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FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Premium Support

Unable to capture scrolling page with fixed header

Pages: 1
Posted:  09 Oct 2025 17:21
Plugin version: 2.1.2
OS type and version: Windows 10, English
Version of browser: Chrome Version 129.0.6668.100 (Official Build) (64-bit)
Steps to reproduce the bug: Attempt to capture a page with a fixed header and scrolling content in non-iframe element below. Page fails to scroll, and only captures immediately visible content. Attempt to capture scrolling content via select element, did not receive prompt to hold ctrl to capture area, was not able to scroll element by dragging down. Functionality works as expected in other contexts on the same web platform.
Webpage URL causing this problem: Non-Public URL, facilitated via the ServiceNow Platform change Management module. I cannot provide screenshots of the afflicted page as it contains information that cannot be uploaded publicly.

No logs provided as tool does not fail to execute, but fails to behave as expected/desired.
Pages: 1

 

 

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