FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Public Support
Where to enter License Key
Pages: 1
| Posted: 13 Dec 2016 18:26 Last Edited By: WellingtonIL | ||
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Registered User Currently Offline |
Posts: 6 Join Date: Dec 2016 |
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Hi,
I bought FS, downloaded and installed, but there is nowhere to enter the license key. Took me a while to realize it is at the bottom of the Options Page. After entering my key I get this message. 
It seems my key is not valid. . Please advice. |
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| Posted: 16 Dec 2016 08:13 | ||
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Administrator Currently Offline |
Posts: 4294 Join Date: Jan 2007 |
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I'm sorry for this problem. Your key is fine - it just needs to be entered exactly as provided. I recommend using the Clipboard to copy and paste the Owner Name and the Key as well.
P.S. I can provide support to you via TeamViewer. This app is free and does not require installation. According to my experience, it's the fastest way of solving problems remotely. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 16 Dec 2016 16:43 Last Edited By: WellingtonIL | ||
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Registered User Currently Offline |
Posts: 6 Join Date: Dec 2016 |
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Hi,
I cracked the problem. The key was entered correctly (I normally usec copy paste for such a job), But it turned out the name of the person who registers is case sensitive. Perhaps a good idea to change the text of the popup to make that clear. |
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| Posted: 16 Dec 2016 17:24 | ||
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Administrator Currently Offline |
Posts: 4294 Join Date: Jan 2007 |
Thank you for your update! The "License input" dialog clearly states this: "Enter your Owner name and License key exactly as they appeared when supplied".  __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 16 Dec 2016 18:57 Last Edited By: WellingtonIL | ||
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Registered User Currently Offline |
Posts: 6 Join Date: Dec 2016 |
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Just tried to be helpfull and wanted to prevent the next customer being confused.
I can give you a list of a dozens things that do not need to be, and are even impossible, to enter exactly as supplied. Ask oyour programmer for details. |
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| Posted: 17 Dec 2016 10:20 | ||
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Administrator Currently Offline |
Posts: 4294 Join Date: Jan 2007 |
Thank you, I really appreciate any feedback concerning FireShot!  __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 23 Sep 2018 02:50 | ||
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Registered User Currently Offline |
Posts: 1 Join Date: Sep 2018 |
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You say it was at the bottom of the Options page. No it isn't!
I only found it AFTER I had taken a screen capture and then happened to notice a tiny little tag in the lower right corner of the captured image screen. JK, do all new users a favor and actually USE the product to create screen shots and post a HOW TO to actually enter a registration number. |
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| Posted: 09 Oct 2018 15:21 | ||
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Registered User Currently Offline |
Posts: 2 Join Date: Oct 2018 |
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Hi,
I have just bought FS. I have key but i don't remeber owner name. Please help me!!! Thanks!!!! |
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| Posted: 09 Oct 2018 16:01 Last Edited By: JK | ||
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Administrator Currently Offline |
Posts: 4294 Join Date: Jan 2007 |
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Hello, you put an incorrect email while filling the order. I changed it to the correct one - you should get all the info shortly. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 09 Oct 2018 17:39 | ||
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Registered User Currently Offline |
Posts: 2 Join Date: Oct 2018 |
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Hi,
I got information. Thanks!!! |
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| Posted: 08 Jan 2025 18:27 | ||
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Posts: 2 Join Date: Jan 2025 |
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| I recently retired and bought a new mac pro. Moving things over I bought a lifetime license in 2016 and have the License key but I can't see where I need to input it | ||
| Posted: 08 Jan 2025 21:46 Last Edited By: JK | ||
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Administrator Currently Offline |
Posts: 4294 Join Date: Jan 2007 |
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Quote:
I recently retired and bought a new mac pro. Moving things over I bought a lifetime license in 2016 and have the License key but I can't see where I need to input it Hello, unfortunately your key doesn't support Mac since the purchase was done in 2016. It still works on Windows but for the new versions of FireShot supporting Windows and Mac you need to get a new key. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 08 Jan 2025 21:55 | ||
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Registered User Currently Offline |
Posts: 2 Join Date: Jan 2025 |
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| Ok thanks | ||
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