/sup FireShot - Full webpage screenshot tool support forum /sup/initial-install/4098 JK: Hi Fred, I can confirm the fireshot-install-2_1_4_1.exe is the latest version of the installer. Does the activation pages complain if the Pro features do not exist, or does it say the extension is not up to date? If it says that the extension is not up to date, please make sure you deleted / disabled the version you're currently using and then install this XPI file: [url]https://getfireshot.com/downloads/fireshot_pro-2.1.4.19.xpi[/url] ? Tue, 13 Oct 2026 20:32:25 +0000 Premium Support /sup/cant-update-to-fireshot-pro-because-i-never-received-the-license-number-code/4104 JK: Hello, can you please check your profile (https://getfireshot.com/sup/index.php?a=usercp) for the activation link? Tue, 13 Oct 2026 20:27:46 +0000 Premium Support /sup/regression-fireshot-cannot-capture-coursera-quiz-page-with-pagination-it-used-to-work/4054 torotoro5: Adding to previous comment of my own, it turns out some pages are still NOT fixed yet. Try Fireshot capture of a page of feedback after doing quiz. The pagination issue is still a regression compared to the version at beginning of 2026. Tue, 13 Oct 2026 05:25:18 +0000 Bug Reports /sup/fireshot-pro-cannot-capture-long-chatgpt-conversations-completely-pdf-archiving-broken/4103 JK: Hello, we are aware of this problem and looking for a permanent solution to this. At the moment, there's a temporary way to fully capture ChatGPT. Please check this link: [url]https://getfireshot.com/sup/cannot-capture-web-pages-on-2-specific-sites/4094[/url] Fri, 09 Oct 2026 21:40:53 +0000 Premium Support /sup/never-received-license-number/4061 ThatGdude: @JK I also lost mine. I've emailed support but haven't heard back. Please help? Thu, 08 Oct 2026 10:50:51 +0000 Public Support /sup/lost-lifetime-license/4102 ThatGdude: I emailed the support email and have not heard back from them at all. I need help recovering my lifetime subscription license key to use on my new laptop. Someone please help. Thu, 08 Oct 2026 10:44:52 +0000 Premium Support /sup/refund-request-fireshot-pro-order/4101 EduardoFernandezHuit: Refund Request - Order Invoice reference: 3321-20721 Billing period: 5th October 2026 VAT Number: PML120808ITA Company Number: 08172165 Hi FireShot Support Team, I purchased a FireShot Pro license yesterday via your official website, but I would like to request a full refund under your 7-day money-back guarantee policy. Here are my purchase details: Name: Eduardo Fernandez Huitzil Email used for purchase: [email]3em.fernandez.eduardo@gmail.com[/email] Order ID / Transaction ID: txn_01m44sg5pdrnjh7mkh8y4299fm Please process the refund back to my original payment method. Thank you, Eduardo Fernandez Huitzil Thu, 08 Oct 2026 03:47:30 +0000 Premium Support /sup/rembolso-de-7-dias-de-prueba/4100 EduardoFernandezHuit: Compra y prueba FireShot Pro. Te ofrecemos una garantía de devolución de dinero de 7 días sin preguntas. Si por cualquier motivo no estás satisfecho con nuestro software, te reembolsaremos tu dinero. NECESITO SABER COMO PUEDO OBTENER MI REMBOLSO, Thu, 08 Oct 2026 03:21:42 +0000 Premium Support /sup/activate-my-fireshot-pro-lifetime-license/4099 Ronald14: Hi support, i have a lifetime license but lost my lisence key. I already senbt you a email but didn't get a answer. What can i do to get it? Greetings Ronald Wed, 07 Oct 2026 20:30:14 +0000 Premium Support /sup/capture-selection-doesnt-work-on-the-visible-part-of-page-macos/4097 gms7: Plugin version: 2.4.18 OS: macOS 27, but this is a long-standing issue that applies to 26 and 16 Browser version: Mainly tested on Chromium browsers Steps: 1. Click / refresh page 2. Enter Cmd + Shift + 6 shortcut as quickly as possible. 2a. If entered before the yellow border shows around the page ==> SUCCESS, can capture elements 2b. If yellow border shows ==> FAILURE, can only capture elements below the visible part of the page, if any while scrolling down. Webpage URL: x.com Fri, 02 Oct 2026 19:45:57 +0000 Premium Support