/sup FireShot - Full webpage screenshot tool support forum /sup/please-remove-global-minimum-width-so-local-resize-settings-can-work-again/4058 TonyO: Plugin version: FireShot Pro for Chrome v.2.1.4.18 (64-bit) OS type and version: WIN10 Home, 22H2 Browser: Chrome version 149.0.7827.201 (Official Build) (64-bit) Steps to reproduce the bug: multiple troubleshooting steps, adjusting resize options, do not resize Webpage URL: All I have a 27" monitor with resolution of 1920 x 1080. For a full-screen window, when I "Capture visible part & Save as pdf", if I have RESIZE set to 1280 width, I get a pdf that says it is 1280 x 612 in the footer because I include "width x height" in footer settings. But, according to Acrobat's ruler, the shot is less than half of that at 594 across. Same thing but change to "Do not resize", I get a pdf that says it is 1920 x 918 in the footer, but again is only 594 across in Acrobat. It's the same size as the previous shot, except the header and footer is reduced in size proportionately. Fireshot is trying to apply my local RESIZE settings but it can't - due to the mandatory 1280 width requirement that began last year. This is so messed up. Can you please remove that as a global setting? If someone needs that, they can apply it themselves using their local Resize settings - isn't that what they are for?!?!??? That way we all can modify the resize settings for whatever we need, which is how Fireshot had worked for YEARS before the resize change last December. Tue, 30 Jun 2026 20:03:48 +0000 Premium Support /sup/workaround-to-eliminate-wide-side-borders-for-full-bleed-pdf-captures/3962 TonyO: Plugin version: FireShot Pro for Chrome v.2.1.4.18 (64-bit) OS type and version: WIN10 Home, 22H2 Browser: Chrome version 149.0.7827.201 (Official Build) (64-bit) Steps to reproduce the bug: multiple troubleshooting steps, adjusting resize options, do not resize Webpage URL: All Continuing my previous post: "I have a 27" monitor with resolution of 1920 x 1080." For a full-screen window, when I "Capture visible part & Save as pdf", if I have RESIZE set to 1280 width, I get a pdf that says it is 1280 x 612 in the footer because I include "width x height" in footer settings. But, according to Acrobat's ruler, the shot is less than half of that at 594 across. Same thing but change to "Do not resize", I get a pdf that says it is 1920 x 918 in the footer, but again is only 594 across in Acrobat. It's the same size as the previous shot, except the header and footer is reduced in size proportionately. Fireshot is trying to apply my local RESIZE settings but it can't - due to the mandatory 1280 width requirement that began last year. This is so messed up. Can you please remove that as a global setting? If someone needs that, they can apply it themselves using their local Resize settings - isn't that what they are for?!?!??? That way we all can modify the resize settings for whatever we need, which is how Fireshot had worked for YEARS before the resize change last December. Tue, 30 Jun 2026 20:01:14 +0000 Premium Support /sup/capture-entire-page-no-longer-works-even-on-this-forum-page/4057 aaajaaa: Try it. Some pages it does. On this page? Just hangs with the right click showing Stop Capturing Capture Selection still works [url]https://getfireshot.com/sup/frm13.htm[/url] Win 10 Firefox 151.0 Mon, 29 Jun 2026 16:47:24 +0000 Bug Reports /sup/select-option-stopped-working-no-longer-scrolls-beyond-visible-part-of-page/4056 papaia: MacOS Sonoma Chrome Version 149.0.7827.116 (Official Build) (x86_64) Fireshot extension Version 2.1.4.18 Capture selection no longer works, for the same page I have been using it against for many months (I only use the extension for one screenshot longer than the visible page, for a page which changes every month). When attempting to extend the window of selection, which used to work fine to the end of scrollable data available, now stops at the edge of the Chrome visible window. Any idea?!? TIA Mon, 29 Jun 2026 10:37:39 +0000 Support, bug reports, feature requests, etc. /sup/capture-a-box-in-an-email/4047 JK: Hello, the “Capture selection” feature for the Pro users provides a special mode to detect such areas and force FireShot to capture just the inner content of them. Sun, 28 Jun 2026 11:12:27 +0000 Premium Support /sup/last-directory-for-storing-screenshot/4046 JK: The Pro version of FireShot overrides this issue providing a helper module running in background, so you can save screenshots to any destination, include cloud-based folders. Sun, 28 Jun 2026 11:07:31 +0000 Enhancement and Feature Requests /sup/how-to-add-fireshot-to-duck-duck-go/4055 GlynW: JK Thanks for the reply Glyn Sun, 28 Jun 2026 11:00:09 +0000 Support, bug reports, feature requests, etc. /sup/headers-footers-resetting-back-to-default-for-saving-pdf-fireshot-taking-minutes-to-create-pdf/4010 JK: I am sorry for this problem. Can you please tell us whether you are using FireShot only in one profile and one browser or does it have multiple instances on your setup within one PC? Thank you. Sun, 28 Jun 2026 10:52:42 +0000 Bug Reports /sup/capture-selection-takes-too-much-on-the-left-side/4050 petedecember: MacOS version 26.5.1 (25F80) Safari Version 26.5 (21624.2.5.11.4) I clicked on the "S" in the extensions box in Safari and clicked on "Capture Selection" but now it only takes the width that I select [url]https://www.msn.com/en-us/news/world/us-says-it-hit-targets-in-iran-as-hostilities-erupt-over-hormuz-for-third-day/ar-AA26GfK9?ocid=hpmsn&cvid=6a406ade10c24471b292fa2e765c7be3&ei=70[/url] Fireshot version 2.1.3.3 Well, now that I am not working I cannot get the error to happen! Sorry that I cannot give you more information, although if it reappears I will post again. Thank-you for getting back to me! Peter Sun, 28 Jun 2026 00:49:36 +0000 Premium Support /sup/finding-license-key/3972 JoelMorales2: Hello. I'm looking for my liscense key to activate my upgrade. How can I do that? Fri, 26 Jun 2026 19:24:23 +0000 Public Support