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Screen shot does not display when I paste it

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Posted:  02 Aug 2018 00:53
I often take a screen shot and then try to paste the image into email or MS Word (without saving the image as separate file first).  However, the image doesn't display -- it's blank.  If I save the image as, e.g., a PNG file everything works file.  Am I missing a step?
Posted:  02 Aug 2018 14:14
Well, first of all, please provide some info (as requested below).

1. Browser
2. FireShot version (Lite or Advanced)
3. Steps to re-create this problem.

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