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FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Public Support

I paid for pro 3 times

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Posted:  16 Feb 2020 09:38
I found out that Fireshot didn't remember me the next time I logged into my browser.  Nor  did I record the license to bail me out in case something like this ever happened. Hence I have paid for pro 3 times.  What can I do to obtain a license I will save to use over and over?And to obtain a refund for the extra licenses I paid for? You might have already already answered my question before. Because I didn't have my license to enter and see the answer.
Posted:  16 Feb 2020 14:13
Hello. When you pay, you get an email with the license key and activation link. There's no need to buy again, since the license terms are for the lifetime. When asked, you just provide your key to the program, and you're done.

Of course, having to enter the key each time you run the browser is not how it's intended to work - there are couple of reasons for this problem - we can solve it later. First, can you tell me please, did you receive these emails?
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Posted:  16 Feb 2020 14:45
I do have some emails with license keys. I have 4 different numbers.
Posted:  16 Feb 2020 16:59
Thanks. Why did you buy a new license instead of entering the existing key? Did FireShot reject your key? Did you enter it exactly as provided?
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  18 Feb 2020 07:57
I guess I didn't understand that I had emails.  The key was there and then it wasn't. I didn't think to look for emails. I thought Fireshot install didn't work. 

When I checked the credit card I didn't find where I had been charged so assumed the install didn't work. I recently learned that I was looking at the wrong card.  I had used a different card now than I had been using before.

I just checked again.  I can only find where I paid 2 times not 3 on Jan 25, 2020  and Feb 13, 2020.  Can I get a refund on one of my payments?  Then can I pick a key to use and delete the three others?
Posted:  22 Feb 2020 22:39
Hey JK    I am back and awaiting answers to my questions.
Posted:  22 Feb 2020 22:49
Donald,

I've just canceled the february's order GET200213-5496-31135. Please stick to the key provided by the order from january (please let me know, if you need me to resend the key).
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
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