/sup/index.atom.phpFireShot - Full webpage screenshot tool support forum
FireShot - Full webpage screenshot tool support forum
2026-05-07T07:37:53Z/sup/i-did-not-receive-an-email-with-the-licence/3928I did not receive an email with the licenceBigStig2026-05-07T07:37:53Z2025-11-27T04:49:27Z[quote]Dear Support, can you please confirm what my license status is and send me an email with the license?
Is there a way for me to log into the app to confirm it?
thank you [/quote]
Sure, can you please suggest the first 5 letters of the email you're using while purchasing the license (we don't have any order assigned to rbenetti...)/sup/my-pro-status-is-not-recognized/4001My pro status is not recognizedRRS2026-05-05T04:01:53Z2026-03-18T12:59:34ZEVerytine I update my mac I have to add my license key to chrome/sup/ad-webpage-url-as-text-object/4018ad webpage url as Text objectAli13762026-05-04T07:33:46Z2026-05-04T12:31:53ZDear Draw Board Support,
as you wished Link for Video:
[url]https://drive.google.com/file/d/13DBm4ffRo8GLLW-993FQWJhld4IF5NDS/view?usp=sharing[/url]/sup/workaround-to-eliminate-wide-side-borders-for-full-bleed-pdf-captures/3962Workaround to eliminate wide side borders for full-bleed PDF CapturesTonyO2026-05-04T04:27:38Z2026-01-26T09:41:57ZHello and thank you for your screenshots.
This is a problem of how PDFs represent screenshots taken from non high-DPI devices. To improve the quality, please zoom the page to 200% before capturing and save it to PDF. Thus, you'll manually increase the DPI twice./sup/full-page-capture-stops-auto-scrolling-and-pro-features-not-activated-mac-chrome-147-safari/4017Full page capture stops auto-scrolling and Pro features not activated (Mac, Chrome 147 & Safari)landindianys2026-05-04T12:30:55Z2026-05-04T12:30:55ZHi,
I am experiencing an issue where FireShot is no longer able to capture the full webpage. The extension begins auto-scrolling but stops prematurely and only captures a partial portion of the page.
This issue started suddenly and was occurring on the same webpage that had successfully captured just moments before, without any changes on my end.
Plugin version: FireShot Pro 2.1.4.7
OS: macOS Sonoma
Browser (Chrome): Version 147.0.7727.138 (Official Build) (arm64)
Browser (Safari): Safari 26
Steps to reproduce:
1. Open a webpage (issue occurs on multiple sites).
2. Click FireShot → “Capture entire page.”
3. Auto-scroll begins.
4. Scrolling stops before reaching the bottom.
5. Only part of the page is captured.
Additional notes:
- The issue occurs in both Chrome and Safari.
- Both browsers are up to date.
- This suggests the issue is not browser-specific.
- Print/PDF capture also fails to capture the full page on affected sites.
- It appears that the auto-scroll process is interrupted or not detecting the full scrollable area.
Additionally, I have an active annual FireShot Pro subscription, but I never received a license number after purchase. Although my subscription shows as active and browsers are listed as activated, the editable Pro version/features were never properly installed or activated.
I do not have access to the Pro editing features I paid for.
Please:
1. Advise if the full-page capture issue is a known bug or provide a fix/workaround.
2. Confirm my license/activation status.
3. Provide instructions to properly activate the FireShot Pro version and enable editing features.
Thank you./sup/capture-visible-to-pdf-produces-wide-left-right-margins/3926capture visible to pdf produces wide left right marginsDrewW2026-04-30T07:45:55Z2025-11-25T05:58:39ZRE MrOCR:
"The solution TonyO suggested (PDF > Miscellaneous > Options > Capturing > “Specify resizing options”) results in lower‑quality PDFs and does not replicate the output we achieve with version 2.1.3."
I completely agree. After using my workaround the past few months, essentially it eliminates the wide white side borders on portrait orientation pdfs, by enlarging everything up to 1280. But that enlargement is not good, not good at all.
And without the workaround, the end result is reduced in proportion to its width in relation to 1,280. And is greatly degraded when zoomed in enough to be legible. Which is even worse that using the workaround.
All around, I hope that TPTB (the Powers that Be) will revert back to the original setup and remove the minimum width settings./sup/lifetime-pro-license-not-working/4016Lifetime Pro LIcense not workingsw1492026-04-29T10:42:26Z2026-04-29T04:43:40ZThanks for your help./sup/question-about-switching-from-1-year-license-to-lifetime-license/4015Question about switching from 1-year license to lifetime licenseJakub Jedrys2026-04-29T08:41:08Z2026-04-29T08:03:02ZCould you please let me know whether it is possible to upgrade my current purchase by paying the price difference? If this cannot be done directly, should I request a refund through Paddle and then purchase the lifetime license separately?/sup/not-able-to-see-pro-version-post-verifiting-license/4014Not able to see Pro Version post verifiting licensesairock2026-04-25T04:11:47Z2026-04-25T04:11:47ZHi,
I had purchased the pro plan in 2022, but when i verified the license, it shows as light version
[url]https://ibb.co/3y0qktdS[/url]
Can you please help here.
I am not able to see fireshot edit option post taking screenshot/sup/duckduckgo/3999duckduckgoHanorLawFirmPC2026-04-25T04:10:45Z2026-03-13T06:29:03ZHi