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FireShot - Full webpage screenshot tool support forum / FireShot Browser Extension / Bug Reports

Fireshot no longer works in Chrome with new Windows 7 update

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Posted:  14 Mar 2013 17:36
I just installed a new Windows 7 update.  After I restarted my computer, I found that FireShot no longer interacts with Chrome.  I can't capture, etc.   I uninstalled it...and tried re installing it.  The "Switch to Pro!" option doesn't work....so now I can't even enter my License key.   Any thoughts?
Posted:  16 Mar 2013 16:06
The Windows update sure did its magic. Have you tried system restore yet? The day when it was working fine?
Posted:  17 Mar 2013 05:32
Symantec Antivirus locked one of the file. An exclusion for npfireshot.dll should be temporarily added to the anti-virus.
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Posted:  18 Mar 2013 13:26
We did determine the cause.   Not sure why the Windows update prompted this, but the real culprit was my antivirus software.  It did me the favor of isolating a .dll file that made the program inoperable.   Anyways, we established an exception in the antivirus software and all is well again!
Posted:  18 Mar 2013 16:42   Last Edited By: JK
Symantec confirmed: they will add this exception with the next update
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FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
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