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FireShot: Full Webpage Screenshots + Annotations for Firefox, Chrome, Opera, Edge and Internet Explorer / FireShot and Screenshot Studio Support / Bug Reports / 

Chrome Full page capture no longer scrolling

Pages: 1
Posted:  17 Dec 2015 18:09
Plugin version: FireShot for Chrome v.0.98.84
OS: Windows 7 Professional SP1, English
Browser: Chrome Version 47.0.2526.106 m

I cannot take full page screenshots of any pages.
Steps: browse to page, click S on toolbar. Choose 'Capture Entire Page and... Save'
Image saved instantly - the size of the image is correct, but content is only put on the canvas for the visible bit.

Two examples:
http://s16.postimg.org/8sidfm26d/Fire_Shot_Screen_Capture_192_Abo ...
URL: http://www.amyhaywood.com/about/

http://s27.postimg.org/y7ewlep6r/Fire_Shot_Screen_Capture_195_goo ...
URL: https://www.google.co.uk/search?q=acf+reuse+flexible+content

This was working fine until a couple of days ago; believe it was the latest Chrome update which caused the problem.

There are no errors in the Chrome console which are unrelated to the web page.
Posted:  27 Feb 2016 16:12
Two months on, this error is still happening, now every time I try to capture the entire page.
Posted:  12 Mar 2016 09:40   Last Edited By: JK
Tested it with the latest Pro - it worked fine both on Firefox 45 and Chrome 50.
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Posted:  18 Mar 2016 18:13   Last Edited By: peter
Is this something that Pro would affect?

I have uninstalled Fireshot from Chrome, removed the folder from C:\Users\Peter\AppData\Roaming, deleted registry entries, rebooted computer, re-installed Fireshot, disabled all other Chrome extensions -- and the same problem: it won't scroll on any website.

Here's an example capture of this page:
http://easycaptures.com/fs/uploaded/878/6317080471.png
Posted:  19 Mar 2016 06:13
Tested with Pro, Free and Lite - it works just fine.
I can provide support to you via TeamViewer. This app is free and does not require installation. According to my experience, it's the fastest way of solving problems remotely.

You can send me your TeamViewer ID and a connection pass key to the email (you can find it at the bottom of the page).
__________________
FireShot Pro Pro Full Webpage Screenshots will be moving to a subscription model soon!
There's a last chance to purchase a Lifetime License and get a 33% discount! - https://getfireshot.com/buy.php
Posted:  07 Apr 2016 14:47
Hello!
I have the same problem on both Chrome and Firefox- a couple of weeks ago it worked perfectly. And now I cannot get a full page Screenshot anymore-only the visible area is captured. Can you please help?
Thanks!
Pages: 1