FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Bug Reports
The close does not work on the "hint"
Pages: 1
| Posted: 29 Jun 2019 00:23 | ||
|
Registered User Currently Offline |
Posts: 3 Join Date: May 2019 |
|
| The close does not work on the "hint" when I try to capture preventing from getting the informtaion | ||
| Posted: 29 Jun 2019 00:24 | ||
|
Registered User Currently Offline |
Posts: 3 Join Date: May 2019 |
|
| I am using Firefox on Windows 10 | ||
| Posted: 02 Jul 2019 14:40 | ||
|
Administrator Currently Offline |
Posts: 4281 Join Date: Jan 2007 |
|
Thank you for reporting. Can you please tell us the steps to re-create this problem? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
||
| Posted: 02 Jul 2019 14:59 Last Edited By: smittysholdings | ||
|
Registered User Currently Offline |
Posts: 3 Join Date: May 2019 |
|
| When I click on "capture selection" - that Hint shows up on top of the screen area and will not close. It cuts off the top part of the image I am trying to capture. It did not do this in the past. It started after the last major upgrade. | ||
| Posted: 02 Jul 2019 15:17 | ||
|
|
Administrator Currently Offline |
Posts: 4281 Join Date: Jan 2007 |
|
Thank you. Can you please send me the logs, when you try to close it. To do this, please run FireShot as usually, when the Hint appears, please press Ctrl + Shift + I to open the developers panel, select the "Console tab". Then please try to close the hint and send me logs of the console window. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
||
Pages: 1
| Recent topics | Replies | Views | Last Poster |
|
Can't install extension in Microsoft Edge |
3 | 2577 | |
|
80042001 |
13 | 2759 | |
|
Please don't force open update log page everytime after updated! |
0 | 1570 | |
|
How to save website pdf in landscape mode, letter size |
2 | 1602 | |
|
Lines of text being cut off |
1 | 1497 | |
|
Faceboook full page screnshot on IE |
0 | 1465 | |
|
Can't connect to OneNote |
1 | 1602 | |
|
Saving webpage to PDF and automatically open it? |
3 | 1943 | |
|
Can not save to onenote with error 80042001 |
1 | 2180 | |
|
save web page tabs to PDF |
2 | 2052 |