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FireShot: Full Webpage Screenshots + Annotations for Firefox, Chrome, Opera, Edge and Internet Explorer / FireShot and Screenshot Studio Support / Bug Reports / 

Not able to capture entire screen in Fireshot Pro

Pages: 1
Posted:  10 Feb 2012 10:43
When I tried capturing the entire screen it just give me a black screen. I am using license copy of fireshot pro
Posted:  10 Feb 2012 12:54
Warning before posting bugreports: please take into account that your bugreports will be ignored if you don't include the following info about your problem:

    Plugin version (i.e. FireShot 0.45)
    OS type and version (i.e. MS Windows XP Professional SP2, English)
    Version of Firefox (i.e. Firefox/2.0.0.14)
    Steps to reproduce the bug (i.e. Start FX, open FireShot editor, create a shape and try to save - you'll get an access violation xxxxxx)

Please include as much additional info as you can because even a small detail can speed up the process of fixing the bug. Thank you for your assistance, your help is much appreciated.
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Posted:  11 Feb 2012 03:43
I am using Fireshot Pro for Chrome v.0.96.

My OS type is windows 7.

Rest is working fine except that "Capture entire page and edit".

I tried re installing Chrome as well Firefox but doesn't work.
Posted:  13 Feb 2012 19:53
Thanks, does it happen to any website you're trying to capture or do you have specific links that are not working?
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Posted:  17 Feb 2012 16:15
Yes it happen to any websites. Right now I have gone back to my older version of chrome which is 16.0.912.77 and there its working absolutely fine.

For the time being I'll be working on this.

Thanks
Posted:  21 Feb 2012 21:49
Just uploaded an update to Chrome webstore. Should be working fine.
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FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  09 Apr 2012 12:39
fireshot .96
pro license
windows 7 home premium

not able to capture entire screen. just shows black screen.
I reinstalled chrome and still has the same problem. it is the same for any webpage when i want to capture the entire page.
it was working fine for the trial version.
Posted:  20 May 2012 05:30
I have the same problem as the previous guys (above), with just a black screen copied by FireShot when trying to capture the entire screen (visible + invisible).
I have used it many times before on different websites with perfect results - including both before and after the page that doesn't work.

Plugin Version: FireShot Pro plugin for Firefox v0.98 (FREE component)
OS type and version: Windows 7 Pro v6.1 (Build 7601: Service Pack 1)
Version of Firefox: Firefox / 12.0
Steps to reproduce the bug:
- Go to The problem web page
- When a stable display, press <alt> + <prt-screen> together
- click the FireShot edit image (pen) on the Firefox status bar
- FireShot's resultant edit screen is a black image with no data displayed.
- go to any other randomly selected site and whole FireShot procedure works fine; so must be something to do with how that particular target site is built. But I'd like a fix / workaround if possible.

Thanks for help

Posted:  20 May 2012 05:34   Last Edited By: Destry
* Sorry, a typo in my previous post.
Capturing the screenshot should use:  <ctrl> + <prt-screen>  ( not <alt> )

Also, I didn't see the Edit option to correct the original post.

Thanks again.
Posted:  20 May 2012 23:57   Last Edited By: frodesti
works fine for me. even with y dual monitor setup, both screens are there.

fireshot 0.98.6
firefox 13.0b4
Posted:  20 May 2012 23:57   Last Edited By: frodesti
double post, sorry.
Posted:  17 Jun 2012 04:57
Plugin version : Google Chrome FireShot: 0.98.3
OS type and version: MS windows XP SP3, Pt_Br
Version of Chrome: 19.0.1084.56

Step to reproducing the bug: Besides all options work great if I try "Capture entire page and .. *edit/save/any option) the result is the same as "capture visible part and...)
Posted:  18 Jun 2012 03:56
One thing I Just identified:

If for example I have in browser 6 scroll down pages to entire page the capture process works fine, but if only one small part must be scrolled the capture work as visible part.
Posted:  15 Jun 2013 01:10
This works fine already with the latest version of Firefox. I think it was just a browser issue after all. https://imagicon.info/cat/13-77/smile3.png
Posted:  28 Oct 2014 22:05
I had a similar issue in FF (only capturing part of the page).  My FF cache was full.  Clearing the FF cache seemed to fix FS
Posted:  30 Aug 2021 18:20
I have just installed the paid for version and annoyingly still can't get it to record full web pages can anyone help?
Pages: 1