

Looks like a bug of 3b4 release. Hope the developers will fix it.

Answer

Can you locate SSS.dll and check whether it could be read by FX ?

Answer

You can get it in the following way:

download fireshot xpi file, rename it to fireshot.zip and then open it. The DLL is located at: fireshot.zip\platform\WINNT_x86-msvc\components\SSS.dll
You'll see there another DLL, possibly it's missed too, by the way, let me know whether it exists or not.
Locate the following directory and enter it: {0b457cAA-602d-484a-8fe7-c1d894a011ba}
(for Vista users it's much likely it is located at Users\<user name>\AppData\Roaming\Mozilla\Firefox\...)

copy DLL's to: {0b457cAA-602d-484a-8fe7-c1d894a011ba}\platform\WINNT_x86-msvc\components\"
Restart FX.
__________________

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Answer

In case if it is firefox 3beta 4. Let's wait for 3b5 and look for changes. It's too hard to debug a beta under another one

Answer

Hm... I'm wondering how could you install it on FF3b5, because manifest.rdf allows installing only prior to 3b4... But still... I've checked the 3b5 (altering the manifest) console and found the message saying that FX could not load XPCOM component SSS.dll. But Fireshot works still. Could it be your case ?

Answer

nirfun could you please duplicate your bug's description to bugfix@screenshot-program.com so that I could reply you with debug version? your help is much appreciated.

Answer

Thanks, just few clarifications: can you locate this file? Can you open it for reading? Is your Vista 64-bit?

Answer

So, I'm going to find a 64bit version of Vista and reproduce this issue.
Just in case, can you give me your email so that we could perform some additional testing using debug version of FireShot ?

I suspect, UAC service can be the reason of this issue. Can you switch it off and try Fireshot?

Quote:
Click Start/Control panel/User Accounts/ then click "Turn User Account Conrol off or on" untick box. Then restart as requested and try your application

__________________

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There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Answer

Good, still switching off UAC and running as Administrator are different things.

Answer

Found the issue regarding loading of SSS.dll Can you please post a link to the forum discussing HTMLValidator's sourcecode as you mentionet above?

Answer

Thanks, unfortunately, there's nothing connected to toolbar button disappearing. Possibly I should post my own bugreport there.

Answer

eraserhead, I couldn't recreate the situation when toolbar button isn't displayed on vista x64 (using FF 3pre) :(. Is addon working in this situation (are context items visible)? Possibly any relevant errors in console available?

Answer

What about 0.69 version?

Posted: 14 Mar 2008 18:02
	Registered User Currently Offline	Posts: 2 Join Date: Mar 2008
Can't load or find SSS.DLL error when clicking on the toolbar button. Running Vista Business on Firefox 3 Beta 4.

Posted: 14 Mar 2008 18:02
	Registered User Currently Offline	Posts: 2 Join Date: Mar 2008
"Failed to load SSS.DLL" is the exact error.

Posted: 14 Mar 2008 22:26
	Administrator Currently Offline	Posts: 4268 Join Date: Jan 2007
Try running Firefox with administrator's privileges. Does it help? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 17 Mar 2008 13:36
	Registered User Currently Offline	Posts: 1 Join Date: Mar 2008
Running Firefox with administrator's privileges doesn't help for me. FireShot 0.36 on Firefox 3 Beta 4, Vista Ultimate.

Posted: 18 Mar 2008 21:49
	Administrator Currently Offline	Posts: 4268 Join Date: Jan 2007
Just checked in Vista and FX 3b4. Works fine for me. Can you locate SSS.dll and check whether it could be read by FX ? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 25 Mar 2008 06:46
	Guest
I got this problem on Vista too. I used Firefox 3.0b4 with add-on only FireShot & FireBug & AdblockPlus do you know where is SSS.dll? I search in whole machine and I can't find it. I already run Firefox as Admin. Thank you

Posted: 25 Mar 2008 09:57
	Administrator Currently Offline	Posts: 4268 Join Date: Jan 2007
Looks like a bug of 3b4 release. Hope the developers will fix it. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 30 Mar 2008 12:55
	Registered User Currently Offline	Posts: 4 Join Date: Mar 2008
I get the same error. any workaround?

Posted: 30 Mar 2008 16:04
	Administrator Currently Offline	Posts: 4268 Join Date: Jan 2007
Can you locate SSS.dll and check whether it could be read by FX ? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 30 Mar 2008 16:21
	Registered User Currently Offline	Posts: 4 Join Date: Mar 2008
I could not locate SSS.dll on my computer. what about giving me link to the dll and I'll put it on the suitable directory?

Posted: 31 Mar 2008 03:30
	Administrator Currently Offline	Posts: 4268 Join Date: Jan 2007
You can get it in the following way: download fireshot xpi file, rename it to fireshot.zip and then open it. The DLL is located at: fireshot.zip\platform\WINNT_x86-msvc\components\SSS.dll You'll see there another DLL, possibly it's missed too, by the way, let me know whether it exists or not. Locate the following directory and enter it: {0b457cAA-602d-484a-8fe7-c1d894a011ba} (for Vista users it's much likely it is located at Users\<user name>\AppData\Roaming\Mozilla\Firefox\...) copy DLL's to: {0b457cAA-602d-484a-8fe7-c1d894a011ba}\platform\WINNT_x86-msvc\components\" Restart FX. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 01 Apr 2008 23:04
	Guest
Both DLLs are there but it still fails to load.

Posted: 02 Apr 2008 03:18 Last Edited By: JK
	Administrator Currently Offline	Posts: 4268 Join Date: Jan 2007
In case if it is firefox 3beta 4. Let's wait for 3b5 and look for changes. It's too hard to debug a beta under another one __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 05 Apr 2008 19:25
	Registered User Currently Offline	Posts: 4 Join Date: Mar 2008
Same problem on FF3b5

Posted: 05 Apr 2008 19:37
	Administrator Currently Offline	Posts: 4268 Join Date: Jan 2007
Hm... I'm wondering how could you install it on FF3b5, because manifest.rdf allows installing only prior to 3b4... But still... I've checked the 3b5 (altering the manifest) console and found the message saying that FX could not load XPCOM component SSS.dll. But Fireshot works still. Could it be your case ? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 29 Apr 2008 19:31
	Guest
0.45 won't work on FF 3 B5 ("Failed to load SSS.dll"), but it does work with FF 2.0.0.14 I'm running Vista x64. I used Process Monitor to get an idea what's wrong and the error message it displays is RarExtLoader.exe 8360 QueryOpen C:\Users\cm\AppData\Roaming\Mozilla\Firefox\Profiles\301qxait.default\extensions\{0b457cAA-602d-484a-8fe7-c1d894a011ba}\platform\WINNT_x86-msvc\components\SSS.dll FAST IO DISALLOWED Maybe this helps?

Posted: 29 Apr 2008 19:53
	Guest
Three times "yes"

Posted: 29 Apr 2008 21:01
	Registered User Currently Offline	Posts: 6 Join Date: Apr 2008
OK, I now have UAC disabled but nothing changed. (BTW did you notice what I added about the missing button above). I suspect it has to do both with Vista (missing buttons) and with code changes in FF 3 (error message). There was a similar problem with the HTMLValidator extension and some developer from Mozilla's bugzilla forum took a look at the extension's source and pointed out some stuff that isn't allowed in FF 3 anymore. It's all beyond me, but in case we can't sort it out, maybe you can post a bug report there.

Posted: 05 Apr 2008 23:27
	Registered User Currently Offline	Posts: 4 Join Date: Mar 2008
Using Nightly Testers Tools I could make it compatible with FF3b5 In my case, fireshot doesn't work

Posted: 07 Apr 2008 13:56 Last Edited By: JK
	Administrator Currently Offline	Posts: 4268 Join Date: Jan 2007
nirfun could you please duplicate your bug's description to bugfix@screenshot-program.com so that I could reply you with debug version? your help is much appreciated. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 29 Apr 2008 19:49 Last Edited By: JK
	Administrator Currently Offline	Posts: 4268 Join Date: Jan 2007
Thanks, just few clarifications: can you locate this file? Can you open it for reading? Is your Vista 64-bit? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 29 Apr 2008 20:06 Last Edited By: JK
	Administrator Currently Offline	Posts: 4268 Join Date: Jan 2007
So, I'm going to find a 64bit version of Vista and reproduce this issue. Just in case, can you give me your email so that we could perform some additional testing using debug version of FireShot ? I suspect, UAC service can be the reason of this issue. Can you switch it off and try Fireshot? Quote: Click Start/Control panel/User Accounts/ then click "Turn User Account Conrol off or on" untick box. Then restart as requested and try your application __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 29 Apr 2008 20:34 Last Edited By: eraserhead
	Registered User Currently Offline	Posts: 6 Join Date: Apr 2008
Hi JK, I registered so I guess you can see my E-Mail now. As I said: Fireshot works with FF 2.0.0.14 on the same computer, so I don't think UAC has anything to do with it, but I will try. BTW running FF as administrator doesn't change a thing. Another thing: the toolbar button isn't displayed on Vista x64 - neither on FF 2 nor FF 3. I just made a quick test run under XP and there it's visible in both versions.

Posted: 29 Apr 2008 20:44
	Administrator Currently Offline	Posts: 4268 Join Date: Jan 2007
Good, still switching off UAC and running as Administrator are different things. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 30 Apr 2008 05:10 Last Edited By: JK
	Administrator Currently Offline	Posts: 4268 Join Date: Jan 2007
Found the issue regarding loading of SSS.dll Can you please post a link to the forum discussing HTMLValidator's sourcecode as you mentionet above? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 30 Apr 2008 09:18
	Registered User Currently Offline	Posts: 6 Join Date: Apr 2008
Hope it helps: Code: https://bugzilla.mozilla.org/show_bug.cgi?id=421871

Posted: 30 Apr 2008 09:59
	Administrator Currently Offline	Posts: 4268 Join Date: Jan 2007
Thanks, unfortunately, there's nothing connected to toolbar button disappearing. Possibly I should post my own bugreport there. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 01 May 2008 12:15
	Administrator Currently Offline	Posts: 4268 Join Date: Jan 2007
eraserhead, I couldn't recreate the situation when toolbar button isn't displayed on vista x64 (using FF 3pre) . Is addon working in this situation (are context items visible)? Possibly any relevant errors in console available? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 01 May 2008 22:40
	Registered User Currently Offline	Posts: 6 Join Date: Apr 2008
ups, sorry - my bad. looks like I deactivated the button a long time ago in FF 2 and since preferences are copied (or the same?) when you install FF 3 I thought it just wasn't there... So the button works - sorry for being stupid! And you fixed the sss.dll issue? great! Can't wait for the new version!

Posted: 04 May 2008 18:38
	Registered User Currently Offline	Posts: 6 Join Date: Apr 2008
Thanks! 0.46 works great on Vista x64.

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