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FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Bug Reports

Screen capture chrome extension with update not working

Pages: 1
Posted:  06 May 2010 17:33
I have been using Fireshot on a regular basis (XP Professional).Today, went to use - got message that update was available - updated - now Fireshot does not work at all. Will only link to various promo services - nothing else works. Restarted machine - than got the update available info previously shown -and it still does not work. I am desperate!
Posted:  06 May 2010 18:17
What version did you have and what version is now ?
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Posted:  06 May 2010 18:29
I believe it was .08 and now is .083 ? I downloaded this in February 2010, and to my knowledge there have not been any updates that I can recall, so I assume the version on my machine is what you had a the download in Feb. I used this often, but never had any problem until today. Also, I have the ScreenShot Studio, but I cannot seem to capture entire website page, only what appears on the screen. Am I correct or am I missing something that would allow me to skip Fireshot altogether - though I love it! Thanks for your help!
Posted:  06 May 2010 18:39
Ok, I'll try to help you.

So you press FireShot button and nothing happens. Right?

Does Error Console (Ctrl + Shift + J) show anything relevant to FireShot?
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Posted:  06 May 2010 23:28
I have been using FireShot for about a month in both firefox and IE 8. The version in firefox has and still does work fine. The version in IE worked earlier today and then all of a sudden I'm getting error "The update is available, please update the program." when I click the FireShot button. I've uninstalled FireShot, rebooted, reinstalled FireShot by downloading from your website the following file fireshot-0.81-ie.exe and I'm getting the same error. When I go to manage add-ons via internet explorer I see version 1.0.0.1 with a file date of 2/5/10 12:38AM. I tried ctrl+shift+j in IE 8 and it brings up the feeds window.
Posted:  07 May 2010 00:29
Poster Joe81tx describes my problem exactly! Any resolution to this problem is appreciated.
Posted:  08 May 2010 04:00
I am having the exact problem described above with the update message.  I too have uninstalled and reinstalled FireShot in both IE and Firefox and I continue to get the same error. 

Please help!
Posted:  09 May 2010 00:22
version 0.81
Vista SP2
Problem as described in this thread
(not working in IE 8.0.6001.18882, instead asking for update, btw. tells me there is none needed?!?). cannot access settings nor does it a shot of webpage
Posted:  10 May 2010 07:04
The problem's found. A fix will be available soon.
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Posted:  10 May 2010 21:33
version 0.83 is available for downloading
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Posted:  11 May 2010 01:05
Version 0.83 works like a charm! Thanks for fixing this - was lost without FireShot!
Posted:  11 May 2010 14:33
You're welcome smile
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There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  18 May 2010 16:01
i disagree:

ok, the initial problem seems to have been fixed. but with 0.83 the save to disk is broken, doesnt save nor error message. if file already exists, there is a message asking for override, but no write. if filename unique, no write either. but it saves properly when annotations have been made, so at least there is a workaround.
Posted:  18 May 2010 16:17
DdB,

- Please install a debug version from: https://screenshot-program.com/dloads/fireshot_83d.xpi
- run Firefox as administrator to let the application to write to C: or assign these permissions temporarily yourself (second case is more preferred).
- perform the actions
- send the log file
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There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  18 May 2010 20:56
Thank you for answering me, a somewhat suffering user. But there is a misunderstanding. The problem never was inside Firefox, where the plugin just works fine. It is the IE version (as described earlier) that doesnt write files any longer. BTW: my previous assumtion about "saving editet content" was false. It doesnt work either. :-(

That is why it doesnt seem to make sense following your instructions right now.
Posted:  18 May 2010 21:11
From the first glance it looks like I'm helping you. But if we look into the deepness, it's you helping many users experiencing similar problems. So you're welcome and thank you.

I'll provide you with a proper test version tomorrow.
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There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  19 May 2010 16:39   Last Edited By: JK
Ok, I've created a test version for IE:


the output is the same: c:\fireshot_dbg.txt
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There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  20 May 2010 09:41
Ok, this time, my sense of humor got lost:

- I downloaded and installed the debug version.
- when i wanted it to run, it failed creating the file (not unexpected)
- when i tried to change the privileges to c:\ i made a mistake, as it changed way too much (subdirectories apparently included), therefore my security got messed up
- finally i created a file with that name and allowed write/append access to it
- then fireshot still had the same error and refused to run
- now will have to get my security fixed (i know that is not easy!)
- and i will no longer permit such exceptions to fireshot (or to anything else), as - even though i have been a software developer myself - this caused me to have to work too much unnecessary stuff which i cannot afford. Also my trust in the QA from your side is gone.
- please do not take this personally. I know, many software creating companies do not use such things like computer security properly.
- but my PC had a pretty high level of functionality (was configured properly). fortunately, i may recur to a partition backup to restore most of it, even though this also takes time.

good luck with your efforts in developing this interesting piece of software
Posted:  20 May 2010 09:47
Thank you.
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There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  24 Jun 2011 22:57
mine to is not working and I payed also im still waiting for my new license.
Posted:  05 Jul 2011 10:20
yup same problem Fireshot Pro not working
Posted:  26 Jul 2011 14:17
Once again Fireshot fools the user by refusing to work: "Update is available. Please....".
It doesn't work anymore since yesterday, the "update-me" box is all what FS does. I agree with older statements, it's totally unacceptable to stop service, if I do not update.

What to do now?
(FS 0.91 in FF 3.6.18)
Posted:  26 Jul 2011 17:04
As others have already pointed out, it's totally UNACCEPTABLE to stop service, if I do not update!!! I totally understand your logic of letting users try out your new program and earn some money but doing this (blocking out the free program that made made our lives easier and you famous!!) will really irk loyal customers like us! Let users pay for the premium version but do not monkey around by completely blocking the program that all of us are so used to working with!!
Posted:  26 Jul 2011 20:02
Ditto. FireShot has stopped working with "Update is available".
Posted:  26 Jul 2011 20:06
The update is currently here: https://addons.mozilla.org/en-US/firefox/addon/fireshot/versions/
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FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  26 Jul 2011 23:48
JK,
your users didn't ask for an update site (where the program sits in "not reviewed"-state). Your users asked you to stop that anti-user-feature "update-me-or-I-wont-work". Every other Addon I use, asks me "do want to update?" and if i want to, it does so. If I refuse, it works on. Your programm does not offer an update question. Instead it simply stops working...?!?!

It's unbelievable to see a famous program driving its own users to competitors. Who was the inventor of that pattern? dBase!

Regards
Posted:  27 Jul 2011 15:50
Thanks a lot JK!!! You made my day!
Posted:  27 Jun 2013 17:44
Hi. Does anybody have the link where we could check if there's a new update available?
Posted:  06 Jan 2014 09:49
Fire shot pro. Windowa xp prof sp2 firefox 26
The add on has been disabled by firefox. please advise urgently how to fix
Pages: 1


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