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FireShot: Full Webpage Screenshots + Annotations for Firefox, Chrome, Opera, Edge and Internet Explorer / FireShot and Screenshot Studio Support / Bug Reports / 

captures not working = Black screen

Pages: 1
Posted:  21 Jan 2019 15:55
hi  im using chrome and all my captures are just all black
Posted:  21 Jan 2019 16:46
sorry forgot:

Plugin version (i.e. FireShot 0.98.15): 0.98.95
OS type and version (i.e. MS Windows XP Professional SP2, English): win 10
Version of browser (i.e. Firefox/30.0): chrome version 71.0.3578.98 (Official Build) (64-bit)
Steps to reproduce the bug (i.e. Start browser, open FireShot editor, create a shape and try to save - you'll get an access violation xxxxxx) anyawhere: capture screen save
Webpage URL causing this problem: any webpage
Posted:  22 Jan 2019 10:35
hello, any support actually read these?
Posted:  25 Jan 2019 01:25
Hello, I'm sorry for the delay. I recommend you to remove the folder "%appdata%\FireShot" and perform a clean reinstall the Pro features.
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Posted:  26 Jan 2019 17:57
Hi ok just tried that, and unfortunately still no luck
Posted:  28 Jan 2019 09:01
Capture does not work.

Plugin version : 0.98.95
OS type and version : Windows 10 Pro
Version of browser : Google Chrome 71.0.3578.98
Posted:  19 Apr 2020 23:06
Hi Pud! To fix your problem you need to go into your chrome settings and DISABLE hardware accelaration.


https://i.imgur.com/f38dlhG.png
Posted:  23 Apr 2020 19:05
Thank you for this nice tip!
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FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Pages: 1