FireShot Pro no longer works after update Firefox yesterday

Question

Hello,
I bought FireShot Pro on the 5th of december 2015 and it was working perfectly in my Firefox browser. But yesterday there was an update from Forefox to version 43.0.1
And now I got the message that FireShot Pro is not compatibel with this version !
Can you please send me an update of your program!
many thanks

Accepted Answer

Please locate FireShot in the Addons window, right click it and choose 'Find Updates'

Answer

Ok, let's reinstall it. Can you please remove it from the same Addons window, close Firefox, then run installation file https://getfireshot.com/fireshot-install.exe (you'll need to save it to disk before closing Firefox) ?

Answer

Hi. There are many ways to treat the 'no more working' phrase. Can you describe the steps to reproduce the problem?

Answer

Please switch to Firefox 32-bit.

Posted: 20 Dec 2015 21:02
	Registered User Currently Offline	Posts: 4 Join Date: Dec 2015
Hello, I bought FireShot Pro on the 5th of december 2015 and it was working perfectly in my Firefox browser. But yesterday there was an update from Forefox to version 43.0.1 And now I got the message that FireShot Pro is not compatibel with this version ! Can you please send me an update of your program! many thanks

Recent topics	Replies	Views	Last Poster
CSS "Background Fixed" bug	1	4095
Screen capture chrome extension use with two browsers.	1	2219
2 or 3 times start full screen screenshot to finally get one in Firefox	4	2097
Chrome Full page screenshot no longer scrolling	5	7467
Paid for FireShot License but I really want Screenshot Studio	3	2015
How can I change the directory of saving files?	1	2659
Key not accepted	1	2010
upload website capture to easycaptures without dialog and with opening "direct url"	1	1862
Date for support of FF 42 / Windows 10	2	1841
Need screenshot whole page function to the address bar.	1	4051