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FireShot: Full Webpage Screenshots + Annotations for Firefox, Chrome, Opera, Edge and Internet Explorer / FireShot and Screenshot Studio Support / Bug Reports / 

'Save as image' / 'Save to PDF' buttons don't work

Pages: 1
Posted:  30 Apr 2018 20:44
Fireshot 0.98.94.12
MS Windows 7 64-bit
Firefox 59.0.3

The capture seems to work, and it goes to the 'Save Screenshot' page, but the 'Save as image' and 'Save to PDF' buttons do nothing.

This only seems to be the case with certain webpages. Unfortunately the pages are password-protected, so you won't be able to access them  - but do you have any suggestions as to what might be going wrong?
Posted:  01 May 2018 12:58
Hello, can you please the console, and check the logs?  (Ctrl+Shift+I) -> Console
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Posted:  01 May 2018 15:43
When I load the page I'm trying to capture, I get this in the console:

Invalid URI. Load of media resource  failed.    overview.html
Invalid URI. Load of media resource  failed.    overview.html
All candidate resources failed to load. Media load paused.   overview.html
Loaded JS    clientlibs.js:7248:21


On the 'Save Screenshot' tab, there's nothing in the console.
Posted:  01 May 2018 15:49
Are you sure there's nothing even if you click buttons? Are you using some script blockers maybe?
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Posted:  01 May 2018 19:47
I've disabled my script blocker, and tried it in Firefox and Chrome. Furthermore, most pages work fine - it's just that for a few pages, the capture works (whether it's the whole page, just the visible part, or a selection), and the 'Learn how...'/'Print"/"Try it free"/"Buy Pro" buttons all work, but the "Save as image"/"Save to PDF" buttons don't do anything.

I can save the image by right-clicking on it, or copy it to my clipboard, but I can't save it to PDF, which is what I'd really like to be able to do.
Posted:  01 Aug 2018 20:34
I have the same issue, those buttons do nothing, and it doesn't matter what page. They don't work on any page.
I have to email them to myself.

Is this being addressed or should I just remove it?
Posted:  02 Aug 2018 14:11   Last Edited By: JK
Dear friends, can I have a TeamViewer session with one of you having this problem? I have to ask for this, because I want to help you, but I cannot re-create this problem.

Please write us to contacts@getfireshot.com
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There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
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