Screenshot chrome extension Pro Desktop Application

Question

Hello,

I've been using Fireshot Pro since 2010 and I have both the Desktop App as well as the screenshot extension for both Firefox/Chrome. I was able to upgrade the screenshot chrome extension from regular Fireshot to Fireshot PRO without any issues.

I received a new computer and I was trying to install the FireShot Desktop version only which the download link can be found here:

https://screenshot-program.com/downloads.php - (Screenshot Studio 1.9.9

After installed this desktop version, I tried entering in my License information to convert this as well from regular Fireshot to Fireshot Pro but its stating the my user name/password is invalid. This worked a few years ago but now its not. Is the desktop version not supported anymore? Thanks for the help.

Jim

Accepted Answer

Dear Jim, Actually, you need another key for the Desktop version (called Screenshot Studio).

Answer

Hello, You already have the key for the Screenshot Studio application. Doesn't it work for you?

Answer

Sorry, Screenshot Studio and FireShot have different keys. It was impossible to use one key for both applications. Your key is for the browser extension, not for Screenshot Studio. It seems, that you were using the Free version of Screenshot Studio.

Posted: 30 Nov 2016 23:04
	Registered User Currently Offline	Posts: 3 Join Date: Sep 2014
Hello, I've been using Fireshot Pro since 2010 and I have both the Desktop App as well as the screenshot extension for both Firefox/Chrome. I was able to upgrade the screenshot chrome extension from regular Fireshot to Fireshot PRO without any issues. I received a new computer and I was trying to install the FireShot Desktop version only which the download link can be found here: https://screenshot-program.com/downloads.php - (Screenshot Studio 1.9.9 After installed this desktop version, I tried entering in my License information to convert this as well from regular Fireshot to Fireshot Pro but its stating the my user name/password is invalid. This worked a few years ago but now its not. Is the desktop version not supported anymore? Thanks for the help. Jim

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