/sup/index.atom.php FireShot - Full webpage screenshot tool support forum
FireShot - Full webpage screenshot tool support forum
 2026-11-04T01:44:54Z /sup/blank-pdf-print/4108 Blank pdf print timdallacqia 2026-11-04T01:44:54Z 2026-11-04T01:44:54Z 2.1.4.18 Windows 11 Chrome Version 156.0.8078.74 (Official Build) (64-bit) Tried multiple times on different-sized chats Removed and replaced Fireshot several times. It's intermittent. Sometimes it will, but most of the time it will not capture the pages from a chat in several different programs like ChatGPT, Copilot, and Gemini. I have used other programs, plugins, things like that, and they have worked pretty much every time. So I can't give you a solid URL because this happened on several URLs. Also, another problem is that when I take a chat page, what I get is a very narrow view of it, and I have to blow it up. I can't change the margins like that unless I print it. I have seen reports of that before. Has that become a fix? /sup/licensing-portal-for-multiple-licenses-purchases-computers/4107 Licensing portal for multiple licenses purchases/computers? SunflowerSkiess 2026-10-30T03:40:32Z 2026-10-30T03:40:32Z Hi Fireshot Team, I'm on a Help Desk, working with with several different teams who have the Fireshot pro browser extension. We have purchased different licenses for different teams but I've found in my audit that the installs were not logged/tracked and I believe the entire sheet is quite out of date. Upon trying a few different things, I found running a PS script and pulling the license key from regedit was the best option. However, this script doesn't tell me if Pro is actually being used or not. Just that the key may have been used in the past. Aside from documentation of our Fireshot license invoices and keys, I don't see a way to track this properly. Do you have a licensing portal that license purchasers can utilize? If not do you have a better indicator that I could utilize? /sup/capture-selection-via-fireshot-api/3670 Capture selection via Fireshot API gimas 2026-10-30T02:00:33Z 2024-05-24T06:37:36Z Hi JK, coming back to this after a while. You mentioned that the Capture Selection API would be part of your next major release. Is it available by now? The fsapi.js on your API page is still v1.0.2 without a selection action. If it is not released yet, we would gladly take you up on the offer of a test version. Ideally the call would start the selection UI of FireShot and return the captured area to our callback (like base64EncodePage). Best regards Jonas /sup/request-for-an-invoice-with-full-details/3917 Request for an Invoice with Full Details eueu 2026-10-30T12:59:40Z 2025-11-18T09:01:08Z Hello, Please check your email for the additional information regarding this request. /sup/refund/4106 refund amar_x 2026-10-27T11:45:00Z 2026-10-27T11:45:00Z How can i get a refund for this product? It doesnt meet my expectations. I already sent a few emails to : [email]contacts@getfireshot.com[/email] and i havent heard any response. /sup/regression-fireshot-cannot-capture-coursera-quiz-page-with-pagination-it-used-to-work/4054 Regression: Fireshot cannot capture Coursera quiz page with pagination. It used to work. torotoro5 2026-10-19T09:18:59Z 2026-06-19T11:35:03Z Thank you. How does the pagination look like? When the Quiz you mentioned (https://www.coursera.org/learn/careerdevelopment) is completed, all the 10 questions are displayed in one page. /sup/fireshot-pro-v2-1-4-18-update-reset-overwrote-my-screenshot-history/4096 FireShot Pro v2.1.4.18 update reset / overwrote my screenshot History icreateddisco4u 2026-10-19T02:46:11Z 2026-10-02T08:33:02Z THANKS for Your reply!! -- Please excuse the late reply. I first had to enter my license key to access Your reply... I thought it would happen automatically and take a little while. -- So I went through the steps. You can see them in the screenshot. I deliberately didn’t post all the entries here because I’m not sure to what extent I can share that kind of information on this forum. If it’s okay to do so, I’ll of course post them later. When I reopened my “History” today, I noticed that there were no entries. Even the filter function doesn’t help here. [url]https://drive.google.com/file/d/1thnqf1IOgnHvuF0e_xgXuVBU0hKPdhP3/view?usp=sharing[/url] [url]https://drive.google.com/file/d/16X_dfo1Lk7RvyJDFg-S-2WH2WRd9Suj0/view?usp=sharing[/url] /sup/always-switching-to-lite-version/4105 Always switching to Lite version Neba 2026-10-16T09:39:49Z 2026-10-15T08:36:31Z Thank you for your report. This typically indicates that the helper process fireshot-chrome-plugin.exe was terminated unexpectedly. In most cases, this is caused by third-party security software that kills the process. Could you please check your antivirus logs to find out more about what's happening? P.S. When that happens, tt's not necessary to click on "Try advanced features" to re-download and run the executable, it's quite enough to go to Extensions and restart the extension by disabling and re-enabling it. /sup/initial-install/4098 Initial Install Fred Milano 2026-10-14T06:39:23Z 2026-10-06T03:05:40Z Thanks you. That finally worked. I guess an old version of the app was hiding in firefox. /sup/cant-update-to-fireshot-pro-because-i-never-received-the-license-number-code/4104 Can't update to FireShot Pro because I never received the license number code! Euergetes 2026-10-13T08:27:46Z 2026-10-13T05:38:22Z Hello, can you please check your profile (https://getfireshot.com/sup/index.php?a=usercp) for the activation link?