/sup/index.atom.phpFireShot - Full webpage screenshot tool support forum
FireShot - Full webpage screenshot tool support forum
2026-05-28T03:38:01Z/sup/extra-option-to-increase-dpi-from-96-to-300-at-least-for-pdf/4037Extra Option to increase DPI from 96 to 300 at least for pdfAli13762026-05-28T03:38:01Z2026-05-28T02:13:01ZThey are tricks, not a real solution./sup/i-did-not-receive-an-email-with-the-licence/3928I did not receive an email with the licenceBigStig2026-05-28T03:35:58Z2025-11-27T04:49:27Z[quote]Only the money is deducted. I haven't received any email notifications, and I haven't even received email orders.
Please process my refund as soon as possible, thank you. [/quote]
Thank you for letting us know. There was a typo in the email you provided to us upon purchase. Please check your email./sup/capture-visible-to-pdf-produces-wide-left-right-margins/3926capture visible to pdf produces wide left right marginsDrewW2026-05-27T08:59:29Z2025-11-25T05:58:39ZHi, do you have any updates on a solution for the drop in quality? We’re still using the older version because of this but its a mess as chrome insist on updating the plugin./sup/fireshot-app-vers-1-12-18-64-bit-for-firefox-151-0-1-64-bit-dont-work/4035FireShot app Vers. 1.12.18 (64 bit) for Firefox 151.0.1 (64-Bit) don't workGerhard2026-05-27T02:17:06Z2026-05-26T06:44:05ZI can confirm they fixed the bug according to this bug tracker: [url]https://bugzilla.mozilla.org/show_bug.cgi?id=2040693[/url]
Thank you for sharing this info.
P.S. The v2.x version is still a recommended update because it adds more functionality, such as History, quick commands, and more.
[url]https://getfireshot.com/downloads/fireshot_pro-2.1.4.17.xpi[/url]/sup/firefox-extension-wont-finish-capturing/4026Firefox extension won't finish capturingBigSkyMG2026-05-27T02:10:08Z2026-05-15T03:26:39ZAwesome, thank you./sup/the-storage-size-has-exceeded-its-quota-error-message/4032The storage size has exceeded its quota error messageKitty2026-05-26T04:56:37Z2026-05-22T10:31:51ZCan you please try creating a new profile and installing FireShot on it to check whether it problem is caused by a corrupted profile or not?
[url]https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles[/url]/sup/activation-error-103-license-key-not-found/4036Activation Error [103] License key not foundjtmonroe2026-05-26T04:54:52Z2026-05-26T03:27:16ZThis error indicates that the license key was entered incorrectly. You can find your license number in your forum's profile, the owner name is somewhat @hilgersgraben.com, not your name. Please enter this information to avoid this error./sup/fireshot-for-firefox-last-updated-3-years-ago-jun-4-2023/4034Fireshot for Firefox Last updated 3 years ago (Jun 4, 2023)SmallBizMan2026-05-26T12:38:29Z2026-05-26T05:15:21ZYes, the update was submitted, but it's still in a long review queue. At the moment, please disable this version and install our pilot: [url]https://getfireshot.com/downloads/fireshot_pro-2.1.4.17.xpi[/url]/sup/purchased-lifetime-subscription-and-cannot-install-it/4033Purchased lifetime subscription and cannot install itleslie danis2026-05-25T06:15:44Z2026-05-25T02:15:23ZDear Leslie,
Thank you for reaching out and for being a long-time user of FireShot! Please use this link to install FireShot Pro for Firefox. When it's installed, please do not forget to add the icon to the browser toolbar: [url]https://getfireshot.com/downloads/fireshot_pro-2.1.4.17.xpi[/url]
[img2]https://getfireshot.com/images/enable-run-1.gif[/img2]/sup/my-pro-status-is-not-recognized/4001My pro status is not recognizedRRS2026-05-23T01:32:13Z2026-03-18T12:59:34Z[quote] Pro License not accepted after update to newest version in Windows. [/quote]
The name and the key must be entered exactly as provided upon purchase.