/sup FireShot - Full webpage screenshot tool support forum /sup/failed-to-load-sssx64-dll-possibly-reinstall-should-help/4067 PAPete59: Thanks to JK (Administrator) for his FireShot Pro package download link that worked well, accepted my lifetime license key, and worked satisfactorily again. This issue has been resolved. Sun, 09 Aug 2026 17:50:35 +0000 Premium Support /sup/retrieving-license-key-after-formatting-laptop/4078 cgll: I purchased a license in May 2024, but I lost the email containing the license number/key. I recently formatted my laptop and am trying to reactivate FireShot Pro. Could you please assist me with the correct procedure to retrieve my license key? Is there a specific customer service email address or phone number I can contact? Thank you for your assistance. Sat, 08 Aug 2026 11:28:58 +0000 Premium Support /sup/makea-licence-work-on-a-new-computer/4077 MMii: Hello, I bought a licence a few years ago and I try to make it work on my second computer (macos Tahoe 26.6 - firefox 153.0.3 (aarch64)) I don't manage to do it. I re-install the firefox plugin but I don't find any way to register my licence. Can someone help me please ? Thank you very much Fri, 07 Aug 2026 15:23:25 +0000 Premium Support /sup/licence-on-a-new-computer/4076 MMii: Hello, I bought a licence a few years ago and I try to make it work on my second computer (macos Tahoe 26.6 - firefox 153.0.3 (aarch64)) I don't manage to do it. I re-install the firefox plugin but I don't find any way to register my licence. Can someone help me please ? Thank you very much Wed, 05 Aug 2026 16:02:29 +0000 Public Support /sup/capturing-instagram-chats-stopped-working-the-selected-area-won-t-scroll/3969 gifmpf: Yes, the issue is in the messages panel. Wed, 05 Aug 2026 10:41:37 +0000 Premium Support /sup/save-entire-page-as-pdf/4073 rmdudley: Perfect!! Thank you very much! Tue, 04 Aug 2026 17:53:46 +0000 Public Support /sup/registration-issue/4075 JK: Thank you Jim for reporting. Does the problem still persist? Do you have any relevant errors in the error console? Tue, 04 Aug 2026 16:55:15 +0000 Public Support /sup/recover-lost-access-key-from-email/4074 ageorge1619: I bought my Premium license a few months back. I got a new machine and cannot locate my email with the original access key. Can anyone assist? Fri, 31 Jul 2026 17:55:37 +0000 Premium Support /sup/shortcut-to-screenshotting-a-page-with-infinite-scroll-pro-install-on-linux/4072 JK: To stop capturing, press Esc. FireShot works fine on Linux, the extension package is the same and is provided by Chrome Web Store, Mozilla Addons, Opera and Microsoft Store. Tue, 28 Jul 2026 17:22:09 +0000 Bug Reports /sup/fireshot-not-recognizing-my-pro-license/4071 kennyjenkins11: Hi ive been trying to use this fireshot license i bought years ago for premium and it never was available on mac OS my primary computers. Ive recently tried accessing features with my paid for license and its not working - i can share my invoice if needed. thanks for any assistance. Sun, 26 Jul 2026 19:44:49 +0000 Premium Support