FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Bug Reports
The close does not work on the "hint"
Pages: 1
| Posted: 29 Jun 2019 00:23 | ||
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Registered User Currently Offline |
Posts: 3 Join Date: May 2019 |
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| The close does not work on the "hint" when I try to capture preventing from getting the informtaion | ||
| Posted: 29 Jun 2019 00:24 | ||
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Registered User Currently Offline |
Posts: 3 Join Date: May 2019 |
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| I am using Firefox on Windows 10 | ||
| Posted: 02 Jul 2019 14:40 | ||
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Administrator Currently Offline |
Posts: 4161 Join Date: Jan 2007 |
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Thank you for reporting. Can you please tell us the steps to re-create this problem? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 02 Jul 2019 14:59 Last Edited By: smittysholdings | ||
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Registered User Currently Offline |
Posts: 3 Join Date: May 2019 |
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| When I click on "capture selection" - that Hint shows up on top of the screen area and will not close. It cuts off the top part of the image I am trying to capture. It did not do this in the past. It started after the last major upgrade. | ||
| Posted: 02 Jul 2019 15:17 | ||
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Administrator Currently Offline |
Posts: 4161 Join Date: Jan 2007 |
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Thank you. Can you please send me the logs, when you try to close it. To do this, please run FireShot as usually, when the Hint appears, please press Ctrl + Shift + I to open the developers panel, select the "Console tab". Then please try to close the hint and send me logs of the console window. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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Pages: 1
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