/sup FireShot - Full webpage screenshot tool support forum /sup/my-pro-status-is-not-recognized/4001 JK: [quote] Pro License not accepted after update to newest version in Windows. [/quote] The name and the key must be entered exactly as provided upon purchase. Sat, 23 May 2026 13:32:13 +0000 Support, bug reports, feature requests, etc. /sup/the-storage-size-has-exceeded-its-quota-error-message/4032 Kitty: I tried uninstalling it by right clicking on Fireshot and selecting remove extension and it was gone and then I re installed it from your link on here with current version but still getting that issue with the storage quota. Whats weird is last year I had this same issue and uninstalling it and re installing worked but not this time. Fri, 22 May 2026 19:53:13 +0000 Public Support /sup/fireshot-suddenly-not-working/4030 haxopo: ok that worked, thank you very much. Fri, 22 May 2026 14:49:45 +0000 Public Support /sup/cannot-activate-lifetime-licence/4031 JK: Yes, it's the same as in your profile here. However, I couldn't find any error mentioning this key. Additionally, I tried to activate the key from Options and found no problem. Can you please provide a screenshot of the error message you're receiving to [email]contacts@getfireshot.com[/email]? Thank you. Fri, 22 May 2026 14:15:54 +0000 Premium Support /sup/capture-visible-to-pdf-produces-wide-left-right-margins/3926 Danielwt: "This is a problem of how PDFs represent screenshots taken from non high-DPI devices. To improve the quality, please zoom the page to 200% before capturing and save it to PDF. Thus, you'll manually increase the DPI twice." This "please zoom the page to 200% before capturing and save it to PDF" solution doesn't work. Besides messing up the normal order of elements on the page, it also results in low quality. I have a 4k monitor, and DPI issues shouldn't be a problem for capture. Why did everything work correctly before this last update? In other words, there was no bleed on the page edges, and the PDF quality was excellent. Why did the updates make it WORSE instead of BETTER? Thu, 21 May 2026 20:20:30 +0000 Premium Support /sup/workaround-to-eliminate-wide-side-borders-for-full-bleed-pdf-captures/3962 Danielwt: "This is a problem of how PDFs represent screenshots taken from non high-DPI devices. To improve the quality, please zoom the page to 200% before capturing and save it to PDF. Thus, you'll manually increase the DPI twice." This "please zoom the page to 200% before capturing and save it to PDF" solution doesn't work. Besides messing up the normal order of elements on the page, it also results in low quality. I have a 4k monitor, and DPI issues shouldn't be a problem for capture. Why did everything work correctly before this last update? In other words, there was no bleed on the page edges, and the PDF quality was excellent. Why did the updates make it WORSE instead of BETTER? Thu, 21 May 2026 20:09:53 +0000 Premium Support /sup/fireshot-stoped-working-after-update/4028 JK: 7jstreet, the version [url]https://getfireshot.com/downloads/fireshot_pro-2.1.4.15.xpi[/url] seem to solve your problem. Thu, 21 May 2026 12:39:57 +0000 Public Support /sup/not-capturing-pdfs-in-tabs/4029 fireshotisbuggy: Windows 11 Home (English) Version 10.0.26200 Build 26200 Thu, 21 May 2026 01:08:51 +0000 Premium Support /sup/firefox-extension-wont-finish-capturing/4026 JK: Thank you. I can confirm the problem with Perplexity. Please update to v.2.1.4.15 and check: [url]https://getfireshot.com/downloads/fireshot_pro-2.1.4.15.xpi[/url] Wed, 20 May 2026 20:38:30 +0000 Premium Support /sup/fireshot-goes-to-full-screen/4027 Gsgolfer: I believe I resolved the problem. Odd fix but appears normal again. Mon, 18 May 2026 18:46:08 +0000 Public Support