/sup FireShot - Full webpage screenshot tool support forum /sup/capture-a-box-in-an-email/4047 GigiofSix: Hi, I'm using FireShot on Firefox v.151.0.3 (64-bit). One of the emails I receive has a box with a border in it. I know I can clip the whole email screen - see attached. Is there an easy way to choose just the box? When I try, oftentimes either the whole box won't be included in the captured area, or other popups are captured on top of the part I want. [img]https://mail.yahoo.com/c/d/folders/1/messages/AAR003ss7CxvEbgh5lgvhGoYzPl?guce_referrer=aHR0cHM6Ly9tYWlsLnlhaG9vLmNvbS8&guce_referrer_sig=AQAAACtbCa1FxL6VdPCpXHsjxmHz0fbX5PzynC3QmuBHTSkSnsuILb_274CknWDE0BO7GmsEm0rwL4c9F2UGnzUIdpSDWOgob4j_RJoAugVUjKJamg7TzwrS55UvdVBCDb7YRVqYFrShx186vpxQJ83WazOQD0tfKRMeQDEBF3UJRYMP&reason=cloud[/img] Thanks. Fri, 12 Jun 2026 18:32:02 +0000 Premium Support /sup/can-no-longer-install-fireshot-pro-in-edge-or-chrome-in-our-environment/4042 eugenescalisi: I'm using the fireshot-install-2_1_4_1 for Edge and Chrome. I don't get any error when I enter the license key in Edge and it seems it is accepted, but when I go back in it isn't there. Fri, 12 Jun 2026 15:31:51 +0000 Premium Support /sup/last-directory-for-storing-screenshot/4046 HeinzP: I love FireShot, but whenever I want to save multiple screenshots to the same directory, it always defaults to the standard directory. Why doesn't it offer the last directory used? Fri, 12 Jun 2026 04:39:38 +0000 Enhancement and Feature Requests /sup/select-tool-not-working/4044 dsgn2mfg: Yes the submenu opens and that is where I saw the alt+shit+4 sequence. Also, it is now working. I ended up rebooting the computer for an update and it seems to be working properly now. I did reboot the browser to no avail, but rebooting the computer seems to have fixed it. Thu, 11 Jun 2026 01:34:31 +0000 Support, bug reports, feature requests, etc. /sup/restore-multi-display-option/4008 JK: You can reset defaults from Optoins -> Environment -> Confirmations -> Reset all confirmations. Wed, 10 Jun 2026 23:48:15 +0000 Premium Support /sup/customer-service/836 JK: Lord Darcy, thank you for your update to this issue. I apologize for making you wait for the resolution of this problem. Wed, 10 Jun 2026 23:45:00 +0000 Premium Support /sup/b-variable-in-file-naming-template-does-not-work-literally-prints-b/4045 JK: Thank you for your report. We can confirm and expect to include a fix to this in the next update. Wed, 10 Jun 2026 23:41:26 +0000 Premium Support /sup/reverting-to-basic-from-pro-trial-still-prompts-daily/4043 JAA: Hello Support, I tried pro and trial expired and i clicked on revert to basic(lite). I even went as far as removing the extension and reinstalling and it will still prompt me to revert to lite almost daily. How can i fix this so i can just use the free(lite) version without the prompting to upgrade. I am using Wavebox browser (chrome based). Thank you in advance for your assistance in this matter Tue, 02 Jun 2026 15:54:09 +0000 Public Support /sup/paid-for-the-pro-yearly-access-and-havent-received-the-confirmation-email-or-the-license-code/4039 JK: Thank you. Please check your mailbox. Mon, 01 Jun 2026 00:34:36 +0000 Premium Support /sup/paid-for-lifetime-pro-received-receipt-from-paddle-net-no-license-attached/4041 JK: Hello. Please check your mailbox. Mon, 01 Jun 2026 00:28:38 +0000 Premium Support