Scrolling Screenshot works only one time

Question

Plugin Version: Fireshot Pro for Chrome v.0.99.15 -- down load and installed today
OS type: Win10 Professional(64). 20H2 Simplified Chinese
Version of Browser: Chrome 93.0.4577.82 (64)
Step to reproduce the bug:
1)login to website and navigate to the URL,which include 2 tires of scrolling bar;
2)click FireShot extension icon in tool bar, choose : Capture selected area and save;
3)select an area, then hold mouse left key and scroll down the page;
4)In first time, it works which means I got whole seleted area captured; but in second time, I use same action to capture the page, but only a part of page can be captured.
I have tried for a lot of times but got same issue;
BTW, in this support website, i can't find the entry which allow me to upload the picture or document

Accepted Answer

Hello. If you reload the page after the first capture, will it be captured well again?

Posted: 18 Sep 2021 08:50
	Registered User Currently Offline	Posts: 1 Join Date: Sep 2021
Plugin Version: Fireshot Pro for Chrome v.0.99.15 -- down load and installed today OS type: Win10 Professional(64). 20H2 Simplified Chinese Version of Browser: Chrome 93.0.4577.82 (64) Step to reproduce the bug: 1)login to website and navigate to the URL,which include 2 tires of scrolling bar; 2)click FireShot extension icon in tool bar, choose : Capture selected area and save; 3)select an area, then hold mouse left key and scroll down the page; 4)In first time, it works which means I got whole seleted area captured; but in second time, I use same action to capture the page, but only a part of page can be captured. I have tried for a lot of times but got same issue; BTW, in this support website, i can't find the entry which allow me to upload the picture or document

Posted: 19 Sep 2021 18:34
	Administrator Currently Offline	Posts: 4443 Join Date: Jan 2007
Hello. If you reload the page after the first capture, will it be captured well again? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Recent topics	Replies	Views	Last Poster
[Feature Request] Export of settings	1	1543
Lost my Fireshot Pro license key	1	2145
FireShot screenshot extension Not Installing	3	2000
Capture website selection	1	1699
Problem with fireshot on a Mac.	0	1536
ScreenShot of a Webpage area or program NOT within a chrome on another monitor	1	1591
Hash Each Screenshot captured by extension	1	1883
Capture scrolling screenshot on Mac is stuck on processing extremely long pages	2	2405
Need to save +2000 website links as a searchable PDF.	1	1737
Black Bar for 2nd Visible Part of Screenshot	3	1801