Hello We have a major situation here in my office. All FF3b2 users that have upgraded to Fireshot 0.31 have lost their FF install: using Java after FS O.3 install crashes the browser systematically, and what is even worse: uninstalling the extension does not solve anything. So FF has to be reinstalled from scratch (with 80 extensions, thanks a lot !) Using Java 6 version 3, XP SP2 Reproduced on every PC here in the same config. Please take actions, and fast ! Thank you

If uninstalling the extension doesn't help, please refer to Mozilla. I'm sorry, but I don't know the reason.

Ok, I've got a fix for this. As I expected, the problem was in Firefox - it cannot handle too long user-agent strings So, what you need to fix this issue before next release will be published: - open FireShot's preferences and uncheck 'Add information about FiresShot into user-agent string' - restart FX

Did you try the solution I posted above?

Of course, a new version will be ready soon.

That's OK. Would like to donate? :)

FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Bug Reports

Version 0.31 crashes Java in FF3beta2. Profile LOST !! CRITICAL BUG

Pages: 1

Posted: 25 Jan 2008 11:50
	Registered User Currently Offline	Posts: 7 Join Date: Jan 2008
Hello We have a major situation here in my office. All FF3b2 users that have upgraded to Fireshot 0.31 have lost their FF install: using Java after FS O.3 install crashes the browser systematically, and what is even worse: uninstalling the extension does not solve anything. So FF has to be reinstalled from scratch (with 80 extensions, thanks a lot !) Using Java 6 version 3, XP SP2 Reproduced on every PC here in the same config. Please take actions, and fast ! Thank you

Posted: 25 Jan 2008 12:02 Last Edited By: JK
	Administrator Currently Offline	Posts: 4281 Join Date: Jan 2007
If uninstalling the extension doesn't help, please refer to Mozilla. I'm sorry, but I don't know the reason. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 25 Jan 2008 12:26
	Guest
But can you reproduced the first issue on your end (the fact that Java crashes after FS 0.31 installation ) ? If this is the case, you should remove the compatibility with FF3 until the incompatibility is solved. For the second issue, I'm wondering what traces are left by the extension after removing it Note: since my first post, another colleague has met the same problem (he had not listened to me ) Thanks

Posted: 25 Jan 2008 12:37
	Registered User Currently Offline	Posts: 7 Join Date: Jan 2008
Hi again One more remark. I haven't tested it myself, but one of my fellow colleagues told me that it also crashes Java in Firefox 2 on his PC. But again, I haven't tested.

Posted: 25 Jan 2008 16:34 Last Edited By: JK
	Administrator Currently Offline	Posts: 4281 Join Date: Jan 2007
Ok, I've got a fix for this. As I expected, the problem was in Firefox - it cannot handle too long user-agent strings So, what you need to fix this issue before next release will be published: - open FireShot's preferences and uncheck "Add information about FiresShot into user-agent string" - restart FX __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 25 Jan 2008 16:53
	Registered User Currently Offline	Posts: 3 Join Date: Nov 2007
JK, I have not had any issues with crashes but did notice a fairly major issue. Occurs in FF 2.0.0.11 and 3.0b2 JAVA ver 1.6.0_1. The issue I encountered was that some flash elements (the ones that I had noticed that used to be captured by fireshot) now have a dark orange background wherever there is transparency in the image. Here is a good example Click here. I listed this page as an example because there are two flash elements on the page and one is effected and the other is not. Both have transparent backgrounds. Also I noticed that uninstalling does not help. As a matter of fact, after you uninstall the add-on, restart FF, then open the about box, it still shows Fireshot 0.31 in the box... even though it is no longer in the Extensions list. Hope that helps - I really like Fireshot and can't use it at the moment. jOE.

Posted: 25 Jan 2008 17:02
	Administrator Currently Offline	Posts: 4281 Join Date: Jan 2007
Did you try the solution I posted above? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 25 Jan 2008 17:13
	Guest
Yes, and I owe a loud "thank you", as it worked perfectly. You saved my old profile. Thanks again for you fast and efficient investigation

Posted: 25 Jan 2008 17:14
	Administrator Currently Offline	Posts: 4281 Join Date: Jan 2007
Thanks. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 25 Jan 2008 17:23
	Registered User Currently Offline	Posts: 3 Join Date: Nov 2007
JK, That did the trick. I think our postings must have crossed. Thanks for the quick response! jOE

Posted: 25 Jan 2008 18:25
	Registered User Currently Offline	Posts: 7 Join Date: Jan 2008
JK, will you consider issuing a new version without the incriminated setting ? Or at least turned off by default ? Thanks

Posted: 25 Jan 2008 18:25
	Registered User Currently Offline	Posts: 7 Join Date: Jan 2008
by the way, "guest" above was me

Posted: 25 Jan 2008 18:27
	Administrator Currently Offline	Posts: 4281 Join Date: Jan 2007
Of course, a new version will be ready soon. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 25 Jan 2008 18:45
	Registered User Currently Offline	Posts: 7 Join Date: Jan 2008
Thanks and keep on your good work. This extension is one of the best, truly.

Posted: 25 Jan 2008 19:03
	Administrator Currently Offline	Posts: 4281 Join Date: Jan 2007
That's OK. Would like to donate? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

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