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FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Premium Support

Valid License Key Doesn't Work

Pages: 1
Posted:  21 Feb 2021 06:17
Dear Fireshot,

Plugin version: 0.98.98
OS type and version: Windows 10 Home, version 1909, 64 bit
Version of Browser: Firefox 85.0.2 (64-bit)
Steps to reproduce the bug: Select webpage to copy, select Capture Entire Page and Edit. Fireshot appears to be capturing page, screenshot and edit window does not appear, instead am sent to a page to buy Fireshot and message box saying FireShot Pro trial expires appears.

I purchased a lifetime license of Fireshot Pro in 2016 and it was an incredibly useful piece of software.

Around the middle of 2020 Fireshot stopped working. I followed site instructions to enter the License Key - multiple times, nothing worked. Firefox and FireShot are both automatically updated. I even sent FireShot Support emails that were never answered.

I have copies of the purchase documentation etc. if required.

I hope you are all well and no-one has become ill or passed away (Covid?). Please get well soon. If all is good, please help me out.

Yours sincerely,

Jon Mayhew
Pages: 1

 

 

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