/sup FireShot - Full webpage screenshot tool support forum /sup/licensing-portal-for-multiple-licenses-purchases-computers/4107 SunflowerSkiess: Hi Fireshot Team, I'm on a Help Desk, working with with several different teams who have the Fireshot pro browser extension. We have purchased different licenses for different teams but I've found in my audit that the installs were not logged/tracked and I believe the entire sheet is quite out of date. Upon trying a few different things, I found running a PS script and pulling the license key from regedit was the best option. However, this script doesn't tell me if Pro is actually being used or not. Just that the key may have been used in the past. Aside from documentation of our Fireshot license invoices and keys, I don't see a way to track this properly. Do you have a licensing portal that license purchasers can utilize? If not do you have a better indicator that I could utilize? Fri, 30 Oct 2026 15:40:32 +0000 Premium Support /sup/capture-selection-via-fireshot-api/3670 gimas: Hi JK, coming back to this after a while. You mentioned that the Capture Selection API would be part of your next major release. Is it available by now? The fsapi.js on your API page is still v1.0.2 without a selection action. If it is not released yet, we would gladly take you up on the offer of a test version. Ideally the call would start the selection UI of FireShot and return the captured area to our callback (like base64EncodePage). Best regards Jonas Fri, 30 Oct 2026 14:00:33 +0000 Premium Support /sup/request-for-an-invoice-with-full-details/3917 JK: Hello, Please check your email for the additional information regarding this request. Fri, 30 Oct 2026 00:59:40 +0000 Premium Support /sup/refund/4106 amar_x: How can i get a refund for this product? It doesnt meet my expectations. I already sent a few emails to : [email]contacts@getfireshot.com[/email] and i havent heard any response. Tue, 27 Oct 2026 11:45:00 +0000 Premium Support /sup/regression-fireshot-cannot-capture-coursera-quiz-page-with-pagination-it-used-to-work/4054 JK: Thank you. How does the pagination look like? When the Quiz you mentioned (https://www.coursera.org/learn/careerdevelopment) is completed, all the 10 questions are displayed in one page. Mon, 19 Oct 2026 21:18:59 +0000 Bug Reports /sup/fireshot-pro-v2-1-4-18-update-reset-overwrote-my-screenshot-history/4096 icreateddisco4u: THANKS for Your reply!! -- Please excuse the late reply. I first had to enter my license key to access Your reply... I thought it would happen automatically and take a little while. -- So I went through the steps. You can see them in the screenshot. I deliberately didn’t post all the entries here because I’m not sure to what extent I can share that kind of information on this forum. If it’s okay to do so, I’ll of course post them later. When I reopened my “History” today, I noticed that there were no entries. Even the filter function doesn’t help here. [url]https://drive.google.com/file/d/1thnqf1IOgnHvuF0e_xgXuVBU0hKPdhP3/view?usp=sharing[/url] [url]https://drive.google.com/file/d/16X_dfo1Lk7RvyJDFg-S-2WH2WRd9Suj0/view?usp=sharing[/url] Mon, 19 Oct 2026 14:46:11 +0000 Premium Support /sup/always-switching-to-lite-version/4105 JK: Thank you for your report. This typically indicates that the helper process fireshot-chrome-plugin.exe was terminated unexpectedly. In most cases, this is caused by third-party security software that kills the process. Could you please check your antivirus logs to find out more about what's happening? P.S. When that happens, tt's not necessary to click on "Try advanced features" to re-download and run the executable, it's quite enough to go to Extensions and restart the extension by disabling and re-enabling it. Fri, 16 Oct 2026 21:39:49 +0000 Bug Reports /sup/initial-install/4098 Fred Milano: Thanks you. That finally worked. I guess an old version of the app was hiding in firefox. Wed, 14 Oct 2026 18:39:23 +0000 Premium Support /sup/cant-update-to-fireshot-pro-because-i-never-received-the-license-number-code/4104 JK: Hello, can you please check your profile (https://getfireshot.com/sup/index.php?a=usercp) for the activation link? Tue, 13 Oct 2026 20:27:46 +0000 Premium Support /sup/fireshot-pro-cannot-capture-long-chatgpt-conversations-completely-pdf-archiving-broken/4103 JK: Hello, we are aware of this problem and looking for a permanent solution to this. At the moment, there's a temporary way to fully capture ChatGPT. Please check this link: [url]https://getfireshot.com/sup/cannot-capture-web-pages-on-2-specific-sites/4094[/url] Fri, 09 Oct 2026 21:40:53 +0000 Premium Support