Posted: 14 Mar 2013 17:36 | ||
Registered User Currently Offline |
Posts: 2 Join Date: Mar 2013 |
|
I just installed a new Windows 7 update. After I restarted my computer, I found that FireShot no longer interacts with Chrome. I can't capture, etc. I uninstalled it...and tried re installing it. The "Switch to Pro!" option doesn't work....so now I can't even enter my License key. Any thoughts? |
Posted: 16 Mar 2013 16:06 | ||
Registered User Currently Offline |
Posts: 54 Join Date: Mar 2013 |
|
The Windows update sure did its magic. Have you tried system restore yet? The day when it was working fine? |
Posted: 17 Mar 2013 05:32 | ||
Administrator Currently Offline |
Posts: 4258 Join Date: Jan 2007 |
|
Symantec Antivirus locked one of the file. An exclusion for npfireshot.dll should be temporarily added to the anti-virus. __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
Posted: 18 Mar 2013 13:26 | ||
Registered User Currently Offline |
Posts: 2 Join Date: Mar 2013 |
|
We did determine the cause. Not sure why the Windows update prompted this, but the real culprit was my antivirus software. It did me the favor of isolating a .dll file that made the program inoperable. Anyways, we established an exception in the antivirus software and all is well again! |
Posted: 18 Mar 2013 16:42 Last Edited By: JK | ||
Administrator Currently Offline |
Posts: 4258 Join Date: Jan 2007 |
|
Symantec confirmed: they will add this exception with the next update __________________ FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php |
Recent topics | Replies | Views | Last Poster |
Doesn't work in Gmail? |
1 | 2323 | |
Photobucket quick upload |
1 | 2634 | |
FireShot not working with multiple Chrome User Profiles |
1 | 2704 | |
License registration wont work on windows 8 |
1 | 9663 | |
Fireshot Pro license-button not in Chrome |
2 | 1363 | |
switch to pro with multiple users |
1 | 2255 | |
Fireshot extension 0.98.31 does not manage to save website |
3 | 3572 | |
Macs |
3 | 2957 | |
Captured Web Page Url as jpg-png Metadata |
1 | 2871 | |
Will FireShot screenshot extension Chrome work on Windows 8? |
4 | 3464 |