/sup/index.atom.php FireShot - Full webpage screenshot tool support forum
FireShot - Full webpage screenshot tool support forum
 2026-08-12T04:01:14Z /sup/was-the-scrolling-delay-option-removed-from-2-1-4-18/4079 Was the scrolling delay option removed from 2.1.4.18 BruceW 2026-08-12T04:01:14Z 2026-08-12T04:01:14Z I am using 2.1.4.18 in Chrome on a Mac. I can not find the scrolling delay option. Am I missing it somewhere? Is there any other way to create a delay between scrolling and capturing? Thanks /sup/failed-to-load-sssx64-dll-possibly-reinstall-should-help/4067 Failed to load SSSx64.dll. Possibly reinstall should help PAPete59 2026-08-09T05:50:35Z 2026-07-20T06:30:50Z Thanks to JK (Administrator) for his FireShot Pro package download link that worked well, accepted my lifetime license key, and worked satisfactorily again. This issue has been resolved. /sup/retrieving-license-key-after-formatting-laptop/4078 Retrieving License Key after formatting Laptop cgll 2026-08-08T11:28:58Z 2026-08-08T11:28:58Z I purchased a license in May 2024, but I lost the email containing the license number/key. I recently formatted my laptop and am trying to reactivate FireShot Pro. Could you please assist me with the correct procedure to retrieve my license key? Is there a specific customer service email address or phone number I can contact? Thank you for your assistance. /sup/makea-licence-work-on-a-new-computer/4077 Makea licence work on a new computer MMii 2026-08-07T03:23:25Z 2026-08-07T03:23:25Z Hello, I bought a licence a few years ago and I try to make it work on my second computer (macos Tahoe 26.6 - firefox 153.0.3 (aarch64)) I don't manage to do it. I re-install the firefox plugin but I don't find any way to register my licence. Can someone help me please ? Thank you very much /sup/licence-on-a-new-computer/4076 Licence on a new computer MMii 2026-08-05T04:02:29Z 2026-08-05T04:02:29Z Hello, I bought a licence a few years ago and I try to make it work on my second computer (macos Tahoe 26.6 - firefox 153.0.3 (aarch64)) I don't manage to do it. I re-install the firefox plugin but I don't find any way to register my licence. Can someone help me please ? Thank you very much /sup/capturing-instagram-chats-stopped-working-the-selected-area-won-t-scroll/3969 Capturing Instagram chats stopped working (the selected area won’t scroll) gifmpf 2026-08-05T10:41:37Z 2026-02-02T01:55:28Z Yes, the issue is in the messages panel. /sup/save-entire-page-as-pdf/4073 Save entire page as PDF rmdudley 2026-08-04T05:53:46Z 2026-07-30T04:38:49Z Perfect!! Thank you very much! /sup/registration-issue/4075 Registration Issue JimGlass 2026-08-04T04:55:15Z 2026-08-03T12:43:41Z Thank you Jim for reporting. Does the problem still persist? Do you have any relevant errors in the error console? /sup/recover-lost-access-key-from-email/4074 Recover lost access key from email ageorge1619 2026-07-31T05:55:37Z 2026-07-31T05:55:37Z I bought my Premium license a few months back. I got a new machine and cannot locate my email with the original access key. Can anyone assist? /sup/shortcut-to-screenshotting-a-page-with-infinite-scroll-pro-install-on-linux/4072 Shortcut to screenshotting a page with infinite scroll + Pro Install on Linux truphena_pilotbird 2026-07-28T05:22:09Z 2026-07-28T05:07:03Z To stop capturing, press Esc. FireShot works fine on Linux, the extension package is the same and is provided by Chrome Web Store, Mozilla Addons, Opera and Microsoft Store.