Just bought Screenshot Studio, but now noticed that it only works on the primary screen!? Everyone I know has at least 2 displays. If that isn't fully supported, it's useless. Please integrate, then we can buy more licenses. Stephan

Thanks Stefan, I'm going to implement it soon. Would you like to take part in this development as a feature tester? Your opinion will be much appreciated.

Stephan, I've mostly finished this feature. Could you please install this beta and tell me what do you think? I'll wait your feedback.

Thank you Stefan, I fixed the error with the border, but did not find the reason of SSS crash. Can you please test a next version of beta? A test sequence is following: - Please install a debug version from: https://screenshot-program.com/sss_1.9.84beta_2.zip - make sure the application will be able to create the file c:\fireshot_dbg.txt (don't be confused by the name, this is normal). - perform the test actions and make sure it crashed - send the log file c:\fireshot_dbg.txt Thank you.

Thank you Stephan. The logs have been received. There's a chance that release build will be working OK for you. I'll get back to you shortly. Regards.

Stephan, there's a new 1.9.84 version available for download: https://screenshot-program.com/screenshot_studio_setup.zip

John, sorry, I don't understand the problem. At my 2-monitor configuration a dialog shown below appears and I can select whether specified monitor or both of them should be captured. https://img819.imageshack.us/img819/8571/screenshotstudiocapturey.jpg What is your problem?

Ah, now I see the problem, thank you. Yes, you'd better return to 1.9.83 until fix is available.

Dear John, the changes are the following: * The captures can be uploaded to Facebook * Improved work with selections * Configureable blur intensity Can you confirm there are some problems in 1.9.93 version?

Does working fine for me. I can hold Shift and open the dialog again to apply required changes. I uploaded a previous version of SSS for you: https://screenshot-program.com/sss_1.9.92.zip I'm wondering whether it is working fine for you?

FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Bug Reports

Multiple Monitors

Pages: 1

Posted: 06 May 2010 08:33
	Registered User Currently Offline	Posts: 8 Join Date: May 2010
Just bought Screenshot Studio, but now noticed that it only works on the primary screen!? Everyone I know has at least 2 displays. If that isn't fully supported, it's useless. Please integrate, then we can buy more licenses. Stephan

Posted: 06 May 2010 10:37
	Administrator Currently Offline	Posts: 4281 Join Date: Jan 2007
Thanks Stefan, I'm going to implement it soon. Would you like to take part in this development as a feature tester? Your opinion will be much appreciated. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 06 May 2010 11:40
	Guest
If I can test the binary directly without an installer, then yes, include me. That will be the hardcore multi monitor test: * 4 gfx cards (2 physical + 2 virtual MaxiVista) * 5 displays (3 physical + 2 virtual) * Windows 7 / 64 Bit and XP / 32 Bit Stephan

Posted: 14 May 2010 03:28 Last Edited By: JK
	Registered User Currently Offline	Posts: 51 Join Date: Dec 2007
I've captured dual monitors for 3 years on XP.

Posted: 14 May 2010 12:35
	Registered User Currently Offline	Posts: 8 Join Date: May 2010
okay, thanks for the info. Here on the Win7/64 machine it definnitely does not work. A capture region for example doesn't even allow entering the secondary display with the cursor. So it could be some kind of Win7 or 64bit problem. I'll try to test on an XP machine. But in the end Win7 support will surely be needed anyway. Stephan

Posted: 14 May 2010 21:19 Last Edited By: JK
	Administrator Currently Offline	Posts: 4281 Join Date: Jan 2007
Stephan, I've mostly finished this feature. Could you please install this beta and tell me what do you think? I'll wait your feedback. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 15 May 2010 02:19 Last Edited By: stephan
	Registered User Currently Offline	Posts: 8 Join Date: May 2010
I tried. What I experienced: * The select monitor feature is nice and looks like this: * It does indeed contain all currently available displays, 2 are physical and 2 are virtual. So that' good. * The bottom end of the "All Monitors" selection is cut away, because the scrollbar is too short (see screenshot) * But when a display is selected here and okay is clicked, then SSS crashes (or waits for something that is not visible). The screenshot is not taken and editor does not open. Then SSS has to killed in the task manager. It does not react anymore and the pop up menu in the tray can not be used anymore. I think it's waiting for something to happen. * Additionally this whole feature is only available for Capture Whole Screen. All other options (region/window) only know about the first monitor and still cannot be used outside. * When support for Capture Region will be implemented, it would be nicer to just be allowed to drag the crosslines anywhere on the whole desktop, not caring about the different displays at all. Stephan

Posted: 19 May 2010 17:29 Last Edited By: JK
	Administrator Currently Offline	Posts: 4281 Join Date: Jan 2007
Thank you Stefan, I fixed the error with the border, but did not find the reason of SSS crash. Can you please test a next version of beta? A test sequence is following: - Please install a debug version from: https://screenshot-program.com/sss_1.9.84beta_2.zip - make sure the application will be able to create the file c:\fireshot_dbg.txt (don't be confused by the name, this is normal). - perform the test actions and make sure it crashed - send the log file c:\fireshot_dbg.txt Thank you. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 26 May 2010 06:54 Last Edited By: JK
	Registered User Currently Offline	Posts: 8 Join Date: May 2010
Sorry for the delay, the BBS doesn't notify me by mail anymore (or spam filter caught it). Installed the new beta. First thing I noticed during installation: (press XXXXX) I must add that this was a clean new install, because meanwhile I had to remove SSS because I needed some screenshots. I retried with the new beta: - started as Admin (to allow creation of the debug file) - captured some rectangle on primary screen. Worked. - Copy / Closed Editor - selected to capture another rectangle. This time nothing happens. At this point the debug file contains this: fireshot_dbg1.txt - Then nothing happens for about a minute. Earlier I might have thought that at this point the appliaction had crashed. - Then the crosshairs appear as desired and can be used normally. - After the second capture the debug file contains this: fireshot_dbg2.txt - This can be repeated. Surely SSS is waiting for something in the background during the delay. Stephan

Posted: 26 May 2010 07:07 Last Edited By: JK
	Registered User Currently Offline	Posts: 8 Join Date: May 2010
Second try is capturing a complete screen as done earlier without success. - Started SSS and deleted fireshot_dbg.txt - Capture whole screen - selected primary screen - Now SSS hangs for a longer time. - At this point dbg log is fireshot_dbg3.txt - But indeed it didn't crash (as opposed to what I said earlier). After 2-3 minutes the editor comes up as desired. - At this point dbg log is fireshot_dbg4.txt Maybe the delay is dependent on the size of the captured image. But the CPU is a Core i7, not a 286. Stephan

Posted: 26 May 2010 20:45
	Administrator Currently Offline	Posts: 4281 Join Date: Jan 2007
Thank you Stephan. The logs have been received. There's a chance that release build will be working OK for you. I'll get back to you shortly. Regards. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 06 Jul 2010 14:00
	Guest
Is there a new version meanwhile? Stephan

Posted: 21 Jul 2010 17:39
	Administrator Currently Offline	Posts: 4281 Join Date: Jan 2007
Stephan, there's a new 1.9.84 version available for download: https://screenshot-program.com/screenshot_studio_setup.zip __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 22 Jul 2010 06:19 Last Edited By: John Stokes
	Registered User Currently Offline	Posts: 51 Join Date: Dec 2007
SSS 1.9.84 has reduced functionality with the second monitor for me. i.e. Capture Window and Capture Region do not work on the second monitor. However, Capture Whole Screen has some function, but this is not how I want to use the program. As noted on 14/05/2010, I haven't had a concern wrt dual monitors until now starting from SSS 1.1.3.3 Please advise.

Posted: 22 Jul 2010 16:09
	Administrator Currently Offline	Posts: 4281 Join Date: Jan 2007
John, sorry, I don't understand the problem. At my 2-monitor configuration a dialog shown below appears and I can select whether specified monitor or both of them should be captured. What is your problem? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 23 Jul 2010 01:04
	Registered User Currently Offline	Posts: 51 Join Date: Dec 2007
The option for the second monitor is ONLY shown if you chose to capture the 'Whole screen', otherwise your are limited to the primary monitor. Quote: Capture Window and Capture Region do not work on the second monitor Lucky I still have SSS1.1.3.4 installed. Hope you can understand. Looks like I will need to go back to SSS 1.9.83 until this is resolved.

Posted: 23 Jul 2010 06:09
	Administrator Currently Offline	Posts: 4281 Join Date: Jan 2007
Ah, now I see the problem, thank you. Yes, you'd better return to 1.9.83 until fix is available. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 22 Oct 2010 00:08
	Registered User Currently Offline	Posts: 51 Join Date: Dec 2007
Still waiting for a change log, but it appears that 1.9.86 is fully functional on the second monitor.

Posted: 21 Jun 2011 02:20
	Registered User Currently Offline	Posts: 51 Join Date: Dec 2007
I have just moved from Windoz XP to Windoz 7 64, however 1.9.86 doesn't support a second monitor same as my post on 23/07/2010. Hope you can investigate.

Posted: 03 Aug 2011 10:49
	Guest
Still not working. The application is useless in my environment.

Posted: 04 Aug 2011 01:11
	Registered User Currently Offline	Posts: 51 Join Date: Dec 2007
I actually figured out how to capture the second monitor (maybe more of a work around), but the user interface is poor. 1) Click 'Capture whole Screen' This will display a dialogue where you can select which monitor(s) to capture. 2)If you select the tick box 'only display when shift is selected', then your chosen monitor will be the default for all capturing operations. If I select the secondary monitor as the default, the secondary monitor image will be opened on the primary monitor and I can pick windows or regions as expected. It works, but you need to do steps to specify your default monitor before you hit capture. 3) To return to default settings or specify your primary monitor as the default, Click 'Capture whole Screen' while holding 'Shift', then unselect the tick box. I'm sure the developer could improve this given time.

Posted: 19 Sep 2011 06:46
	Registered User Currently Offline	Posts: 51 Join Date: Dec 2007
What are the changes in SSS 1.9.93? I am yet to try a restart, but can longer use SSS on my secondary monitor.

Posted: 20 Sep 2011 08:40
	Administrator Currently Offline	Posts: 4281 Join Date: Jan 2007
Dear John, the changes are the following: * The captures can be uploaded to Facebook * Improved work with selections * Configureable blur intensity Can you confirm there are some problems in 1.9.93 version? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 20 Sep 2011 08:47
	Registered User Currently Offline	Posts: 51 Join Date: Dec 2007
I confirm that after restarting the Windoz 7, I can no longer capture images on the Secondary Monitor. My work around posted on 04/08/2011 no longer works. Capture Whole Screen will only capture the Primary Monitor. There is no pop up option to select the Monitor when using Capture Whole Screen any more.

Posted: 20 Sep 2011 09:24
	Administrator Currently Offline	Posts: 4281 Join Date: Jan 2007
Does working fine for me. I can hold Shift and open the dialog again to apply required changes. I uploaded a previous version of SSS for you: https://screenshot-program.com/sss_1.9.92.zip I'm wondering whether it is working fine for you? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 20 Sep 2011 09:27
	Registered User Currently Offline	Posts: 51 Join Date: Dec 2007
You are right, I forgot Shift. Sorry, it is working fine. John

Posted: 20 Sep 2011 09:34
	Administrator Currently Offline	Posts: 4281 Join Date: Jan 2007
Ah, very good! __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon! There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php

Posted: 06 Oct 2013 17:25
	mikewashtm
Holding shift while opening up a dialog worked for me! I never knew how easy this was. Thanks.

Posted: 08 Jun 2017 03:15
	Registered User Currently Offline	Posts: 2 Join Date: Jun 2017
Dual monitors. Worked perfectly before but had to replace drive to am reinstalling fresh. OS: Win10 Version 1607 OS Build 14393.1198 Screen Shot Studio Version 1.9.98.0 Chrome 58.20.3029.110 When I select capture window or capture region I get a partial image of my second monitor on my main monitor. Also if I select capture screen it has monitor 1 and 2 shown in reverse. It thinks monitor 1 is monitor 2 and vise versa. If I disable my second monitor it works fine. I also have never been able to capture anything but full screens on my second monitor. I have a image of what I'm describing. Thanks.

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