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FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Bug Reports

Fireshot extension in Firefox 3

Pages: 1
Posted:  10 Jun 2008 12:21
I have used fireshot for a while (and loved it) but since upgrading to firefox 3 (rc2) it does not work.

When taking a screenshot it captures the navigation, tabs and status bar but the content of the website is grey.

This happens for all websites. I use vista. I have downloaded the latest extension. Its not monitor dependant (I had a photoshop problem that was).

Could it be conflict with other extensions? I have 6/7 extensions firebug, webdeveloper and greasemonkey.

any help or advice please.

toby
Posted:  10 Jun 2008 12:23
other info: Happened before and after vista service pack upgrade.
Posted:  12 Jun 2008 21:47
I have no ideas how do you manage to capture tabs, status bar and other elements of Firefox. My addon captures only HTML / CHROME areas.

Update: just checked at Vista 64/FX RC 2,3
Works fine
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Posted:  18 Jun 2008 16:24
Plugin version: FireShot 0.5
OS type and version: MS Windows XP Professional SP2, English
Version of Firefox: Firefox 3.0
Steps to reproduce the bug

Trying to capture the following page produces a grey page, and it includes the browser navigation elements.
Follow the link, try "Entire Page - Email" or "Entire Page - Clipboard".

www.e107.org/e107_plugins/bugtrack/bugtrack_stats.php
Posted:  18 Jun 2008 18:44
Can you upload a screenshot of this page? It goes ok for me.
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Posted:  18 Jun 2008 21:11
Same thing happens to me with Firefox, Windows XP and paid version of Fireshot.  Screenshot of the problem: /jpvotes.com/fireshot-firefox3-error.gif
Posted:  19 Jun 2008 09:30   Last Edited By: JK
So, you choose "Capture visible part/Entire" and edit and this is what you get?

looks like a Fx 3.0 specific bug sad
Will try reproducing, thanks.
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Posted:  20 Jun 2008 02:52
Yes I click the S icon in firefox (take screen shot of visable area and edit) and the result is what I posted. sad
Posted:  23 Jun 2008 18:16
Plugin version: FireShot 0.5
OS type and version: MS Windows XP Home SP2, English
Version of Firefox: Firefox 3.0

Just an update if you press red S or take screenshot of visible area you get the browser bars but no website image, For some reason if you press the down arrow next to the red S go down to Take screenshot of entire page and edit it WORKS
Posted:  23 Jun 2008 18:54
Yes, this is exactly what I wanted to ask, suspecting the reason.

What about capturing from context menu?

Thanks in advance.
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Posted:  23 Jun 2008 19:49
Hi JK,

The only way you can screenshot is from the Context menu and that is only if you use Take screenshot of (entire page) every other way just gives you the browser and a Grey screen nothing showing.
Posted:  23 Jun 2008 20:30
Hi sparkley

Yes, I understand that this context menu is OK. But FireShot has got 2 context menus: first is launched by pressing "down arrow" next to the red S, second one is launched by rightclick on the webpage. Are the OK both?

And what happens if you select "screenshot of *visible* area" from these menus? Browser and Grey ?
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There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  24 Jun 2008 12:39
Hi Again the only one that works in both i.e arrow down and right click is if you take screen shot of entire page, if you take screenshot of visible area in arrow down or right click or by press red s you have picture of browser and grey hope this helps as this is a great program
Posted:  24 Jun 2008 13:15   Last Edited By: JK
Ok. I've tested it on 5 PC's with different configurations and I haven't got any errors similar to ones described above. I suspect the reason can be a combination of addons installed at your PC.

Can you please disable all addons except FireShot, then restart FX and check how does it work at "clean" config ?

Possibly any messages in error console?
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Posted:  24 Jun 2008 18:26
Hi JK done what you said, have found conflict with skype addon and also searchstatus 1.25 if I disable these programs your program is full working
Posted:  24 Jun 2008 19:24   Last Edited By: JK
Good news, thanks. Just installed SearchStatus 1.25 and re-created this bug.

Update: discovered the reason. The fix will be available in the next release.
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Posted:  27 Jun 2008 02:24
great, thx!
Posted:  01 Jul 2008 07:12
Need some testers for 0.55 release. Please drop me a line to testing@screenshot-program.com if you want to test.
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