Posted: 13 Mar 2020 04:55 | ||
Registered User Currently Offline |
Posts: 4 Join Date: Mar 2020 |
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So upon capturing the screenshot I see the extension icon appear in my taskbar but the chrome window does not open.
What do I do? I am using the latest update from windows 10. |
Posted: 18 Mar 2020 17:08 | ||
Registered User Currently Offline |
Posts: 4 Join Date: Mar 2020 |
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Please help I need to use this app urgently. I am also a paying customer of the app.
I have even tried to delete the extension and re install it. The problem does not go away. |
Posted: 04 Jul 2020 11:10 | ||
Registered User Currently Offline |
Posts: 4 Join Date: Mar 2020 |
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Why hasnt anyone replied to this bug?
Can I get some help here please. I am running the paid version. |
Posted: 06 Jul 2020 17:46 | ||
Administrator Currently Offline |
Posts: 4280 Join Date: Jan 2007 |
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Hello. I thought I answered this thread - my apologies. Usually this happens when users use more than one monitor, then switch to one monitor, and the windows are retained outside of the display area.
I can provide support to you in TeamViewer, I'm sure we'll be able to sort this problem out quickly - please let me know, what time is suitable for the short debug session. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
Posted: 20 May 2021 16:00 | ||
Registered User Currently Offline |
Posts: 4 Join Date: Mar 2020 |
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Hi JK,
I am afraid I cannot allow remote access on my computer for security reasons. Could you give me the instruction and I will apply the fix from my side. Thank you |
Posted: 23 May 2021 19:13 | ||
Administrator Currently Offline |
Posts: 4280 Join Date: Jan 2007 |
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Sure, no problem. Please make sure you closed all browsers (to stop FireShot), then locate the folder %appdata%\FireShot\settings and remove/rename it. Then you can your browser and try running FireShot. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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