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fireshot screenshots were saved as dos application - can i get them converted to screenshots

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Posted:  27 Mar 2021 19:10
I just discovered that some screenshots I took with fireshot were not saved as png or jpg but rather as msdos application - is there a way to open them in fireshot?  what can I do ?

Windows 10 - and chrome - not sure what version of plugin I was using at the time

thanks

I couldn't find a way to search your website for previous issues with same thing

Bonny
Posted:  27 Mar 2021 19:20   Last Edited By: JK
Hello. Yes, that looks a bit strange, and we still do not know the cause of this problem - is there a way to get in touch with you via TeamViewer for a short debugging session?

P.S. To convert such a "dos app" to png or jpg, simply select it in Explorer, press F2 (rename) and add ".png" or ".jpg" (without quotes) to the end of the name.
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Posted:  27 Mar 2021 23:03
I did already try the renaming thing -no works.  text me for teamviewer -i'm back and forth fro computer - I am not using the screenshot right now just trying to pull up pictures of a website I was saving as a screenshot -I have deleted the website so I can't take screenshots of it anymoe and need the images for my client but can't seem to get the filename to recognise with renaming

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Posted:  05 Apr 2021 20:01
I'm sorry for the delay in responding - I've been busy with the next update. Can you get in touch in TeamViewer tomorrow at any suitable time for you?

P.S. Unfortunately, I cannot neither text, nor call you, but I can send you an email from our business email, if you would like to.
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Posted:  07 Apr 2021 19:45
What I would really like to do is send you the screenshots that are now .exe files and see if you can covert them to screenshots - I really have no intention of using fireshot for screenshots again unless I know they will not save in ,exe files.

I really need those screenshots I took - they were for a client before their website was removed so we could replicate the website elsewhere -now they are useless to me and of no help.

IU have tried renaming to no avail

do u have an alternate way to convert to screenshot

please send me an email address where I can forward the files to you

thank you
Posted:  08 Apr 2021 15:25
Yes, please send them to contacts@getfireshot.com
It's highly probable, that this email will be blocked by mail servers. In that case, please share them online on Google Disk or any other file sharing services.

Thank you.
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FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Pages: 1