»User:
»Password:
Remember Me? 
FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Bug Reports

Capturing a Lower-Resolution Image Than The Actual Resolution (Do Not Resize Set in Preferences)

Pages: 1
Posted:  05 Feb 2015 11:59
- Fireshot v.0.98.65
- Windows 8.1
- Firefox 35.0.1
- Steps: (Start browser, go to desired page, choose any of the capture options, save, edit or copy) - the image comes out at a slighty lower resolution/size than the actual screen - I'd say maybe 75-80% lower)
- Webpage URL: every page ( a wide variety were tried)

Note: I am using a laptop with a 1920 x 1080 resolution. I tested the issue on Google Chrome & it was fine so this must be a Firefox issue. My computer's native print screen function also works fine.

Lastly, I do have my preferences set to "do not resize" so that is not the problem. Hope you can help as the capturing is not desirable if it's not the actual size. Thank you!

Mike
Posted:  06 Feb 2015 07:15
Hello,

Thanks for reporting, can you please check your DPI settings? Is it set to 100% or higher? I suspect, according to your screen resolution, the high-DPI option is switched ON. On Firefox, this leads to the smaller sizes of captured images.
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  06 Feb 2015 07:54
Hi JK, thanks for responding. Yes, it's set to the standard medium (125%) setting. When I changed it to 100%, everything became very small, but Fireshot did indeed work. Is there any way to bypass this in Firefox so Fireshot can function properly while at the computer's standard dpi? Chrome must somehow ignore this since the Chrome add-on works fine. Thanks!
Posted:  06 Feb 2015 08:00
This is how Firefox returns bitmap to FireShot. I'll search for the way how to tell Firefox to return the adequate size of the capture.
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  07 Feb 2015 21:46
Thank you man. I'd really appreciate it. Having a high DPI is a blessing & a curse.
Posted:  18 Feb 2015 20:14
Implemented in FireShot Pro 98.67 (https://getfireshot.com/fireshot-install.exe)
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Pages: 1


Recent topics Replies Views Last Poster
30 Days
0 2485
CSV output
4 2966
Editing pdf
2 801
insufficient memory?!!
1 3033
Invoice
7 3932
Multiple web pages to 1 PDF
1 801
Unable to use FireShot 0.98.65 with Firefox 37.0a2
1 848
Capturing Entire Page Screenshot doesn't work anymore in PC Chrome
3 946
Multi-page long page PDF
0 808
manual confirm installation in chrome
12 831