Cannot See Take Screenshot Menu

Question

When i capture a screenshot i am unable to see the menu with tabs etc in the editor. Here's what i can see https://screenshot-program.com/supl5d991ae3a24da2c429fe7ea5502f1cfb/image9.png My colleague who also uses screenshot has taken the following screen of the menu I am missing. https://screenshot-program.com/supl89a3f31beeec389065f21dc6543423ca/image7.png I have tried reinstalling a newer version of the program, but the problem is persistent. Can you please help me to get back the menu?

Accepted Answer

Please open the editor and move the mouse cursor to the top boundary of the screen. Does it appear?

Posted: 14 Mar 2008 06:31
	Administrator Currently Offline	Posts: 4280 Join Date: Jan 2007
Please open the editor and move the mouse cursor to the top boundary of the screen. Does it appear? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Recent topics	Replies	Views	Last Poster
Cannot open Firrescreen	1	4029
Upload to individiual FTP	1	4066
[FireShot] JPEG Compression	3	4822
Invalid argument to date encode	6	19293
Screen capture chrome extension editor	1	4323
Problems saving entire large websites?	6	6260
extra tab created every time FF opened	4	12650
Double byte support	0	3934
Crop variant	3	4408
"Fireshot Updated" message tab everytime Firefox is launched	22	7402

Posted: 14 Mar 2008 01:02 Last Edited By: JK
	Guest
When i capture a screenshot i am unable to see the menu with tabs etc in the editor. Here's what i can see My colleague who also uses screenshot has taken the following screen of the menu I am missing. I have tried reinstalling a newer version of the program, but the problem is persistent. Can you please help me to get back the menu?