FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Bug Reports
Not able to capture entire screen in Fireshot Pro
Pages: 1
| Posted: 10 Feb 2012 10:43 | ||
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Posts: 3 Join Date: Feb 2012 |
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| When I tried capturing the entire screen it just give me a black screen. I am using license copy of fireshot pro | ||
| Posted: 10 Feb 2012 12:54 | ||
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Posts: 4280 Join Date: Jan 2007 |
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Warning before posting bugreports: please take into account that your bugreports will be ignored if you don't include the following info about your problem:
Plugin version (i.e. FireShot 0.45) OS type and version (i.e. MS Windows XP Professional SP2, English) Version of Firefox (i.e. Firefox/2.0.0.14) Steps to reproduce the bug (i.e. Start FX, open FireShot editor, create a shape and try to save - you'll get an access violation xxxxxx) Please include as much additional info as you can because even a small detail can speed up the process of fixing the bug. Thank you for your assistance, your help is much appreciated. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 11 Feb 2012 03:43 | ||
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I am using Fireshot Pro for Chrome v.0.96.
My OS type is windows 7. Rest is working fine except that "Capture entire page and edit". I tried re installing Chrome as well Firefox but doesn't work. |
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| Posted: 13 Feb 2012 19:53 | ||
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Posts: 4280 Join Date: Jan 2007 |
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Thanks, does it happen to any website you're trying to capture or do you have specific links that are not working? __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 17 Feb 2012 16:15 | ||
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Yes it happen to any websites. Right now I have gone back to my older version of chrome which is 16.0.912.77 and there its working absolutely fine.
For the time being I'll be working on this. Thanks |
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| Posted: 21 Feb 2012 21:49 | ||
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Just uploaded an update to Chrome webstore. Should be working fine. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
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| Posted: 09 Apr 2012 12:39 | ||
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Posts: 1 Join Date: Apr 2012 |
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fireshot .96
pro license windows 7 home premium not able to capture entire screen. just shows black screen. I reinstalled chrome and still has the same problem. it is the same for any webpage when i want to capture the entire page. it was working fine for the trial version. |
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| Posted: 20 May 2012 05:30 | ||
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Posts: 2 Join Date: May 2012 |
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I have the same problem as the previous guys (above), with just a black screen copied by FireShot when trying to capture the entire screen (visible + invisible).
I have used it many times before on different websites with perfect results - including both before and after the page that doesn't work. Plugin Version: FireShot Pro plugin for Firefox v0.98 (FREE component) OS type and version: Windows 7 Pro v6.1 (Build 7601: Service Pack 1) Version of Firefox: Firefox / 12.0 Steps to reproduce the bug: - Go to The problem web page - When a stable display, press <alt> + <prt-screen> together - click the FireShot edit image (pen) on the Firefox status bar - FireShot's resultant edit screen is a black image with no data displayed. - go to any other randomly selected site and whole FireShot procedure works fine; so must be something to do with how that particular target site is built. But I'd like a fix / workaround if possible. Thanks for help 
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| Posted: 20 May 2012 05:34 Last Edited By: Destry | ||
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* Sorry, a typo in my previous post.
Capturing the screenshot should use: <ctrl> + <prt-screen> ( not <alt> ) Also, I didn't see the Edit option to correct the original post. Thanks again. 
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| Posted: 20 May 2012 23:57 Last Edited By: frodesti | ||
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works fine for me. even with y dual monitor setup, both screens are there.
fireshot 0.98.6 firefox 13.0b4 |
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| Posted: 20 May 2012 23:57 Last Edited By: frodesti | ||
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double post, sorry. 
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| Posted: 17 Jun 2012 04:57 | ||
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Posts: 7 Join Date: Sep 2011 |
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Plugin version : Google Chrome FireShot: 0.98.3
OS type and version: MS windows XP SP3, Pt_Br Version of Chrome: 19.0.1084.56 Step to reproducing the bug: Besides all options work great if I try "Capture entire page and .. *edit/save/any option) the result is the same as "capture visible part and...) |
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| Posted: 18 Jun 2012 03:56 | ||
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Posts: 7 Join Date: Sep 2011 |
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One thing I Just identified:
If for example I have in browser 6 scroll down pages to entire page the capture process works fine, but if only one small part must be scrolled the capture work as visible part. |
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| Posted: 15 Jun 2013 01:10 | ||
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Posts: 88 Join Date: May 2013 |
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| This works fine already with the latest version of Firefox. I think it was just a browser issue after all. | ||
| Posted: 28 Oct 2014 22:05 | ||
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Posts: 12 Join Date: Oct 2014 |
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| I had a similar issue in FF (only capturing part of the page). My FF cache was full. Clearing the FF cache seemed to fix FS | ||
| Posted: 30 Aug 2021 18:20 | ||
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Posts: 1 Join Date: Aug 2021 |
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| I have just installed the paid for version and annoyingly still can't get it to record full web pages can anyone help? | ||
| Posted: 08 Nov 2021 02:00 | ||
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Plugin version: FireShot Pro for Firefox v.0.98.95
OS type and version: Windows 7 64 bit SP 1 Version of browser: Firefox (32 bit) 94.0.1 Steps to reproduce the bug: Log into GOG account, display games as GRID, sort by TITLE. A 5 column x 20 row grid of game images is displayed. From the FireShot Pro icon I select Capture entire page and Save as PDF. Only the first page is captured and saved. When viewing the list I have to page down 6 times to get to the bottom (of page 1 of the games, there are 4 pages according to GOG). My games are displayed in a grid with no frame on the side. If I go into the store a similar grid of games but with a frame on the side is captured properly with automatic page downs. Webpage URL: https://www.gog.com/account |
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