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FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Bug Reports

Screenshot chrome extension window does not open after capture

Pages: 1
Posted:  13 Mar 2020 04:55
So upon capturing the screenshot I see the extension icon appear in my taskbar but the chrome window does not open.

What do I do?

I am using the latest update from windows 10.
Posted:  18 Mar 2020 17:08
Please help I need to use this app urgently. I am also a paying customer of the app.

I have even tried to delete the extension and re install it. The problem does not go away.
Posted:  04 Jul 2020 11:10
Why hasnt anyone replied to this bug?

Can I get some help here please. I am running the paid version.
Posted:  06 Jul 2020 17:46
Hello. I thought I answered this thread - my apologies. Usually this happens when users use more than one monitor, then switch to one monitor, and the windows are retained outside of the display area.

I can provide support to you in TeamViewer, I'm sure we'll be able to sort this problem out quickly - please let me know, what time is suitable for the short debug session.
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Posted:  20 May 2021 16:00
Hi JK,

I am afraid I cannot allow remote access on my computer for security reasons. Could you give me the instruction and I will apply the fix from my side.

Thank you
Posted:  23 May 2021 19:13
Sure, no problem. Please make sure you closed all browsers (to stop FireShot), then locate the folder %appdata%\FireShot\settings and remove/rename it. Then you can your browser and try running FireShot.
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FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Pages: 1


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