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FireShot: Full Webpage Screenshots + Annotations for Firefox, Chrome, Opera, Edge and Internet Explorer / FireShot and Screenshot Studio Support / Bug Reports / 

Now FireShot works only the first time after opening the browser

Pages: 1
Posted:  09 Jul 2020 10:01
Hi, I have this situation:

Plugin version: 0.98.98

OS type and version: Windows 7 Professional SP1

Version of browser: Chrome 83.0.4103.116

Steps to reproduce the bug:
1) Open the browser and a webpage
2) Use FireShot to make a screenshot (it works)
3) Use it again (it doesn't work now: it is like it's scanning the page, but after that, the explorer window to save files or the editor don't show up)

Webpage URL causing this problem: every webpage

Browser console returns me nothing about the extension.
Posted:  10 Jul 2020 21:28   Last Edited By: JK
Thank you for the report. We can get in touch in TeamViewer to research that problem, if you would like to.
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There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  13 Jul 2020 15:20
I am suffering from the exact same issue. Can't use FireShot more than once. I have to close and reopen Chrome for Fireshot to work for multiple screenshots

Fireshot for Chrome v.0.98.98
Chrome Version 83.0.4103.116 (64-bit)
Windows 10 Pro Version 1909
Posted:  13 Jul 2020 19:42
Thank you for the report. We can get in touch in TeamViewer to research that problem, if you would like to.
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  17 Jul 2020 10:06
Same problem. De-activating and re-activating plugin works once. But then stops again.
Firefox 78.0.2
Windows 10
Fireshot free 0.98.98
Posted:  22 Jul 2020 18:20
Guys, thank you for reporting, but this does not help since we aware of the problem. The real help would be participating in the TeamViewer session to research this problem, since we cannot re-create it on our configurations.
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  22 Jul 2020 18:35
Pls contact me by mail or Skype to check with teamviewer.
Contact details on https://yndi.nl
Posted:  11 Aug 2020 10:56
Logs:

Unchecked lastError value: Error: Could not establish connection. Receiving end does not exist. background.js:1
Unchecked lastError value: Error: tab is null background.js:1
g_CS[e] is null 4 background.js:1
Unchecked lastError value: Error: tab is null background.js:1
Unchecked lastError value: DataCloneError: The object could not be cloned. iframe.js:166
Unchecked lastError value: Error: tab is null background.js:1
Use of nsIFile in content process is deprecated. 2 NetUtil.jsm:253:8
sendRemoveListener on closed conduit {0b457cAA-602d-484a-8fe7-c1d894a011ba}.962072687951 ConduitsChild.jsm:108
Promise rejected after context unloaded:
fsPrivateModeSupport.js:5
Unchecked lastError value: Error: tab is null background.js:1
sendRemoveListener on closed conduit {0b457cAA-602d-484a-8fe7-c1d894a011ba}.962072674317 ConduitsChild.jsm:108
Error: sendRemoveListener on closed conduit {0b457cAA-602d-484a-8fe7-c1d894a011ba}.962072674317 ConduitsChild.jsm:108:13
Unchecked lastError value: Error: tab is null background.js:1
sendRemoveListener on closed conduit {0b457cAA-602d-484a-8fe7-c1d894a011ba}.962072688225 ConduitsChild.jsm:108
Promise rejected after context unloaded:
fsPrivateModeSupport.js:5
Unchecked lastError value: Error: tab is null background.js:1
Unchecked lastError value: DataCloneError: The object could not be cloned. iframe.js:166
Unchecked lastError value: Error: No matching message handler 2 network.js:66
Unchecked lastError value: DataCloneError: The object could not be cloned. iframe.js:166
Unchecked lastError value: DataCloneError: The object could not be cloned. iframe.js:166
Unchecked lastError value: DataCloneError: The object could not be cloned. iframe.js:166
Unchecked lastError value: DataCloneError: The object could not be cloned. iframe.js:166
Unchecked lastError value: DataCloneError: The object could not be cloned. iframe.js:166
Unchecked lastError value: DataCloneError: The object could not be cloned. iframe.js:166
Unchecked lastError value: Error: No matching message handler 2 network.js:66
Unchecked lastError value: Error: tab is null background.js:1
Unchecked lastError value: Error: No matching message handler 2 network.js:66
webrtc.peerconnection.datachannel_created - Unknown scalar.
Unchecked lastError value: DataCloneError: The object could not be cloned. iframe.js:166
Unchecked lastError value: Error: No matching message handler 2 network.js:66
g_CS[e] is null 2 background.js:1
webrtc.peerconnection.datachannel_created - Unknown scalar.
Unchecked lastError value: Error: tab is null background.js:1
g_CS[e] is null background.js:1
sendRemoveListener on closed conduit {0b457cAA-602d-484a-8fe7-c1d894a011ba}.962072690642 ConduitsChild.jsm:108
Promise rejected after context unloaded:
fsPrivateModeSupport.js:5
Unchecked lastError value: Error: tab is null background.js:1
Unchecked lastError value: Error: tab is null background.js:1
Unchecked lastError value: Error: No matching message handler network.js:66
g_CS[e] is null 2 background.js:1
Unchecked lastError value: Error: tab is null background.js:1
Unchecked lastError value: Error: tab is null background.js:1
sendRemoveListener on closed conduit {0b457cAA-602d-484a-8fe7-c1d894a011ba}.962072691009 ConduitsChild.jsm:108
Promise rejected after context unloaded:
fsPrivateModeSupport.js:5
Posted:  17 Aug 2020 06:07
i am experiencing the same thing pls help
Posted:  18 Aug 2020 11:01
Hi,

I'm experiencing the same problem as all these people.

I sent an email to contacts@support on 22 of June and have not received a reply yet. Fireshot is very useful when it works properly and I've never had a problem with support until this issue.
I tried updating to the most recent version. I entered my original license number and now Fireshot tells me that my TRIAL has expired.

Please got it sorted.

Plugin Version: Fireshot 0_98_98
OS Type and Version: Windows 10 Home, x64, version 1903, OS build 18362.1016
Browser version: Firefox, 79.0 64-bit
Steps to reproduce the bug: Open the browser, activate Fireshot to capture webpage and edit. It appears to work correctly. Close Fireshot editor. Try taking another screenshot with Fireshot and it appears to work but the editor window does not open. Now, after re-entering my license key, I am told that my trial period has ended.
Webpage URL: happens on every webpage, even this getfireshot.com/sup/art2904.htm

I've tried using Ctl+Shift+J to get a log but it doesn't work.

Thanks.
Posted:  25 Aug 2020 02:18
My problem is similar to others on this thread but more specific to Fireshot creating blank PDF files.
It goes thru all the motions but in the end, the PDF file it creates supposedly of the webpage is completely empty. This is true for Chrome, MS Edge and MS Explorer browsers.
Posted:  25 Aug 2020 11:14
Hello guys...
Same problem since some updates.
Any solutions?

FireFox 79.0 (64 bit)
Windows 7 Ultimate
FireShot 0.98.98

Browser Console Log (two errors):
sendRemoveListener on closed conduit {0b457cAA-602d-484a-8fe7-c1d894a011ba}.274877913103 ConduitsChild.jsm:108
    _send resource://gre/modules/ConduitsChild.jsm:108
    _send self-hosted:1039
    removeListener resource://gre/modules/ExtensionChild.jsm:644
    removeListener resource://gre/modules/ExtensionChild.jsm:867
    onChanged chrome://extensions/content/child/ext-storage.js:337
    removeListener resource://gre/modules/ExtensionCommon.jsm:2518
    revoke resource://gre/modules/ExtensionCommon.jsm:2540
    close resource://gre/modules/ExtensionCommon.jsm:2545
    unload resource://gre/modules/ExtensionCommon.jsm:910
    unload resource://gre/modules/ExtensionPageChild.jsm:261
    unload resource://gre/modules/ExtensionPageChild.jsm:298
    destroyExtensionContext resource://gre/modules/ExtensionPageChild.jsm:482
    observe resource://gre/modules/ExtensionPageChild.jsm:395
Promise rejected after context unloaded:
fsPrivateModeSupport.js:5
    call moz-extension://6fd8370e-c2c8-45a8-8bac-e23fa4e18748/scripts/fsPrivateModeSupport.js:5

Thanks in advance
Posted:  25 Aug 2020 17:04
Quote:
Pls contact me by mail or Skype to check with teamviewer.
Contact details on https://yndi.nl


Thank you, I've just sent you an email.
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  31 Aug 2020 22:03   Last Edited By: RBr
Hello
Same problem with Windows 10 Pro and Firefox 80.0 (64 bits)
Regards
Posted:  07 Sep 2020 13:41
I just discovered this forum.  I've had the same problem for MONTHS.
First use lets me crop and save a JPG image of a web page in the editor. 
The Fireshot editor closes after first use crop and save JPG image dialog.
Later attempts to launch Fireshot  just blink after I choose a screen capture option from Fireshot dropdown menu on Firefox toolbar.
Fireshot editor doesn't open. No additional window icons appear on the taskbar.  No error message or error pop-under.
I can't get another JPG screenshot unless I close the browser and relaunch.

Firefox 80.0.1 (as of today but this problem occurred in earlier versions)
Windows 10 professional, English  (10.0.18363)
FireShot Version = fireshot-firefox-plugin-Jan 2020.exe
Posted:  07 Sep 2020 17:39
I have been experiencing the same issue on fireshot for months now. I can only take 1 screenshot and then have to close out of chrome to take another. On firefox, my screenshots do not save as pngs, jpgs or pdfs but instead save as an unopenable file. Please help.
Posted:  08 Sep 2020 02:38
A thought--have you set the editor options?  If not:
In Firefox:
Right click on the web page to save
In the popup menu, click "Take WebPage Screenshots Entirely - Fireshot"
Then click options to get a new tab "FireShot Options"
Click Editor Options to set various preferences.
Pages: 1