FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Public Support
Where to enter License Key
Pages: 1
| Posted: 13 Dec 2016 18:26 Last Edited By: WellingtonIL | ||
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Registered User Currently Offline |
Posts: 6 Join Date: Dec 2016 |
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Hi,
I bought FS, downloaded and installed, but there is nowhere to enter the license key. Took me a while to realize it is at the bottom of the Options Page. After entering my key I get this message. 
It seems my key is not valid. . Please advice. |
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| Posted: 16 Dec 2016 08:13 | ||
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Administrator Currently Offline |
Posts: 4161 Join Date: Jan 2007 |
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I'm sorry for this problem. Your key is fine - it just needs to be entered exactly as provided. I recommend using the Clipboard to copy and paste the Owner Name and the Key as well.
P.S. I can provide support to you via TeamViewer. This app is free and does not require installation. According to my experience, it's the fastest way of solving problems remotely. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 16 Dec 2016 16:43 Last Edited By: WellingtonIL | ||
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Registered User Currently Offline |
Posts: 6 Join Date: Dec 2016 |
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Hi,
I cracked the problem. The key was entered correctly (I normally usec copy paste for such a job), But it turned out the name of the person who registers is case sensitive. Perhaps a good idea to change the text of the popup to make that clear. |
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| Posted: 16 Dec 2016 17:24 | ||
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Administrator Currently Offline |
Posts: 4161 Join Date: Jan 2007 |
Thank you for your update! The "License input" dialog clearly states this: "Enter your Owner name and License key exactly as they appeared when supplied".  __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 16 Dec 2016 18:57 Last Edited By: WellingtonIL | ||
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Registered User Currently Offline |
Posts: 6 Join Date: Dec 2016 |
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Just tried to be helpfull and wanted to prevent the next customer being confused.
I can give you a list of a dozens things that do not need to be, and are even impossible, to enter exactly as supplied. Ask oyour programmer for details. |
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| Posted: 17 Dec 2016 10:20 | ||
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Administrator Currently Offline |
Posts: 4161 Join Date: Jan 2007 |
Thank you, I really appreciate any feedback concerning FireShot!  __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 23 Sep 2018 02:50 | ||
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Registered User Currently Offline |
Posts: 1 Join Date: Sep 2018 |
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You say it was at the bottom of the Options page. No it isn't!
I only found it AFTER I had taken a screen capture and then happened to notice a tiny little tag in the lower right corner of the captured image screen. JK, do all new users a favor and actually USE the product to create screen shots and post a HOW TO to actually enter a registration number. |
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| Posted: 09 Oct 2018 15:21 | ||
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Registered User Currently Offline |
Posts: 2 Join Date: Oct 2018 |
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Hi,
I have just bought FS. I have key but i don't remeber owner name. Please help me!!! Thanks!!!! |
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| Posted: 09 Oct 2018 16:01 Last Edited By: JK | ||
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Administrator Currently Offline |
Posts: 4161 Join Date: Jan 2007 |
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Hello, you put an incorrect email while filling the order. I changed it to the correct one - you should get all the info shortly. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 09 Oct 2018 17:39 | ||
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Registered User Currently Offline |
Posts: 2 Join Date: Oct 2018 |
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Hi,
I got information. Thanks!!! |
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