/sup FireShot - Full webpage screenshot tool support forum /sup/mac-version/294 UltaSultaPulta: [quote]Any version you download from store (CWS, Microsoft, Addons Mozilla or Safari extension) includes the Pro version which is activated by entering the key. [/quote] I am using Chrome on mac and I can't really find a way to use the pro version. On my email for the permanent license I have an URL with a license key embedded, but that doesn't work (2022) Fri, 10 Apr 2026 13:13:47 +0000 Enhancement and Feature Requests /sup/cant-scroll-entire-page-will-automatically-release-mouse-hold/3944 JK: [quote]I had a corresponding application open with the browser page[/quote] Thank you for the update. Was it a kind of application that is launched from browser? Thu, 09 Apr 2026 15:51:23 +0000 Premium Support /sup/screenshot-not-working/3988 Compugenio: The software is buggy. It has to be completely removed, close browser, reopen browser and then reinstall and upgrade. The developer is not addressing the issue yet. From an IT troubleshooting point of view, it is being blocked or corrupted. I haven't the time to analyze the software yet, but eventually (when I get more time) I will pinpoint it. Until then, uninstall and reinstall. Tue, 07 Apr 2026 18:36:26 +0000 Premium Support /sup/capture-visible-to-pdf-produces-wide-left-right-margins/3926 MrOCR: We are still using version 2.1.3. Is there any plan to address this? The solution TonyO suggested (PDF > Miscellaneous > Options > Capturing > “Specify resizing options”) results in lower‑quality PDFs and does not replicate the output we achieve with version 2.1.3. Sat, 04 Apr 2026 09:04:30 +0000 Premium Support /sup/norton-360-pish-alarm-when-pdf-with-fireshot/4000 Nobbes: Thany You, SK Tue, 31 Mar 2026 06:55:27 +0000 Premium Support /sup/my-pro-status-is-not-recognized/4001 JK: [up] Tue, 31 Mar 2026 02:06:12 +0000 Support, bug reports, feature requests, etc. /sup/finding-license-key/3972 JK: Thank you. Please check the fulfillment email from FastSpring to this mailbox. Tue, 31 Mar 2026 01:33:10 +0000 Public Support /sup/fireshot-activation-key-will-not-work-after-multiple-attempts-since-january-2026/4006 JK: Dear Edwin, According to our knowledge, your order was successfully canceled upon your request: Reason: Product(s) did not work as intended, and you received a full refund. That's the cause why the key is not active anymore. You're welcome to complete a new order to activate FireShot Pro on your computers. Wed, 25 Mar 2026 14:58:19 +0000 Premium Support /sup/license/4005 EduArdo: I'm a pro user, and I want premium support, but I don't know where to find the license code. Where can I find it? Tue, 24 Mar 2026 17:47:53 +0000 Public Support /sup/need-to-deactivate-old-computer-that-in-non-functional-and-activate-new-computer/4004 edwinbluezman: Subject: Requesting License Reset – Lifetime Pro License Not Activating After Computer Failure Message: Hello FireShot Support Team, I am a FireShot Pro License holder and need assistance reactivating my license on a new computer. My previous computer crashed and is no longer functional, so I cannot deactivate FireShot Pro from that device. As a result, my license key will not activate on my new machine, even though I have a valid lifetime license. Here are my details: Owner Email: [email]ershackelford@gmail.com[/email] or [email]edwinbluezman@gmail.com[/email] License Key: 63T6-8MFD-QURJ-82XS-2SM4-RNT3 Purchase Date: January 21, 2026 I have attempted activation multiple times and also reached out via email, but have not received a response. Could you please reset my activation count or manually deactivate the old machine so I can use my lifetime license as intended? Thank you — I appreciate your help resolving this. Warm regards, Edwin Shackelford Mon, 23 Mar 2026 23:18:29 +0000 Premium Support