FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Public Support
Adding to viewer / PDF Backwards
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| Posted: 17 Jul 2025 03:55 | ||
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Registered User Currently Offline |
Posts: 3 Join Date: Jul 2025 |
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Version 2.1.1.10
Chrome or Edge. I cannot send you screenshots, as it is a private chat app for my clients. I scroll to the top or bottom of the screen. I initiate the capture. The app (if not already) scrolls to the bottom and begins taking screenshotswhile moving up the page. The issue is that when the viewer or PDF (testing the pro version) opens, the screenshotsare stacked backards. So the first screenshotthat was at the bottom of the page is the first screenshotin the viewer or PDF. That then puts the second screenshot taken, the one from the bottom, under the first screenshot(which is the bottom of the web page. Finally, at the bottom of the viewer and PDF is the top of the web page. I checked the options, but I found nothing there that may address this. Any help would be appreciated. Rick |
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| Posted: 17 Jul 2025 05:28 | ||
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Registered User Currently Offline |
Posts: 3 Join Date: Jul 2025 |
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Chrome V 138.0.7204.158
Edge V 138.0.3351.95 (Official build) (64-bit) Windows 11 Pro, English |
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| Posted: 20 Jul 2025 18:12 | ||
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Administrator Currently Offline |
Posts: 4409 Join Date: Jan 2007 |
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Thank you Rick. Due to inability to test it manually, I can only suggest that this is a chat-specific behaviour.
FireShot was designed to capture windows that are normally scrolled from top to bottom, so I have no idea why this window is being scrolled backwards. Unfortunately, that's all information that I can provide to this case. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 20 Jul 2025 21:17 | ||
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Registered User Currently Offline |
Posts: 3 Join Date: Jul 2025 |
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| Thanks JK. I get it. I found another way to capture the SMS messages. If you are ever interested, I have a demo account with the offending web chat app you can mess with. | ||
| Posted: 22 Jul 2025 01:18 | ||
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Administrator Currently Offline |
Posts: 4409 Join Date: Jan 2007 |
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Yes, thank you. I'd like to test it if possible. You can send the URL to our email (contacts@getfireshot.com) if you don't want to publish it here. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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