/sup/index.atom.php FireShot - Full webpage screenshot tool support forum
FireShot - Full webpage screenshot tool support forum
 2026-07-07T11:18:39Z /sup/installing-from-windows-exe-gives-me-error-about-not-able-to-write-file-in-extension-folder/4060 Installing from windows exe gives me error about not able to write file in extension folder dmaj 2026-07-07T11:18:39Z 2026-07-06T03:57:25Z Yes, when the chrome install plugin is downloaded, please run it, then use the activation link provided upon purchase. /sup/pro-license-availability-compatibility-w-chromebook/3638 Pro License Availability & Compatibility w/Chromebook oliviatrost 2026-07-06T05:48:02Z 2024-03-16T02:53:57Z Thank you for your question. The latest version of FireShot still opens a tab, but now you can select a default action just like it works on Windows, so the action will be done automatically, then the tab will be automatically closed, and you'll be switched back to the target page. The need to open tab is a vital part of how the screenshots are saved on Mac / Chromebooks. /sup/fireshot-pro-extension-activation-error/4059 FireShot Pro extension Activation Error hdcache 2026-07-03T10:45:47Z 2026-07-03T06:13:36Z [b] Thank you for your help, JK! That works perfectly. [/b] /sup/select-option-stopped-working-no-longer-scrolls-beyond-visible-part-of-page/4056 Select option stopped working - no longer scrolls beyond visible part of page papaia 2026-07-03T08:16:36Z 2026-06-29T10:37:39Z Which URL is it? /sup/capture-entire-page-no-longer-works-even-on-this-forum-page/4057 Capture Entire Page no longer works - even on this forum page. aaajaaa 2026-07-03T08:15:43Z 2026-06-29T04:47:24Z Please update Firefox. /sup/please-remove-global-minimum-width-so-local-resize-settings-can-work-again/4058 Please remove global minimum width so local resize settings can work again TonyO 2026-06-30T08:03:48Z 2026-06-30T08:03:48Z Plugin version: FireShot Pro for Chrome v.2.1.4.18 (64-bit) OS type and version: WIN10 Home, 22H2 Browser: Chrome version 149.0.7827.201 (Official Build) (64-bit) Steps to reproduce the bug: multiple troubleshooting steps, adjusting resize options, do not resize Webpage URL: All I have a 27" monitor with resolution of 1920 x 1080. For a full-screen window, when I "Capture visible part & Save as pdf", if I have RESIZE set to 1280 width, I get a pdf that says it is 1280 x 612 in the footer because I include "width x height" in footer settings. But, according to Acrobat's ruler, the shot is less than half of that at 594 across. Same thing but change to "Do not resize", I get a pdf that says it is 1920 x 918 in the footer, but again is only 594 across in Acrobat. It's the same size as the previous shot, except the header and footer is reduced in size proportionately. Fireshot is trying to apply my local RESIZE settings but it can't - due to the mandatory 1280 width requirement that began last year. This is so messed up. Can you please remove that as a global setting? If someone needs that, they can apply it themselves using their local Resize settings - isn't that what they are for?!?!??? That way we all can modify the resize settings for whatever we need, which is how Fireshot had worked for YEARS before the resize change last December. /sup/workaround-to-eliminate-wide-side-borders-for-full-bleed-pdf-captures/3962 Workaround to eliminate wide side borders for full-bleed PDF Captures TonyO 2026-06-30T08:01:14Z 2026-01-26T09:41:57Z Plugin version: FireShot Pro for Chrome v.2.1.4.18 (64-bit) OS type and version: WIN10 Home, 22H2 Browser: Chrome version 149.0.7827.201 (Official Build) (64-bit) Steps to reproduce the bug: multiple troubleshooting steps, adjusting resize options, do not resize Webpage URL: All Continuing my previous post: "I have a 27" monitor with resolution of 1920 x 1080." For a full-screen window, when I "Capture visible part & Save as pdf", if I have RESIZE set to 1280 width, I get a pdf that says it is 1280 x 612 in the footer because I include "width x height" in footer settings. But, according to Acrobat's ruler, the shot is less than half of that at 594 across. Same thing but change to "Do not resize", I get a pdf that says it is 1920 x 918 in the footer, but again is only 594 across in Acrobat. It's the same size as the previous shot, except the header and footer is reduced in size proportionately. Fireshot is trying to apply my local RESIZE settings but it can't - due to the mandatory 1280 width requirement that began last year. This is so messed up. Can you please remove that as a global setting? If someone needs that, they can apply it themselves using their local Resize settings - isn't that what they are for?!?!??? That way we all can modify the resize settings for whatever we need, which is how Fireshot had worked for YEARS before the resize change last December. /sup/capture-a-box-in-an-email/4047 Capture a box in an email? GigiofSix 2026-06-28T11:12:27Z 2026-06-12T06:32:02Z Hello, the “Capture selection” feature for the Pro users provides a special mode to detect such areas and force FireShot to capture just the inner content of them. /sup/last-directory-for-storing-screenshot/4046 Last directory for storing screenshot HeinzP 2026-06-28T11:07:31Z 2026-06-12T04:39:38Z The Pro version of FireShot overrides this issue providing a helper module running in background, so you can save screenshots to any destination, include cloud-based folders. /sup/how-to-add-fireshot-to-duck-duck-go/4055 how to add fireShot to Duck Duck go GlynW 2026-06-28T11:00:09Z 2026-06-23T09:52:14Z JK Thanks for the reply Glyn